Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... See more
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After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... See more
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the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get... See more
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Company details
- #41 of 47 best companies in Internet provider
- #53 of 60 best companies in Internet Service Provider
- #38 of 50 best companies in Phone and internet services
- #78 of 97 best companies in Telecommunications service provider
About BeeBu
Written by the company
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Written by the company
Contact info
1 Barnes Wallis Road, PO15 5UA, Fareham, United Kingdom
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4.3
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great service after a shaky start
Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, then after all that an extra provisioning delay meant our service was eventually live 3.5 weeks later than planned. But once it was live it's been really great; I'm using alternative routers not the provided one and wired it's consistent 905Mbps down and 920Mbps up with low pings (5ms unloaded, 7ms loaded). And the price is more than fair. All in all a great choice and I hope they go from strength to strength.
15 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for sticking with us through the early hiccups — we know the road to getting connected wasn’t the smoothest, and we really appreciate your patience. It’s fantastic to hear that once everything settled, your experience has been top-notch. Those speeds are seriously impressive, and we love that you’ve got your setup dialled in just the way you like it.
We’re thrilled you’re happy with the value and performance, and we’re cheering right alongside you for more good things ahead. Thanks again for the kind words and support — it means a lot! 🐝
Excellent communication
Excellent communication, excellent telephone manner, extremely helpful.
16 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for the lovely feedback! We're really glad to hear you had such a positive experience — clear communication and a friendly voice on the other end of the line can make all the difference, and it’s great to know we hit the mark. We’ll be sure to pass your kind words along to the team — they’ll be chuffed! 🐝
Pete was amazing!!
Pete was amazing!!
Enquired, opened the live chat spoke to a lovely employee called Pete, never pushed the sale, gave me all the answers I needed and go the wheels in motion very quickly. Would highly recommend. Small team but very effective.
16 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for the kind words! We're thrilled to hear Pete made such a great impression — he's a gem, and we’ll be sure to pass this along to him. We believe in keeping things simple, honest, and helpful, so it’s lovely to know that came through in your experience. Thanks again for the recommendation! 🐝
Great customer service
My property is in a location that's tricky to get good broadband coverage. I contacted Beebu and had a good long chat with Pete, who checked all the details for me and found I could get fibre broadband to my property. I'm looking forwards to changing providers and a speedy connection!
16 September 2025
Unprompted review
Reply from BeeBu
Thanks so much for your kind words! We're thrilled to hear that Pete was able to help you navigate the broadband maze and find a fibre solution that works for your property. We know how tricky coverage can be in certain areas, so it's fantastic to hear you're looking forward to a faster, more reliable connection.
We’ll be with you every step of the way as you make the switch—and if you ever need anything, our team is just a call or message away.
Welcome to Beebu! 🚀
Internet update
Annie was amazing she sorted everything out very quick and was a pleasure to talk to
15 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for your kind words! We're thrilled to hear Annie was able to get everything sorted quickly and made the experience such a pleasure. We'll be sure to pass on your lovely feedback—she’ll be delighted to know she made a difference. If you need anything else, we're always here to help!
Annie was extremely and efficient aimed…
Annie was extremely and efficient aimed to save me money not just put me on a higher package for the sake of it, gave me tips on how to get the most out of my broadband. Five star customer service. Highly recommend Beebu
15 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for your fantastic review! We're delighted to hear that Annie provided such thoughtful and efficient service. It's great to know she focused on finding the best value for you and that her tips helped you get the most out of your broadband. We’ll be sure to pass on your kind words—she’ll be thrilled! Thanks again for recommending Beebu and giving us five stars 🐝💛
Low quality connection
I have been using your service for three days, and unfortunately the experience has been very disappointing. While you state that speeds are guaranteed to the modem, this is of little practical value, as my family and I need reliable connectivity through the router and Wi-Fi in order to use the service.
In reality, the connection keeps dropping off, and we have had to continue relying on mobile data, as the service has not provided stable or usable internet access throughout our home. This makes the subscription feel ineffective and irrelevant to our needs.
I wanted to share this feedback so you understand how frustrating it is for customers when the service advertised does not meet expectations in real daily use.
9 September 2025
Reply from BeeBu
Hi Mohanad,
I'm really sorry to hear that you've been having issues with the service. I understand that you feel the service is not as advertised. While Wi-Fi performance is impossible to guarantee, Our team do what they can in order to improve your end experience as much as is reasonably possible. I know our team were in contact with you via our livechat shortly after you went live but we weren't able to get a response from you.
We'll get someone to contact you straight away to see if we can resolve these issues for you!
