Beds4U New Zealand Reviews 

641
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting its efficiency, promptness, and clear communication. Many commend the staff for being knowledgeable, helpful, and providing attentive service throughout the purchasing process, making interactions pleasant and easy. Reviewers appreciate the overall ease of purchase and the professional, responsive support received. However, some customers also noted concerns regarding product quality, with experiences of beds being uncomfortable, unexpectedly firm, or emitting excessive dust. A few people experienced issues with delivery, such as extended waiting times, missing parts, or incorrect items, and some reported unsatisfactory customer service interactions.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with their... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note ambiguous experiences with quality, particularly regarding mattresses and beds.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more

Rated 5 out of 5 stars

I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more

Company replied

Rated 5 out of 5 stars

This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more

Company replied

Rated 5 out of 5 stars

The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... See more


Company details

  1. Bed shop
  2. Bedroom furniture shop
  3. Mattress Shop

Written by the company

It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

641 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(641)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Queen bed purchase

Ordered bed on line and while on sale. Super happy with my purchase. Very comfortable and sleeping well.

15 December 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Lisa,

Thank you for your lovely review! We’re so pleased to hear you’re super happy with your online purchase!

Even better to know you’re sleeping well and finding the bed very comfortable — that’s what it’s all about!

Thanks again for choosing Beds4U, and we wish you many great nights of sleep ahead 😊

Regards
Beds4U Team

Rated 5 out of 5 stars

Easy to purchase online

Easy to purchase online; very efficient communication; fast delivery especially considering the bed was ordered and delivered within Christmas week.

12 December 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Karen,

Thank you for taking the time to leave such a great review! We’re thrilled to hear that your online purchase was easy, our communication was efficient, and your delivery was fast — especially during the busy Christmas week.

We hope you’re enjoying your new bed and many comfortable nights ahead. Thanks again for choosing Beds4U 😊

Regards
Beds4U Team

Rated 3 out of 5 stars

Not in stock

When I placed the order it said the bed head was in stock. But it wasn’t. I am still waiting to receive it.

12 December 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Anna,

Thank you for your feedback, and we’re very sorry for the delay and any frustration caused by the stock issue. We strive to keep our online stock levels accurate, but sometimes discrepancies can occur.

Our team is actively working to get your bed head to you as soon as possible. If you haven’t already, please reach out to our customer care team so we can provide an updated delivery timeline and ensure it arrives without further delay.

We really appreciate your patience and understanding.

Regards
Beds4U Team

Rated 3 out of 5 stars

Excellent outcome after hell

Went to purchase via click and collect Christchurch, then with such great delivery price, got the bed delivered (from what was meant to be from Christchurch). As hadn't arrived within a week, contacted Bed4U to be told being shipped from Auckland and wouldn't be here until Jan. Bed purchased early Dec as needed for Xmas. When this was realized, Bed4U contacted dispatch. Didn't hear anything for another few days....respond they hadn't heard back from dispatch. This happened twice then I complained and the bed was good for us to collect two days later from Christchurch. To compensate for the delivery fee, we received a free mattress protector and the the bed the sun before Xmas.

12 December 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Suzieann,

Thank you for sharing your experience, and we sincerely apologize for the delays and confusion with your delivery. We completely understand how frustrating this must have been, especially with the busy season.

We’re glad that the situation was eventually resolved. Your patience and persistence are greatly appreciated, and we’re thrilled that you now have your bed in time for the holidays.

Thanks again for choosing Beds4U — we hope you’re enjoying many comfortable nights ahead!

Regards
Beds4U Team

Rated 2 out of 5 stars

Plush mattress hard as a brick

The mattress I bought says it is plush feel but this feels hard. I have emailed Beds4u regarding this but no response. I read they have a 60 day swap policy so I am interested to see how this will work or if the mattress I was sent was in fact a faulty batch.

17 November 2025
Rated 5 out of 5 stars

When you need a comfortable sleep the galaxy mattress is the one

I recently came across a Facebook post of yours regarding the galaxy bed at an exceptional price. I inquired about purchasing only the mattress, and a prompt response confirmed that it was possible. The online assistance provided on the website was equally swift, and the online purchasing process was seamless. Additionally, the couple who contacted me to inform me of the mattress’s delivery time was also very helpful. I am extremely satisfied with this mattress, as it offers exceptional comfort.

18 October 2025
Rated 3 out of 5 stars

The online experience is way better than in store

Well I was going to buy from the store in tauranga but the service there was poor, I went in and the man there was just on his phone watching what seemed to be tiktok or something and as this was the first time buying a bed for myself I wasn’t sure if this was how it was supposed to be but after around 20-30 minutes of looking for myself and testing by myself seems he still didn’t notice I was there I had to go and get his attention and then the whole time he was showing me beds he seemed agitated with every question I was asking like he didn’t want to be there at all so I left and decided to go do my purchase online which was a great experience it was very easy and that’s why there is a 3/5, after purchasing online I received a call from the man at beds 4 u tauranga to ask how I was going with my bed search and already seemed like he didn’t want to be calling but after I told him that I ended up buying online he seemed very agitated and even scoffed at me and then hung up, let’s say I won’t be going back to that store but I will visit the online store or the one in Mt Maunganui for hopefully a better experience

17 October 2025
Rated 5 out of 5 stars

Great communication

Great communication, delivery on time, good price, well packaged, bed looks and feels great. Very happy with the purchase and would recommend to others.

16 October 2025
Rated 5 out of 5 stars

Value For Money

Good service namely Anu and team
Good price
Good timing
Good problem solving
Good parking
Good location

4 October 2025
Unprompted review
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Rudy,

Thank you so much for your kind words! We're glad to hear you had a great experience with Anu and the team. It’s wonderful to know you were happy with our service, pricing, and timing. We appreciate your support and look forward to seeing you again!

Regards
Beds4U Team

Rated 5 out of 5 stars

Great bed. Great price.

Great beds. Great range. Great prices and sales. Helpful staff.

12 August 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Callum,

Thank you so much for your kind words! 💙
We’re thrilled to hear you enjoyed your experience with Beds4U. Our team works hard to offer great beds, unbeatable prices, and friendly service — so it’s wonderful to know it shows!

We look forward to helping you again soon. 🛏️✨

Regards
Beds4U Team

Rated 5 out of 5 stars

Buying was made easy

Buying was made easy, communication with delivery was easy, and the young men who dropped off the bed was lovely and helpful.
So over all the experience with beds 4 u was a delightful experience

27 September 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi R, Thank you so much for your kind words! We’re delighted to hear that your buying and delivery experience with Beds4U was smooth and enjoyable. Our team always strives to make the process as easy and friendly as possible, and it’s great to know the delivery team made a positive impression.

We truly appreciate your support and hope you enjoy your new bed for many restful nights ahead!

Warm regards,
The Beds4U Team 🛏️

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end.
The bed is fantastic, brilliant communication and delivery was super fast.

15 September 2025
Beds4U New Zealand logo

Reply from Beds4U New Zealand

Hi Helen,
Thank you so much for your wonderful review! We’re thrilled to hear you’re loving your new bed and that everything went smoothly from start to finish. Enjoy your great night’s sleep!
– The Beds4U Team

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