Ordered goods not delivered on the day promised, no reply to email, message or phone calls where you are put on hold forever then asked to leave a message which is not replied to, I wish I saw the mes... See more
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See what reviewers are saying
I've read the excuses this company provides for their pathetic service. If they were half as good at fulfilling orders..... Nope, they don't reply to emails and now, using the email address the... See more
Tricky on scoring this review. The original delivery date we were given was missed and then two subsequent dates were missed too. However, worth noting this was in the midst of COVID-19 lock down so... See more
Ordered the time living Venice bed with memory foam mattress and was so happy with how fast the delivery was! Staff were very helpful with helping me decide on what choice to go for. Partner... See more
Company details
About Bed SOS
Information provided by various external sources
Bed SOS is one of the UK’s leading supplier of beds and mattresses. All our beds and mattresses are in stock in the UK so we can offer free next working day delivery unlike our competitors.
We stock cheap beds, leather beds, faux leather beds, metal beds, bunk beds, wooden beds, storage beds, children beds, single beds, small double beds, double beds, king size beds, super king size beds, sprung mattresses, memory foam mattresses and much more.
We offer free next working day delivery to UK mainland only. All beds and mattresses sold via Bed SOS comply with UK Safety regulations and are covered with the relevant manufacturer’s warranty.
As well as our extensive product range and unbelievable customer service skills Bed SOS will not be beaten on price and we will match any price for the same product.
For further information please visit us at www.bedsos.co.uk
Contact info
54 Bondgate, DL3 7JJ, Darlington, United Kingdom
- 0800 009 6107
- customerservice@bedsos.co.uk
- bedsos.co.uk
This bed is everything and more
This bed is everything and more! Perfect in every way!
1 October 2020
Unprompted review
Reply from Bed SOS
Hi Oli,
Many thanks for your positive feedback, we are pleased you like your bed.
Kind regards,
Danny
Excellent service and kept to timing
Excellent service and kept to timing. Bed is sturdy - TY for the great service.
1 October 2020
Unprompted review
Reply from Bed SOS
Hi Caroline,
Many thanks for your positive feedback, we appreciate your comments.
Kind regards,
Danny
Absolutely brilliant
Absolutely brilliant, great prices and ultra fast delivery, I would highly recommend Bed SOS they have a good quality selection of beds and mattresses that are reasonably priced, 10 out of 10 from me!
1 October 2020
Unprompted review
Reply from Bed SOS
Hi Mark,
Many thanks for your positive feedback and your kind comments.
Kind regards,
Danny
Good
Website is user friendly, as is customer service. Delivery spot on no complaints. Only issue I had was the quality of the item, described as "luxury" but was more "standard" in my opinion.
1 October 2020
Unprompted review
Reply from Bed SOS
Hi Steven,
Many thanks for your feedback. Please would you be able to send a screenshot of where the item you purchased stated it was *luxury*, as we have checked the description and we can't seem to locate the term luxury within the text, so we're wondering if this is something caused with conflicting information between ourselves and Google, for example which may need assistance from our Technical Team. BedSOS will need to rectify this potential issue, and we appreciate you bringing this to our immediate attention. If you could send a screenshot to customerservice@bedsos.co.uk we will be able to get this issue rectified promptly, to ensure future potential customers are not left dissatisfied. We apologise for the issue and look forward to hearing from you at your nearest convenience regarding this matter.
Kind regards,
Danny
Excellent bed
Excellent bed, very comfortable BUT nightmare to assemble with lift mechanism
1 October 2020
Unprompted review
Reply from Bed SOS
Hi Richard,
Many thanks for your feedback. We understand the assembly of the ottoman bed frames can be quite tricky, and require two persons in order to assemble. Also, the hydraulic arms, before being first used, have seals in them and unfortunately its not usually clearly on the manufacturers assembly instructions that these seals located inside the hydraulic arms need to be broken; in order for the pistons to move up and down easily when in use. We have requested in the past for the manufacturer to state this on the instructions, but unfortunately they are yet to update them. We apologise for any inconvenience caused during the assembly of your new bed frame. We are pleased you're finding your new product comfortable.
Kind regards,
Danny
This was the first time I bought from…Bed sos
This was the first time I bought from bed sos. I bought 2 wooden bedframes and 2 memory foam mattress. The order arrived very quickly and the correspondence with Eleanor from bed sos was also great. I wouls highly recommend the company and will recommend them to family and friends. Outstanding thank you.
1 October 2020
Unprompted review
Reply from Bed SOS
Hi Amar,
Many thanks for your feedback, we appreciate your feedback and recognition of staff members. I can see there was a slight delay with the mattresses, however it seems this has been sorted and all is under control. We appreciate your patience and hope to deal with you in future.
