beduniverse.co.uk Reviews 

256
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be beautifully made, featuring exceptionally high quality, very sturdy frames, and highly attractive fabrics that suit modern bedroom aesthetics. Many people also appreciate the wide variety of available designs and mention that the entire ordering process feels remarkably smooth from the beginning. However, some customers also noted significant issues regarding unexpected delivery delays, missing parts, and items arriving damaged or incorrect. Several reviewers mentioned facing major difficulties when trying to contact support, experiencing unhelpful responses or prolonged silence when asking for assistance.

What people talk about most

Product

Consumers find product to be positive, expressing satisfaction with the quality and design of the beds.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Quality

Users describe positive interactions with quality, consistently highlighting phenomenal craftsmanship and... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express extreme frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time ordering from bed universe. Thanks to Tom and Kez for their great work during delivery. We couldn't be happier with the 'Alfonso Linear wide panel' bed. We didn't write a review when my so... See more

Rated 5 out of 5 stars

Second bed ordered and again they didn't disappoint. Absolutely brilliant and I would definitely be buying from here again. Two beds and both are great quality, the communication has been spot on f... See more

Rated 5 out of 5 stars

I would just like to leave this review for the 'Adriana tall headboard piped bed frame'. I have been eyeing this bed up for a long time and finally got round to ordering it for my newly decorated bedr... See more

Rated 5 out of 5 stars

We recently bought a bed from bed universe after a friend recommended them to us. They have a wide variety of designs to choose from, however we went for the Julius bed in super-king, ivory color with... See more


Company details

  1. Bedroom furniture shop

Information provided by various external sources

here we provide fantastic beds with great prices.


Contact info

3.0

Average

TrustScore 3 out of 5

256 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(256)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

After ordering my son a bed back in…

After ordering my son a bed back in June. I couldn't believe how quick it came. It's great, super sturdy and quality is just amazing.
So it was my turn to have one in July, mine came within 5 days! Absolutely beautiful Julius winged bed in a king size. So easy to assemble as my son did it for me within 30mins. I would absolutely recommend Bed Universe to everyone.

5 August 2021
Unprompted review
Rated 5 out of 5 stars

Friggin love this bed...

Friggin love this bed.... I was unsure ordering oine but I'm so glad I did. It has gone really nicely in my bedroom. Also very sturdy bed. would definitely recommend bed universe.

30 July 2021
Unprompted review
Rated 5 out of 5 stars

Sooo nice

Sooo nice, got my Colorado bed today in crushed cream velvet and it looks stunning. Easy to set up and Soo comfortable. A big thanks to Bed Universe for their fantastic service and product. Thanks so much!

27 July 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love my bed

I absolutely love my bed. I ordered the Colorado sleigh bed and couldn't be happier with it. The customer service was amazing and delivery sooner than expected. I would definitely recommend this company to friends and family.

17 July 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love my bed from Bed…

Absolutely love my bed from Bed Universe. The delivery time was really quick with constant communication. The bed was easy to put together and is quite sturdy. Would definitely recommend.

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Incredible bed

Incredible bed, service and delivery. The bed is absolutely beautiful and sturdy. Assembly was a breeze and I was able to do it by myself within minutes! Everything just went so smoothly. I wouldn't hesitate buying from Bed Universe.

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, and quick delivery even I the middle of this pandemic. While other companies told us they were gonna take up to 6 weeks they delivered within a week! Excellent quality and service. Highly recommended.

14 July 2021
Unprompted review
Rated 5 out of 5 stars

The service i received from bed…

The service i received from bed universe was excellent. The quality of my bed is absolutely fantastic and such a good price tag on it too.
I would highly recommend Bed Universe and will use them again in future.

14 July 2021
Unprompted review
Rated 1 out of 5 stars

The bed is lovely

The bed is lovely. However my bed arrived faulty with no instructions and a headboard without predrilled holes. The bolt also would not screw in.
Customer service were awful in sorting this situation and just kept referring me to the instructions on YouTube. I wouldn’t buy from this company again and definitely wouldn’t recommend

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Great bed for a great price

Great bed for a great price. Easy to put together and delivery just a little over a week. Bed looks absolutely amazing. Had a few queries pre order which were promptly replied to as well. Excellent service and bed.

13 July 2021
Unprompted review
Rated 5 out of 5 stars

A fantastic product and brilliant…

A fantastic product and brilliant service.
Definitely recommend purchasing with bed universe. We bought the Colorado sleigh bed in super King and it is brilliant quality. The bed arrived within two weeks with clear updates as well.

13 July 2021
Unprompted review
Rated 5 out of 5 stars

What a beautiful bed

What a beautiful bed. Delivered quickly and so easy to assemble. The delivery drivers were friendly and helpful as well. Would definitely recommend this company

13 July 2021
Unprompted review
Rated 2 out of 5 stars

Customer service very poor if you get issues with your bed

I had one lovely bed with no issues. Second bed has support bracket in the wrong place or the support beam was not cut straight resulting in a noisy bed due to some of the slats not sitting flat. Customer service was very poor they stated it does not affect the support or integrity of the bed & are now not replying to my emails. Great company if all goes well, if not don't expect it to be resolved

13 July 2021
Unprompted review
Rated 5 out of 5 stars

Love my new bed and mattress

Love my new bed and mattress. Arrived within a week and so easy to assemble. I would definitely recommend bed universe to everyone I know.

13 July 2021
Unprompted review

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