Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.4
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful
Super helpful, when I wanted to add a base to my order, excellent bed for a great price. Fantastic delivery service
10 September 2025
Reply from Beds4U New Zealand
Hi Sim,
Thank you so much for your wonderful feedback! We’re glad to hear our team could help with your order and that you’re happy with your new bed and delivery experience. Enjoy your great night’s sleep! 💤🛏️
Warm regards,
The Beds4U Team
Delivered in good time
Delivered in good time, plastic wrapped to keep clean. Stored in my garage until Xmas visitor arrives.
13 September 2025
Reply from Beds4U New Zealand
Hi Denise,
Thank you so much for your kind feedback! We’re glad to hear your order arrived in good time and was well-protected. We hope your Christmas visitor enjoys a great night’s sleep!
Kind regards,
The Beds4U Team
Thanks Onehunga Store
Thanks Onehunga Store. Excellent product. Helped us to get what we were after. Great after sales service as well too! Recommend,!! Lawrie
26 September 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Lawrie,
Thank you so much for your kind words and recommendation! We’re thrilled to hear the Onehunga team could help you find exactly what you were after and that you’re happy with our product and service. Enjoy your new bed! 🛏️✨
Warm regards,
The Beds4U Team
Excellent service and great buying
Excellent service and great buying. Found Sandra in Napier and Suzy in Hastings very helpful. Can’t wait to get my new bed😁
21 September 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Dave,
Thank you so much for your lovely feedback! We’re delighted to hear that Sandra and Suzy were able to make your experience such a positive one. We can’t wait for you to enjoy your new bed — here’s to many great nights of sleep ahead! 😄
Regards
Beds4U Team
Awesome Bed
We found a great bed for my oldest child at a great price. She wouldn't go to sleep in her own bed until we got this one.
24 August 2025
Reply from Beds4U New Zealand
Hi RG,
That’s so wonderful to hear! 💤💙 We’re so glad your daughter is loving her new bed and finally settling into her own space comfortably. Thank you for choosing Beds4U — we hope she enjoys many nights of cozy sleep ahead!
Sweet dreams from all of us at Beds4U ✨
Regards
Beds4U Team
Order was processed quickly…
Order was processed quickly communication was helpful and friendly
13 August 2025
Reply from Beds4U New Zealand
Hi Gboi,
Thank you so much for your kind feedback! We’re delighted to hear that the process was smooth for you — from payment to delivery updates, and all the way to South Taranaki. We truly appreciate you choosing Beds4U and look forward to serving you again.
Kind regards,
The Beds4U Team
Bed is fantastic and as advertised
Quick response, easy to pay, updated on delivery, as I had to have delivered to south of taranaki.
14 August 2025
Reply from Beds4U New Zealand
Hi Shannan,
Thank you so much for your kind feedback! We’re delighted to hear that the process was smooth for you — from payment to delivery updates, and all the way to South Taranaki. We truly appreciate you choosing Beds4U and look forward to serving you again.
Regards
Beds4U Team
Absolutely not comfortable beds to…
Absolutely not comfortable beds to sleep in worst beds ever, no one should buy the Dahlia queen bed set is not what you would expect because they are high up. I literally have to climb onto my bed just to get into it and you can’t tuck your sheets in properly because the bed is too heavy to lift and you can’t get a full refund is disgusting
31 July 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Charlene,
Thank you for taking the time to share your feedback with us — we’re truly sorry to hear that your experience with the Dahlia queen bed set hasn’t met your expectations. We understand how important comfort and practicality are when it comes to a bed, and we regret that this has caused you disappointment.
Our team would love the chance to look into this further and see what options we can provide to improve things for you. Could you please reach out to us directly at customerservice@beds4u.co.nz or share your order details so we can assist you right away?
We value your trust and want to ensure we resolve this to your satisfaction.
Kind regards,
The Beds4U Team
Poor quality
Beware the quality isn’t great!
We bought a high end type (and cost) king bed couple of years ago from Beds4U.
Over last 6-9 months we have had allergies and asthma flare ups. Also kept getting so much blue dust on all bedroom and hallway furniture. Thought it was our aircon filter but after having them serviced the dust was no different. We found the cause of the dust by coincidence of a spring clean moving the bed. The ‘new’ bed base was throwing out so much dust under the bed that the vacuum cleaner couldn’t collect the clumps up in one pass. Found the bed base materials were seperating. Had this sealed up and after a few weeks now -‘NO DUST’
We don’t recommend this companies products for anybody paying so much money to go through the health problems we have experienced. As well as the extra cost employing someone to work on the bed seal up.
