Beco Reviews 2,761

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially for pets with specific needs like sensitive stomachs or strong chewing habits. People frequently highlight the excellent ordering process and the prompt delivery service, often receiving their items quickly and efficiently. However, some customers were not happy with the delivery experience, specifically mentioning issues with certain courier services leading to delayed, undelivered, or damaged parcels. A few other people also felt that some product designs, like certain poop bags, were impractical or that some scented items had an off-putting smell for their pets.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and durability of items,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of products,... See more

Delivery service

Users describe positive interactions with delivery services, often praising quick and efficient delivery,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Service

Reviewers highlight positive aspects of service. Customers are happy with their purchases and praise the... See more

Based on these reviews

Rated 5 out of 5 stars

I had an extremely quick response to my message querying when/where the remainder of my order was. Within 48 hours the promised replacements had arrived. Poo Bags are good quality & post customer... See more

Rated 5 out of 5 stars

These are the best waste bags I have used and this time had the scented version, tbh that’s what I’ll order again! Recommended to my Freind and she is also sold on these now, total confidence in pic... See more

Rated 5 out of 5 stars

Really great company to deal with from start to finish. Every toy I have bought has lasted so well despite being given to a lab and a massive poodle! The treats I purchased went down really well and... See more

Rated 5 out of 5 stars

I like that I can delay my subscription order - important for when we're not at home, and our dog loves the food. Another bonus is cardboard packaging, though it's often damaged by the time it gets he... See more


Company details

  1. #186 of 261 best companies in Pet shop
  2. #67 of 93 best companies in Animal feed shop
  3. #95 of 155 best companies in Pet Care Store

Written by the company

Since 2009, we've been on a mission to make the best possible products for dogs and cats whilst reducing their environmental impact. Pets are family and consequently deserve the best. We’ve prioritised using the finest materials and ingredients to make products that your pets will love. Whilst we continue searching for better ways to make your pet's future favourites, we offset our carbon emissions and donate 1% of sales to projects restoring and preserving the natural world. Find out more at www.becopets.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy with Beco

The poo bags are large, strong, and easy to open. The wipes are plastic free, strong, and smell nice. They've got a great texture to help lift dirt. Delivery is quick.

24 October 2025
Rated 2 out of 5 stars

Still awaiting orders!

Orders still not received. Ordered 23OCT advised orders have left but to date, 29OCT, no further updates!

23 October 2025
Beco logo

Reply from Beco

Hi Julie, Thank you for flagging the delay with the couriers. Our team will reach out to you promptly to make this right. Team Beco 🐾

Rated 5 out of 5 stars

Excellent Poo Bags

Excellent online ordering service. Quick and easy. Really good quality poo bags. We have two Deerhound Lurchers so big quality bags are an essential part of our kit.

21 October 2025
Unprompted review
Rated 4 out of 5 stars

Bags are great

Bags are great. Strong and a good size. My only issue is the adhesive on the tab closure in each new roll is too strong and is almost impossible not to tear a hole in first bag when opening.

21 October 2025
Rated 1 out of 5 stars

No apology!

I brought forward my subscription as we had another dog to stay. Normally it comes in the next couple of days. A week later and there was no sign. The customer support team were helpful and got another bag sent out, but didn't apologise for the inconvenience - Beco got it wrong - it would have been nice to have an apology

30 September 2025
Rated 1 out of 5 stars

Preplan

Ran out of poop bags. Brought new replacements from local store. Item identifier 202003. Absolutely unfit for purpose. Unless you are crab,scorpion or lobster fitted with claws bags are too finicky to open. Really poor design so if you do not want to stand in the street for minutes with these items, if you have them,open in advance and store, otherwise PURCHASE ANOTHER BRAND!!!

11 October 2025
Unprompted review
Beco logo

Reply from Beco

Hi Al, Please can you reach out to heretohelp@becopets.com so we can understand the issue better 🐾 Team Beco

Rated 5 out of 5 stars

A subscription that works!

I like that I can delay my subscription order - important for when we're not at home, and our dog loves the food. Another bonus is cardboard packaging, though it's often damaged by the time it gets here.

6 October 2025

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