Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... See more
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After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... See more
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the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get... See more
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Company details
- #41 of 47 best companies in Internet provider
- #53 of 60 best companies in Internet Service Provider
- #38 of 50 best companies in Phone and internet services
- #78 of 97 best companies in Telecommunications service provider
About BeeBu
Written by the company
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Written by the company
Contact info
1 Barnes Wallis Road, PO15 5UA, Fareham, United Kingdom
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4.3
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
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Customer service was fantastic.
Customer service was fantastic.
Although the engineering work overran. customer service was responsive and stayed on top the issue until it was resolved.
2 October 2025
Reply from BeeBu
Thanks so much for your lovely review! We'll be sure to pass this over to the team. In the mean time, if you need anything at all, don't hesitate to get in touch!
Thanks,
Team BeeBu
Fantastic Service from Beebu and pete!!!!!!!!
Fantastic Service from Beebu – Especially Thanks to Pete!
I had an excellent experience with Beebu from start to finish. The process was smooth, professional, and efficient. A special shoutout to Pete, who went above and beyond to help me through every step. He was incredibly knowledgeable, patient, and genuinely cared about making sure everything went right. It's rare to come across such dedicated customer service these days.
Highly recommend Beebu – and if you get the chance to work with Pete, you're in great hands!
2 October 2025
Unprompted review
Reply from BeeBu
Thank you so much for your glowing review! 🌟 We're thrilled to hear that your experience with Beebu was smooth and professional from start to finish. Pete will be absolutely delighted to know his dedication and care made such a positive impact — he truly embodies the spirit of exceptional service we strive for.
Your kind words mean the world to us, and we’re so grateful you took the time to share them. We’ll be sure to pass your appreciation on to Pete — he’ll be chuffed to bits!
Looking forward to welcoming you back again soon. You're always in great hands with Beebu! 💛
Reply from BeeBu
Thanks so much for your feedback! We're really glad to hear your issue was resolved quickly. If there's anything else we can help with, don't hesitate to reach out. 💛🐝
Annie was super helpful and had my…
Annie was super helpful and had my Internet back on within seconds (user error my end rather than actual fault)
29 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for the lovely review! We're glad Annie was able to get you back online so quickly — even when it's just a simple fix, it's great to have someone helpful on hand. We'll be sure to pass on your kind words to her! 💛🐝
Installation team turned up at time…
Installation team turned up at time stated swiftly installing the equipment and commissioning the service, a easy and pleasant experience
18 September 2025
Reply from BeeBu
Thank you so much for sharing your experience! We're delighted to hear that the installation went smoothly and that the team made it easy and pleasant for you. It's great to know everything was up and running right on time — we really appreciate your kind words. 💛🐝
Reply from BeeBu
Thank you so much for the great feedback! We're thrilled to hear that the rescheduling went smoothly and that you were happy with the service. It's always our goal to make things as easy and efficient as possible for our customers — really glad we could deliver that for you. 💛🐝
Router is totally inadequate can only…
Router is totally inadequate can only receive WiFi in 2 rooms of my house.
23 September 2025
Reply from BeeBu
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced and appreciate your patience while we worked to make things right. We're glad we could reach a resolution and hope it helped improve your experience with us. 🐝💛
Fab customer service
Annie explained things thrououghly and was a pleasure to discuss my issues with
26 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for the kind words! We're thrilled to hear Annie was able to support you so thoroughly—she’s brilliant at making things clear and putting people at ease. If you ever need anything else, we’re just a message away! 🐝
Helpful and courteous
24 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for your feedback! We're really pleased to hear you found our team helpful and courteous. Providing great service with a friendly touch is what we aim for every time. If there's anything else we can do for you, just let us know!
Super helpful
Super helpful, rang BeeBu around 2pm to say the internet was playing up they got someone out with in a few hours to sort it. They even messaged back the next morning to see if it was working okay.
23 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for your kind words! We're really glad we could get things sorted quickly for you. Our team at BeeBu always aims to respond fast and follow up to make sure everything’s running smoothly. If you ever need anything else, we’re just a call away! 😊
Pete
Had a problem with connection in a bedroom and Pete sent me out an extender straight away also had trouble with a payment which he resolved super fast which was great because who can live without internet these days. Got back to me straight away, he's very helpful.
23 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for your kind words! We're thrilled to hear Pete was able to get you sorted quickly—whether it was the connection issue or the payment hiccup. Speedy support and helpful service are exactly what we aim for, and it’s great to know Pete delivered. If you ever need anything else, we’re just a message away! 🐝💛
Excellent customer service!
