I had an extremely quick response to my message querying when/where the remainder of my order was. Within 48 hours the promised replacements had arrived. Poo Bags are good quality & post customer... See more
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Review summary
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Based on these reviews
These are the best waste bags I have used and this time had the scented version, tbh that’s what I’ll order again! Recommended to my Freind and she is also sold on these now, total confidence in pic... See more
Really great company to deal with from start to finish. Every toy I have bought has lasted so well despite being given to a lab and a massive poodle! The treats I purchased went down really well and... See more
I like that I can delay my subscription order - important for when we're not at home, and our dog loves the food. Another bonus is cardboard packaging, though it's often damaged by the time it gets he... See more
Company details
- #186 of 261 best companies in Pet shop
- #67 of 93 best companies in Animal feed shop
- #95 of 155 best companies in Pet Care Store
Written by the company
Since 2009, we've been on a mission to make the best possible products for dogs and cats whilst reducing their environmental impact. Pets are family and consequently deserve the best. We’ve prioritised using the finest materials and ingredients to make products that your pets will love. Whilst we continue searching for better ways to make your pet's future favourites, we offset our carbon emissions and donate 1% of sales to projects restoring and preserving the natural world. Find out more at www.becopets.com
Contact info
Unit 2E Endeavour Way, SW19 8UH, London, United Kingdom
- 020 8673 0943
- heretohelp@becopets.com
- becopets.com
4.6
Excellent
3K reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service experience
Fantastic customer service experience. Fast to reply to emails. And toys arrived within 2 days. Very happy dogs! Thankyou
17 September 2025
Going over & beyond.
I had to phone the company to process my order. Amel was exceptionally helpful.
15 September 2025
Love the mint scented doodoo bags
Love the mint scented doodoo bags. I use handled boxed variety for kitty litter and garden doggy doo, the rolls out and about. They are large enough for a heap of lab poop, robust enough not to split or tear in transit or during hand picking. Regular derlivery works well so i never run out. I also use cocoanut wipes. Great smell hard wearing and big enough for dog bums and feet.
1 September 2025
A great product from a trusted company
A great product from a trusted company. Quick processing and delivery with no problems.
5 September 2025
Poor Delivery Company
The company needs to use a better delivery agent. The one they used simply left my packet on the ground outside the apartment. The tracking claimed it had been delivered and there was a photo of the packet on the ground in a location that couldve been anywhere. I contacted Beco and the employer asked whether id seen the photo confirming the delivery. This was not helpful. In the end the packet was found but as it had been left out in the rain the contents were wet.
27 August 2025
Reply from Beco
Hi Diana, We are sorry you have had trouble with the couriers. Please can you reach out to heretohelp@becopets.com so we can make it right 🐾 Team Beco
I love these poo bags best I’ve found…
I love these poo bags best I’ve found as a dog walker and trainer
23 August 2025
Happy Dog
Very easy website to navigate, lovely choice of doggie stuff, super quality.
My dog Dom 🐾 loves your treats especially the peanut ones.
23 August 2025
Great customer service
Unfortunately a wrong sized product was dispatched but this was replaced after just one phone call.
27 August 2025
The dog loves her new toys.
Quite easy to order items, changing the colours was the worst bit. I liked being kept informed about my order, which was delivered on time by Evri. Best of all, my dog loves them!
27 August 2025
No problem ordering,really like the…
No problem ordering,really like the mint poo bags.Everything is packed well with care.Would recommend.Fast delivery.
22 August 2025
Item never arrived
Item never arrived, when checked on line it said delivery failure due to item being damaged, had no notification of this I emailed Beco to ask for a refund and still had no reply not happy
13 August 2025
Reply from Beco
Hi Rebecca, We are sorry you have had trouble with the couriers. Please can you reach out to heretohelp@becopets.com so we can make it right 🐾 Team Beco
These dog poo bags are always strong
These dog poo bags are always strong, reliable and easy to use.
15 August 2025
Items took way longer to deliver than…
Items took way longer to deliver than should have been. Best advice I can give beco is to stop using evri. No good having great products if its not being delivered effectively.
13 August 2025
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