I've been complaining about the quality of my mattress for a while- almost 6 months already and I'm really unsatisfied with your company. I sent emails for klantenservice on Aug 27th, Sept 27th and Oct 20th. After calling, I was told that the email is not checked often and it would be scheduled for a visit, which finally happened on Dec 03rd.

The delivery of the new one was expected on Jan 13th. I got both email and sms confirming that the mattress would be delivered, but then, I received a phone call on the Jan 13th saying that the mattress was not there and the delivery would be postponed

And today the mattress arrived, the box mentioned X3000, but the mattress on the inside was X2000- a INFERIOR one- which I didn't accept.

All this back and forth s is not acceptable! I've been really patient all this time, but now I'm really disappointedI cannot wait 1 more week to get a new mattress! I want my new one still this week! send me the same one or upgrade it! I have back problems because of this level difference!

This company is ridiculously INCOMPETENT. They managed to completely mess up my order not once, but TWICE, requiring me to take a full day off from work (unpaid) for literally nothing - because despite confirming the delivery the day before with the manager himself (Tilburg) they managed to not deliver at all but instead had me to drive back to their store multiple times because they kept on 'forgetting' important details.

Horrible customer service from branch: Amersfoort.
1. Ordered a bed on 1 October (financed through Santander).
2. Provided all required documentation and was notified by branch that Santander accepted with no problem.
3. 1,5months later, phone to find out why my bed has not arrive - notified by Santander that they never received any documentation (they said they emailed the branch a month prior to request documentation.
4. Phone branch and they make up a story that they received a mail from Santander 2 days prior (Santander confirmed with me it was a month prior).
5. No follow-up calls from the Branch ever, I must make calls everytime, trying to get them to sort it out - I am never contacted from their side.

Being lied to so bluntly is frustrating!

Oh! I don't know how I start even my children sleep on the floor because of 4 times cancellation delivery day what can I do oh my God my children are safering every day mam when is the bed I don't have answer why is like this no costumer care why how do you run your business like this oh! Never even happen in undeveloped countries it is not good honesty and faithful is one of the business I order my beds and kast on August they told me they will deliver 20 October not come they change it to 26 October half of the things come then 17 November the rest not come they told me again change to 26 November now finally will it be deliver what will happen to my children?