Peter was great, I cannot praise the customer service I was given enough! I called up enquiring regarding internet for a property I was moving into and he managed to get a slot arranged for fibre installation as soon as possible after my move in date. Since the work was completed, my internet service has been great and uninterrupted, haven’t had any problems since. Thanking the whole team as well for helping to make this happen and a big thank you to Peter for getting it all in motion and following up to make sure things were running smoothly following the work being completed. :)
23 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for your kind words! We're thrilled to hear that Peter was able to assist you so promptly and effectively. Ensuring a smooth transition into your new home with reliable internet is exactly the kind of service we strive to provide, and it's wonderful to know everything has been running smoothly since installation.
Your appreciation means a lot to the entire team, and we'll be sure to pass your thanks on to Peter—he’ll be delighted to hear your feedback. If there's ever anything else we can help with, don't hesitate to reach out.
Wishing you all the best in your new home! 😊
Very efficient
Very efficient, friendly and helpful installers, I reccommend Beebu to others, though I am still having problems connecting some equipment, but thats probably down to me!
18 September 2025
Reply from BeeBu
Thanks so much for your kind words and recommendation! We're really glad to hear the installers made a great impression. Regarding the equipment connection issues — no worries at all, we’re here to help. We've reached out to you via WhatsApp to assist further and get everything running smoothly. Looking forward to resolving it together! 💛🐝
Reply from BeeBu
🌟 Thank you so much for the glowing review! We're thrilled to hear Annie made such a great impression. Your kind words mean a lot, and we’re so glad your experience was a positive one. Here's to more great moments ahead!
Excellent Service, Fast Installation, and Reliable Internet
My fibre internet was just installed, and the whole process was much faster than I expected. The engineers were very kind, and the internet works perfectly. I’m getting the maximum speed that was offered, which is well above the guaranteed minimum. I haven’t been using it for long yet, but so far the connection has been stable.
I’m also very happy with the customer service. Before installation, I had a simple question and reached out to several providers via online chat. With another provider, I had to wait 45 minutes and still received no reply, but at BeeBu my question was answered immediately, and this was a dominant factor for my choice. After installation, I even received a follow-up phone call to check if everything was working fine, which not many providers bother to do. Overall, I’m very happy with my decision.
17 September 2025
Reply from BeeBu
Thank you so much for your detailed and generous feedback! We're thrilled to hear that your installation went smoothly and that you're enjoying the full speed and stability of your new fibre connection. Our engineers will be delighted to know their kindness made a difference.
We also really appreciate your comments about our customer service—it’s great to know that our responsiveness helped guide your decision, and that the follow-up call added to your positive experience. At BeeBu, we genuinely care about making things easy and reliable for our customers, so it means a lot to hear that reflected in your review.
Thanks again for choosing us—we’re here if you need us! 🐝💛
really helpful sorted my issue
Pete was really helpful sorted my issue quickly
19 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for your kind words! I'm really glad Pete was able to help and get everything sorted quickly for you. I'll be sure to pass your feedback on to him—it'll mean a lot!
So far so good
So far so good, top services great customer services and i can't thank you enough for great experience.
19 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had a great experience with our services and customer support. It means the world to us to know we're doing a great job! If there's ever anything more we can do for you, just say the word — we're here for it!
Pete (customer service) was very very…
Pete (customer service) was very very helpful with the set up problem I had, maybe one of the best guys ever encountered as a customer service person, cannot thank him enough for his help, was very appologetic if he could not contact straight away
18 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for your kind words! We're thrilled to hear that Pete was able to provide such outstanding support—he truly goes above and beyond to help our customers, and your feedback means the world to us. We’re lucky to have him on the team, and we’ll be sure to pass along your appreciation. If you ever need anything else, we’re just a message away!
Very thorough and phoned me back after…
Very thorough and phoned me back after an hour to check everything was still ok
17 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for your kind words! 😊 We're really glad to hear you felt well looked after — following up is just one of the ways we try to make sure everything’s running smoothly for you. If there's ever anything else you need, we're only a phone call away. Thanks again for choosing BeeBu! 🐝
Great explanation from Pete in a…
Great explanation from Pete in a language that a dinosaur like me could understand. A very simple process at a competitive price.
16 September 2025
Unprompted review
Reply from BeeBu
This absolutely made our day — thank you! Pete’s got a real knack for making things clear and approachable, and we’re so glad he could break it down in a way that felt easy and stress-free. We’re all about keeping things simple and fair, so it’s lovely to hear that came through. Thanks again for the kind words — we’ll make sure Pete gets the credit he deserves! 🦖💛
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