I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
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Review summary
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Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Very happy first experience using BTS for purchase of a heavily discounted Acqua di Parma item. Well packaged item arrived just a few days after order, received via our excellent Royal Mail delivery t... See more
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I am still waiting for their response
I am still waiting for their response, and it’s been 16 days im still waiting for to receive the fragrance. I ordered at 30th December 2024 and I supposed to receive at 9th latest. I wrote them but no reply. I don’t know what to do. My order number is 744382768049
15 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Mhamdul,
Thank you for your feedback.
We strive to offer the best service possible for our customers, and comments like yours help us to improve. We are sorry for any inconvenience that this may have caused.
Furthermore, we've been informed by our customer service team that they have been in contact with you several times and that your parcel has been delivered correctly.
Thank you for your time. For any further questions, do not hesitate to contact us.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Horrible company!!!
13 January 2025
Reply from BeautyTheShop
Dear Lee Gregory,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
For any enquiry regarding your order, do not hesitate to contact our customer service team. They will be more than happy to assist you.
However, please bear in mind that in order to contact us, you must use the contact form on our website or access your account. Our emails are always sent from a no reply address. Consequently, if you write directly there, we will unfortunately not receive your messages.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Straightforward Purchase
I was initially anxious ordering from BeautyThe Shop - but the amazing savings on niche brands made me try! My first order was delivered on time, beautifully packed and the extra samples were most welcome! I really enjoyed tracking the parcel as it navigated mainland Europe.
My second order has been equally as good and I also benefited from a nice wee saving using their Club Beluxe.
Delivery estimates are accurate and as long as you are not in a hurry - there are significant savings to be had!
BeautyThe Shop are now firmly one of my goto companies.
12 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Karis,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future enquiries, please do not hesitate to contact us, we will be more than happy to help.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Awful service
Awful service. Took over a week for dispatch and still not received anything, has been passed delivery date and slow replies on emails. Had to reorder from another site.
1 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Holly,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you. Please take into account that, due to the heavy workload this time of the year, we are not able to respond as fast as we usually do.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
Order 577672052805 missing
The order was placed on the 30th of December and it was expected to arrive on the 6th of January but I still haven't received and I tried to track my order but Royal Mail says they haven't received from the merchant. If someone know something or can help me, I would appreciate it.
6 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Cris,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
Ordered a fragrance a week ago
Ordered a fragrance a week ago, I have have not received a single follow email since the order confirmation.
I have contacted this company three times asking for an update on delivery and have received complete and utter silence in return.
My last email was requesting to cancel the order, and still no response to that request.
8 January 2025
Unprompted review
Reply from BeautyTheShop
Dear R,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
The item came in perfect condition
The item came in perfect condition. Everything was great.
8 January 2025
Unprompted review
Reply from BeautyTheShop
Thank you so much for your kind words, Anthony. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Wrong fragrance received.
I ordered a bottle of Atelier Des Ors Rouge Saray, but instead got a bottle of Atelier Des Ors Rose Omeyyade in a Rouge Saray box! Now this seems like more of a manufacturing issue than an issue with beautytheshop, but a response to rectify this issue has been none existent. I have tried to contact the customer service via the customer service form on multiple occasions, but have received no response whatsoever.
Shipping and delivery was not an issue, this was dispatched and shipped promptly, but im still without the item i actually ordered.
Order Number 930446633422
3 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Nathanial Clarke,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve. We are sorry for any inconvenience that this may have caused.
Furthermore, we've been informed by our customer service team that you are in contact and that they are working on solving your case.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Gabbie,
Thank you so much for taking the time to leave us this amazing review. Your feedback will help us improve our services.
Remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
We are happy to hear that you fully enjoyed our services. Please let us know if we can help you with anything further, we are happy to help.
We look forward to seeing you again.
Have a great day ahead! And enjoy your purchase!
The BeautyTheShop Team
terrible customer service
terrible customer service. i have wrote several emails to cancel my order and refund me and have heard nothing back.
7 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Meaghan Fitzpatrick,
Thank you for your feedback.
We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We are sorry for any inconvenience that this may have caused. Furthermore, we've been informed by our customer service team that they have been in contact with you and that your order has already been cancelled.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
I place an order on the 12 of December…
I place an order on the 12 of December 2024.. I have not received it when I track it's shows that it's in Germany it reached the parcel center in Germany on the 19 of December 2024. Can someone tell me what happened? I sent them a message no reply. We are now in 2025.
I've received my oder it was delivered this evening 7/01/2025.
My reference number is 8429871992016.
Thank you
12 December 2024
Unprompted review
Reply from BeautyTheShop
Dear Mbali-Enhle M,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We are sorry for any inconvenience caused, unfortunately orders being delivered to Ireland were delayed in transit due to the severe weather conditions in Holyhead Ferry Terminal, we do apologize for the inconvenience.
