beduniverse.co.uk Reviews 

256
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be beautifully made, featuring exceptionally high quality, very sturdy frames, and highly attractive fabrics that suit modern bedroom aesthetics. Many people also appreciate the wide variety of available designs and mention that the entire ordering process feels remarkably smooth from the beginning. However, some customers also noted significant issues regarding unexpected delivery delays, missing parts, and items arriving damaged or incorrect. Several reviewers mentioned facing major difficulties when trying to contact support, experiencing unhelpful responses or prolonged silence when asking for assistance.

What people talk about most

Product

Consumers find product to be positive, expressing satisfaction with the quality and design of the beds.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Quality

Users describe positive interactions with quality, consistently highlighting phenomenal craftsmanship and... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express extreme frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time ordering from bed universe. Thanks to Tom and Kez for their great work during delivery. We couldn't be happier with the 'Alfonso Linear wide panel' bed. We didn't write a review when my so... See more

Rated 5 out of 5 stars

Second bed ordered and again they didn't disappoint. Absolutely brilliant and I would definitely be buying from here again. Two beds and both are great quality, the communication has been spot on f... See more

Rated 5 out of 5 stars

I would just like to leave this review for the 'Adriana tall headboard piped bed frame'. I have been eyeing this bed up for a long time and finally got round to ordering it for my newly decorated bedr... See more

Rated 5 out of 5 stars

We recently bought a bed from bed universe after a friend recommended them to us. They have a wide variety of designs to choose from, however we went for the Julius bed in super-king, ivory color with... See more


Company details

  1. Bedroom furniture shop

Information provided by various external sources

here we provide fantastic beds with great prices.


Contact info

3.0

Average

TrustScore 3 out of 5

256 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(256)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. We received the bed within 2 weeks if ordering. Brilliant quality and the bed looks absolutely stunning.

21 June 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with my new bed

Absolutely in love with my new bed!
I am a 33 year old and I put this bed together myself within an hour! The delivery was smooth and quick and the material feels a lot more than it's worth. Absolutely love it!!

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful bed

Beautiful bed. Good company with good communication. Bed was delivered to us in a week's time and the quality is top notch. Would definitely recommend and wouldn't hesitate to use this company again.

2 June 2021
Unprompted review
Rated 5 out of 5 stars

The bed is gorgeous

The bed is gorgeous, took us about 40-50 mins to assemble which was less than what we had expected.
The bed itself is amazing! Promptly delivered and well packaged.
Thank you so much!

28 May 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love this bed!!

I absolutely love this bed!!
It arrived within the time stated and was Soo easy to build. It looks absolutely fantastic and such good quality.
Would definitely recommend them to everyone.

26 May 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful bed and quick delivery

Beautiful bed and quick delivery. Customer service was great and I was regularly updated by the couriers in regards to our delivery. The bed is absolutely beautiful and easy to build up. Will definitely be using this company again.

5 May 2021
Unprompted review
Rated 5 out of 5 stars

Honestly the most amazing service from…

Honestly the most amazing service from bed universe. We received our new yesterday and it is the most gorgeous bed ever! The delivery men were helpful and delivered our bed within a weeks time. 10/10 service and a great experience all round.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful bed

Absolutely beautiful bed. Looks so gorgeous in our bedroom. Delivered earlier than expected and was so easy to build up. My husband took hardly an hour on his own. Would highly recommend this company and would definitely be coming back for future purchases.

18 April 2021
Unprompted review
Rated 5 out of 5 stars

I don't normally write reviews but I…

I don't normally write reviews but I feel I need to do so about this bed. The quality for the price of this bed is fantastic and from ordering the item to delivery, it took only a week and a half! Great service, thank Bed Universe.

8 April 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely made up with my purchase

Absolutely made up with my purchase, my bed looks absolutely stunning. The assembly was easy as I did it all by myself! Bed is heavy and sturdy and looks absolutely beautiful. Wouldn't hesitate buying from this company again.

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, outstanding product.
I ordered the Swan sleigh Chesterfield bed in King size in Silver Plush and oh gosh absolutely amazing! Quality is superb and the delivery was in 9 days! Thank you so much for my beautiful new bed and such a quick delivery xx

31 March 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company, the bed is beautiful. Surpassed my expectation by a long way. Great price, great communication from ordering to delivery. You won't be disappointed.

31 March 2021
Unprompted review
Rated 5 out of 5 stars

Received my daughter's bed yesterday…

Received my daughter's bed yesterday and she is over the moon with it. We ordered the Julius winged bed in a 3ft single size.
The looks and quality of the bed are top notch.
Thank you for such a hassle free service from ordering to delivery. Will definitely be buying from them again.

31 March 2021
Unprompted review

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