Beddingmill Reviews 61

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I am happy to recommend them because even though the vinyl flooring colour was different than shown and it was damaged on the edges, after a few emails back and forth we did manage to reach fair resol... See more

Rated 1 out of 5 stars

customer service is a joke, sent wrong lino, wrong colour, wrong type, send them email with pictures and reply is, thats right colour and item, even though it says on the roll its not what... See more

Company replied

Rated 5 out of 5 stars

Super fast dispatch/delivery and I love the rug. The price was also spot on for me. Would happily purchase from again.

Rated 4 out of 5 stars

Communication was good throughout, I was kept informed on when the carpet was dispatched. Carpet is really good quality and just as described. It did arrive with a dark stain but this came out with so... See more


Contact info

4.0

Great

TrustScore 4 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad quality rug

The rug i received was of really bad quality, I returned it and was promised a full refund, im still waiting for this, over 2 weeks later, even though it was supposed to be paid into my account within 2-4 days, never heard back from them in 6 weeks, then they reply to my review wanting my order number which I have already provided them through my numerous emails, this is now being dealt with by my bank!

4 March 2026
Unprompted review
Beddingmill logo

Reply from Beddingmill

Hi

We are sorry for your bad experience. We are looking forward to helping you. Please share your order number so that we can investigate the issue further.

Thanks

Rated 5 out of 5 stars

I have to say I’m impressed with this…

I have to say I’m impressed with this company. The rug I purchased was a lot cheaper than on other sites with free speedy delivery and even came with a free anti slip mat. I did have a query about the colour of the rug that was online and what actually arrived but to be honest I’m loving what I received, colours are amazing. Great customer service will definitely use again, thanks guys, really worth a good review. Kate

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality rug, delivery and service

Recently bought a large rug for the lounge, arrived within 4 days, was packaged extremely well, tracking of delivery was easy and efficient. Excellent rug, colour and quality exactly as described. Very pleased with my beautiful rug and service from beddingmill, would definitely recommend and use them again.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Shabby Sevice

Ordered a noble house rug in November on line paid then told wasn’t available till February 15th sent a email to the this late January as had no correspondence or up dates they did reply saying it will be in stock on 15th Febuary still had no response from this company I will be reporting this company to the consumer protection on the sale of goods act all I wanted was my goods what I entered a contract with

22 February 2025
Unprompted review
Beddingmill logo

Reply from Beddingmill

Hi Suzanne,

I hope this message finds you well.

We wanted to address the concerns raised in your recent review. As mentioned in our email sent on February 13th, 2025, the expected arrival date of your item has been further extended to May 2025. In light of this delay, we have requested your decision on whether you would prefer to wait for the item or opt for a full refund.

Since we have not received your response over the past 7 days, we have processed a full refund to your PayPal account as of today. We trust this resolves the matter to your satisfaction.

We sincerely apologize for any inconvenience caused, and we understand your frustration with the delay. Should you have any further questions or concerns, please don’t hesitate to reach out to us.

Thank you for your understanding, and once again, we truly apologize for any inconvenience this situation may have caused.

Regards
BeddingMill

Rated 1 out of 5 stars

Terrible Service

Placed my order on 28th November for a Rug (Portland Runner 3337A, order # BM000008770) showed 7 in stock & delivery time 2-4 days, perfect as this was a gift for a close friend who’s special day was on 7th Dec. I swiftly received an email confirming my order had been received and would be dispatched soon with an update.
Fast forward to Monday the 2nd Dec and still no update, so I emailed customer services to request one. Later that day I received a reply and they assured me my order was with the courier team and would be with me by the end of the week.
Come late Friday on the 6th December I had still not received my runner, so dashed off an email to ask where it was ? Needless to say my good friend never got their gift on their special day.
I have still had no reply from them about my order or where it is. I am very disappointed with the whole experience and I strongly advise others to shop elsewhere.
I will update this when I receive a reply, my rug or a full refund!

UPDATE
Sent another email this afternoon 9th Dec highlighting my dissatisfaction about my order and that I have left feedback on trustpilot! Still nothing back from them! But alas I get an email from APC direct at 18:18 this evening that my order will be delivered tomorrow. Shame customer services weren't able to update me and apologise for all the hassle I have had. It's certainly the last time I will buy from them. Hopefully the rug will turn up tomorrow and be as described. Update to follow.

28 November 2024
Unprompted review
Beddingmill logo

Reply from Beddingmill

Hi Dean,

Thank you for reaching out to us, and we sincerely apologize for not delivering your order on time. We completely understand your frustration.

The main reason for this delay is due to a combination of factors outside of our control. During this time of year, both our suppliers and couriers are experiencing an exceptionally high volume of orders, especially with the Black Friday and Cyber Monday rush. As a result, there have been delays in processing and shipping, which has impacted delivery times.

We want to assure you that we are actively monitoring the status of your order and working closely with our suppliers and couriers to resolve this as quickly as possible. We appreciate your patience and understanding during this particularly busy period.

Once again, we apologize for any inconvenience this may have caused and will keep you updated with any new information regarding your order.

Rated 1 out of 5 stars

customer service is a joke, there all ignorant

customer service is a joke,
sent wrong lino, wrong colour, wrong type,
send them email with pictures and reply is, thats right colour and item, even though it says on the roll its not what i ordered, i ordered the green lino. thank god for paypal.
returned to them on 14th aug now 19th aug , no refund.
so called them, total retraining needed,
they didn't know it was returned because there warehouse hadn't told them,
try using the tracking number you gave me, it says its been returned.
reported to trading standerds .
Reply blames the supplier . Can't even take the blame for there own mistakes.
It was bedding mill who sent wrong vinyl. It was bedding mill who insisted it was the right one , even though I had supplied pictures of the vinyl supplied.
It was beddingmills customer service , who made the whole experience horrible and unprofessional. Not the supplier .
Bedding mill messed up and has the cheek to pass the blame. Disgusting

6 August 2024
Unprompted review
Beddingmill logo

Reply from Beddingmill

Hi, as discussed in the call, a full refund has already been issued to you. Once again, please accept our sincere apologies on behalf of our suppliers.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, I’ve bought the same vinyl flooring as I saw at a flooring specialist, but only paid £9/m2 instead of £25:99/m2 with a very reasonable delivery charge.
BM000007777

2 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy

Unfortunately, the rug I bought was a very bad quality due to poor quality dye. The smell has not gone, and it has been over a year! More so, it gives me headaches. The trader refused to resolve the issue. I cannot recommend this company, or its rugs.
BM000007619

1 March 2024
Unprompted review
Rated 5 out of 5 stars

I cannot fault Beddingmill at all

I cannot fault Beddingmill at all. Found the vinyl I was after cheaper than anywhere else. Order was shipped super quick. Parcelforce were a little unreliable but that's not beddingmills fault. The vinyl arrived exactly as expected. Great quality. Easy to lay and I will now be ordering another for my kitchen too. So pleased I found these guys. Order: BM000007706

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. I brought a rug. Packaged up well and fast delivery. This is my second order from them and will defo be ordering more. Thankyou :)
Order number #BM000007611

28 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look