28 August 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Mark,
Thank you for taking the time to share your experience — we’re very sorry to hear about the issues you’ve faced with your bed and the impact it’s had on your health. This is certainly not the experience we want for any of our customers, and we take feedback like yours very seriously.
We would like to investigate this matter further to ensure it doesn’t happen again and to see how we can best support you. Could you please contact us directly at customerservice@beds4u.co.nz with your order details? Our team is committed to resolving any product concerns promptly.
Thank you again for bringing this to our attention — we truly value your feedback and the opportunity to improve.
Kind regards,
The Beds4U Team
Excellent communication throughout
Bought my bed online, was an easy straight forward process
Communication was great through out, delivery was Excellent right through to within half an hour of arriving. 10 out of 10 to shipping drivers
21 July 2025
Reply from Beds4U New Zealand
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear the online process was easy and that our team kept you well informed. We’ll be sure to pass your praise along to our delivery drivers – they’ll love hearing it! Enjoy your new bed!
Regards
Beds4U Team
The team at the palmerston north branch…
The team at the palmerston north branch were amazing
23 July 2025
Reply from Beds4U New Zealand
Hi Cheryl,
Thanks so much for your kind words! We’re thrilled to hear our Palmerston North team gave you such a great experience — we’ll be sure to pass your feedback on to them.
Regards
Beds4U Team
Happy with the price of the bed
Happy with the price of the bed, great for a 13year old first 'big' bed. He finds it comfortable which is great.
15 July 2025
Reply from Beds4U New Zealand
Hi Sara,
Thanks for sharing your feedback! We’re so glad to hear the bed is a great fit for your 13-year-old’s first ‘big’ bed — and even better that he’s finding it comfortable! Enjoy the new bed and a blissful night!
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Johan,
Thank you for the lovely feedback! We’re so pleased you enjoyed the great deal, friendly service, and smooth delivery. We look forward to helping you again in the future!
Warm regards,
The Beds4U Team
Great customer skills from Tungane…
Great customer skills from Tungane Cecil in Masterton Beds4U Masterton She explained what types of beds & mattress are good for our needs also she's a kind person 😊 will definitely be back to buy a bed from Beds4U
7 August 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Reva,
Thank you for your wonderful feedback! We’re so pleased to hear that our team provided you with such helpful advice and friendly service.
We’ll be sure to share your kind words with her and the Masterton team. We look forward to welcoming you back when you’re ready for your new bed.
Regards
Beds4U Team
Company is very efficient with time and…
Company is very efficient with time and messaging me about my order, they also aloud me to pick up my goods on a specific date that is convenient for myself which makes things so much easier for me. Thanks
16 July 2025
Reply from Beds4U New Zealand
Hi Mia,
Thank you for your lovely feedback! We’re so glad to hear our communication and flexibility made your experience smooth and convenient. We appreciate your support and look forward to assisting you again in the future.
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Ralph,
Thanks so much for your feedback! We’re glad to hear you were happy with the service and that everything was delivered and assembled smoothly in your bedroom. Enjoy your new bed, and we hope to see you again soon!
Warm regards,
The Beds4U Team
Provided fast and professional service…
Provided fast and professional service from start to finish. Would definitely shop here again.
6 July 2025
Reply from Beds4U New Zealand
Hi Elizabeth,
Thank you so much for your kind words! We’re thrilled to hear you had a fast and professional experience with us from start to finish. We look forward to welcoming you back to Beds4U again soon!
Warm regards,
The Beds4U Team
Pleasure plus!…
I have a very bad back and I find I can now enjoy a more comfortable and longer sleep without pain although it is taking time for my back to adjust. But after three nights I am experiencing less discomfort and stiffness when I wake up. I'm really delighted with my Sealy Tranquility Plush mattress and base.
1 July 2025
Reply from Beds4U New Zealand
Hi Helen,
We’re so glad to hear you’re already feeling the benefits of your new Sealy Tranquility Plush mattress! It’s wonderful to know you love your new bed:)
Wishing you many more restful nights ahead — thank you for choosing Beds4U!
Warm regards,
The Beds4U Team
There was a delay in communication &…
There was a delay in communication & delivery, but mattress was upgraded. Staff were friendly & helpful.
29 June 2025
Reply from Beds4U New Zealand
Hi Brad,
Thank you for your feedback. We’re sorry to hear there was a delay in communication and delivery, but we’re glad we could make it right. It’s great to know our team was friendly and helpful throughout.
We truly appreciate your patience and support!
Warm regards,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Suzzette,
Thank you so much! We're thrilled to hear you’re loving the bed and that you were happy with our service. Enjoy your comfy new setup!
Warm regards,
The Beds4U Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.