Furthermore, we've been informed by our customer service team that you are in contact and that your parcel has already been delivered.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Worst website to use
Worst website to use. Their communication is terrible. Ordered an item for estimated date of 02/01 to 03/01 and nothing! This was a birthday gift for a loved one
If I don’t receive I will contact my bank for a refund.
Order number 006310450999
3 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Sajid,
Thank you for your feedback.
We strive to offer the best service possible for our customers, and comments like yours help us to improve. We are sorry for any inconvenience that this may have caused.
Furthermore, we've been informed by our customer service team that you are in contact and that your incidence has been solved.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Buy at your own risk
I placed an order on the 18th of December 24, my order was meant to be delivered on the 26th/27th but I still haven't receive my order. I have sent so many messages but no response. This was meant to be a Christmas present.
Update, my order has now been delivered. I will not be returning because customer service is Zero. No one from BeautyTheShop responded to any of my queries whilst waiting for my order.
3 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Honey,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you as soon as possible.
However, please bear in mind that in order to contact us, you must use the contact form on our website or access your account. Our emails are always sent from a no reply address. Consequently, if you write directly there, we will unfortunately not receive your messages.
UPDATE: thank you for sending us your order number. We've been informed by our customer service team that you have been in contact and that your case is solved.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
Horrific NEVER ORDER FROM HERE placed…
Horrific NEVER ORDER FROM HERE placed my order on 19th December it was estimated to arrive 26/27 December didn’t come and still hasn’t came it’s the 3rd of January now my order has just turned to shipped and now I’m receiving an email saying rate your order well it would be nice to have received my order because it still hasn’t came and I’m doubting if it will. I’ve had no responses from customer service absolutely dreadful never order from here
3 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Louie King,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
Our customer service team has informed us that they have been in contact with you and that they are working in solving your incidence.
However, please bear in mind that the delivery time is purely indicative and, once it has been shipped, the delivery depends completely on the shipping company. And that, due to the heavy workload this time of the year, parcels might be slightly delayed.
For any further enquiry regarding your order, do not hesitate to contact our customer service team. They will be more than happy to assist you.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
where is my order?
where tf is my order at???? placed it nearly two weeks ago, was told it would be delivered the 27th of december and still hasn’t shown. emailed the company numerous times to no response. will not be using this again.
1 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Jai Somerville,
Thank you for your feedback.
We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We are sorry for any inconvenience that this may have caused. Furthermore, we've been informed by our customer service team that they have been in contact with you and that your order has already been delivered.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Haven't had an update regarding order
Haven't had an update regarding order placed before Christmas. It was 'dispatched' on the 24th yet have had no update regarding it. Absolutely ridiculous . Heard nothing back from the company either . Awful awful service
31 December 2024
Unprompted review
Reply from BeautyTheShop
Dear Elijah Kinsey,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
Impressive
Great shopping experience, lots of choices, great and fast shipping! Would recommend.
16 December 2024
Unprompted review
Reply from BeautyTheShop
Thank you so much for your kind words, RPB. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
Remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Recommend
Received my perfume today, 23rd December. Ordered on 16th December. Tracked all the way through Europe to Uk and tracked via Royal Mail. Well wrapped and boxed. Definitely genuine. Amazing price and very pleased. Would recommend.
23 December 2024
Unprompted review
Reply from BeautyTheShop
Dear Michelle Wiggins,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Club Beluxe is the club for BeautyTheShop customers, where you can benefit from exclusive advantages and get unique experiences.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Don't buy from this website
Don't buy from this website. Total scam. Tracking details invalid and no sign of the order. Tracking told me the parcel went from Spain to Germany (destination was Ireland) no more tracking information after that . Perfume was ordered on the 10th December. No replies to emails. So disappointed as it was a Christmas present. Wouldn't ever use again.
UPDATE
4 WEEKS LATER STILL NO PACKAGE AND NO REPLIES TO EMAILS. DO NOT SHOP AT THIS STORE....
10 December 2024
Unprompted review
Reply from BeautyTheShop
Dear Jane Reid,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We would like to inform you that our customer service team has already contacted you in order to solve this issue as soon as possible, and that they are working with the shipping company in order to solve this incidence as soon as possible.
However, please bear in mind that the delivery time is purely indicative and, once it has been shipped, the delivery depends completely on the shipping company.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Still waiting for our next day delivery…
Still waiting for our next day delivery on the 27th Nov, no info over £100.00 paid, no info or contact!
7 December 2024
Unprompted review
Reply from BeautyTheShop
Dear Rima Fletcher,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
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