Kind regards,
Danny
Does not state on website only online…
Does not state on website only online orders, took 40 Min journey to shop to find out not open to public. So bought bed elsewhere. So their loss.
26 August 2020
Unprompted review
Reply from Bed SOS
Hi Margaret
Thanks for the review and we do apologise.
As per our one to one conversation when you arrived today we are just an online retailer and were very apologetic in explaining this. We spoke to you an explained that all the beds go direct from our warehouse hence there is no need for a shop front. This has allowed us to expand our business on a national level rather than just a local level as most local retailers struggling and run at a loss. We want to grow as a business and might look to open shops in the near future put the premises have to meet our business model as retail shops are hard as per the issues on the high street at the moment.
With reference our store all this information is on our website here which states that we are an online retailer: https://www.bedsos.co.uk/about-us-i258
We have also got a contact number on our website which we could have been contacted prior to your journey if you had any questions.
We apologise for the inconvenience on this matter.
Thanks
Daniel Richmond
Managing Director
Bed SOS
Super fast delivery
Ordered a mattress and ottoman bed. Mattress was delivered next day (less than 24 hours after ordering) and bed 2 days later. Amazing service and super fast, great prices and quality. Would highly recommend.
26 August 2020
Unprompted review
So the bed is STILL not going to be…
So the bed is STILL not going to be delivered... should have been yesterday! but apparently their next day delivery service isn't a next day at the moment!... So don't advertise a next day service! It will be with me today - NO it won't the courier has called (which apparently they did yesterday - NO they didn't) to say BedSOS has given them the wrong address at the other end of the country! They will 'try' and call me to arrange re-delivery - 'hopefully' tomorrow! Now BedSOS told me yesterday that they had spoken to DXDelivery and actually passed on not only my address but also the directions as they couldn't 'find it' - So how is it that the courier still has the wrong address!? Between the 2 companies, I'm not sure who is covering for who! but I don't like being treated like an idiot! Don't use BedSOS as clearly between themselves and the courier company they use they can't actually organise anything! other than a cover-up, which they have also done very badly!
14 July 2020
Unprompted review
Reply from Bed SOS
Hi Charlotte
Thanks for the review
The bed was dispatched on Friday and should have arrived on Monday(yesterday)
We dispatch all goods on a next day delivery service (weekends not included) how even though we pay the couriers a premium for next day deliveries can take 2-4 working days as here:
https://www.bedsos.co.uk/delivery-i8
As per conversations we emailed you as the courier could not find the house! After phone calls yesterday we believed this was a courier issue however it has come to light this morning a human error occurred and the wrong post code was attached when you spoke to the courier.
We do apologise about this as this is just a human error.
Due to this we offered a 10% refund and to redeliver the goods tomorrow(Wednesday)
However as this was not suitable as per your email we have recalled the goods and issued a full refund as requested. Please note even though we have actioned a full refund this will hit your bank in 3-7 working days depending on your card issuer.
We apologise for the human mistake on this order and have tried to be professional in resolving this issue.
Thanks
BED SOS
Brilliant service from start to finish
Brilliant service from start to finish. Kept up to date all of the way from ordering to delivery. 2 hour delivery slot which is great as saves sitting around all day.
Quality product at a good price, would defo recommend
8 July 2020
Unprompted review
Great range of quality beds and…
Great range of quality beds and furniture with fantastic service.
24 June 2020
Unprompted review
Great beds lovely staff very pleasant!!
24 June 2020
Unprompted review
Great service
Great service, very efficient to deal with and couldn't be happier with the results... highly recommend
18 June 2020
Unprompted review
Delighted with the quality!
Delighted with the quality!! Mattresses are 100%. Even down to the assembling was so professional. Thanks so much will be highly recommending this company.
18 June 2020
Unprompted review
Brilliant quality
I was so happy with my experience from start to finish. The beds we got are brilliant quality
18 June 2020
Unprompted review
Excellent Service
Ordering process was easy, communication via email was rapid and helpful. Packages arrived on date specified(Order Friday-Delivered Monday) bed is solid and good quality, mattress is very comfortable. Overall cannot fault the transaction.
16 June 2020
Unprompted review
The mattress arrived quite quickly and…
The mattress arrived quite quickly and we had a phone call confirming delivery date. The mattress is perfect and super comfy. An excellent product. Very pleased.
15 June 2020
Unprompted review
Excellent quality
Excellent quality at a sensible price. Would definitely use them again.
14 June 2020
Unprompted review
Very pleased with the mattress very…
Very pleased with the mattress very comfortable and supporting plus great value for the money.
12 June 2020
Unprompted review
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