Thanks
Team BeeBu
Pete was awesome
Pete was awesome. He came retrieve the router and did some magic that made it work well after he returned it
28 August 2025
Unprompted review
Reply from BeeBu
Hi Abiodun, Thanks so much for your awesome review! We'll be sure to pass your words on to Pete. If you ever need a hand with anything else, be sure to let us know!
Thanks,
Team BeeBu
Communication on install date not good
Communication on install date not good. Had to chase for date and time. Never cleaned brick dust up in outside porch. Other than that all good
3 September 2025
Reply from BeeBu
Thanks so much for your honest feedback. We're really sorry to hear that the communication around your installation date didn’t meet expectations, and that the clean-up wasn’t handled properly—that’s not the standard we aim for. We’ve since reached out directly and we truly appreciate your patience and understanding.
It’s great to hear that everything else went well, and we’re glad you’re happy with the service overall. If there’s anything more we can do, we’re always here to help. 🐝
From enquiry to installation
From enquiry to installation, the whole process with Beebu has been smooth and professional. I was a little apprehensive at first as it’s a new broadband provider, but everything has been brilliant so far. Fast speeds, reliable connection, and excellent service really impressed!
23 July 2025
Reply from BeeBu
Thanks so much for your thoughtful review, Emily! 🌟 We're thrilled to hear that your experience with Beebu—from the first enquiry to installation—was smooth and professional. We understand that trying a new provider can feel like a leap of faith, so it means a lot to know we’ve earned your trust. Fast speeds, reliable connection, and excellent service are exactly what we strive for, and we're so glad they've made a great impression.
If you ever need anything or have questions down the line, we’re just a message away! 🐝
Unmatched Support.
The support team, specifically Allen, are fantastic and on hand in good time whenever needed. Unlike ISPs I have used in the past, BeeBu treat you like a human being rather than a number in their bank account. So I will always recommend them to anyone in need of a new supplier.
3 September 2025
Unprompted review
Reply from BeeBu
Thank you so much for this incredible feedback! We're thrilled to hear that Allen and the support team made such a positive impression—being responsive and genuinely human is exactly what we strive for at BeeBu. It means the world to know you feel valued and supported, and your recommendation is the highest compliment we could receive. We're lucky to have customers like you! 💛
— Team BeeBu
Not only did they get my service live…
Not only did they get my service live sooner than expected when I did have an issue they solved my issue in minutes.
10/10
26 August 2025
Unprompted review
Reply from BeeBu
Thanks so much for the glowing review! 🌟 We're thrilled to hear your service went live ahead of schedule and that our team was able to resolve your issue so quickly. Speed and reliability are exactly what we aim for, so it's fantastic to know we delivered.
10/10 feedback like yours keeps us motivated—thank you again for choosing BeeBu!🐝💛
Reply from BeeBu
Thank you so much! 💛We're absolutely thrilled that you love it—your kind words mean the world to us. Hearing that it made such a positive impression puts a big smile on our faces. Great job vibes received and appreciated!🐝
Friendly & Knowledgable
Friendly & Knowledgable, resolved issue quickly.
21 August 2025
Unprompted review
Reply from BeeBu
Thank you so much for the fantastic review! 🌟 We're thrilled to hear that you had a positive experience and that your issue was resolved quickly. Being friendly and knowledgeable is exactly what we strive for, so it’s great to know we hit the mark. If you ever need anything else, we’re just a message away!🐝
Installation process hopeless. No idea if internet is any good.
Signed up for good value internet. Given an install date of 6 August 2025. Waited in. Installer turned up 2 hours late had a quick look around and said (very hard to understand) he would book another date for an install because they needed a cherry picker. They should have know this in advance. Heard nothing. Phoned BeeBu. They told me I had an installation booked for 18 August (in 3 days time). But no one bothered to tell me! A good job I phoned to check. I waited in again for my 8am-1pm slot. Again nothing happened. At about 1:20pm I get a phone call (again very hard to understand due to heavy overseas accent) to book an appointment to install in September! So an install date is not an install date, communication non existent. Obviously the installers seem unreliable and I don't trust them to drill holes in my house or do the job at all so I cancelled. All the time I am paying double for my very average Virgin Media internet as I am out of my 'offer' period. I would try someone else.
The BeeBu office was easy to get hold off and they were helpful. They have since sent me a gift card as compensation for the issues I encountered which I appreciate. The problem is clearly with their installers.
18 August 2025
Unprompted review
Reply from BeeBu
Hi,
I'm so sorry to hear of your bad experience, I absolutely understand your frustrations with the communication and I want to look into this to see what happened. We absolutely endeavour to keep customers in the loop as much as is possible and I'm sorry to hear that updates were not as forthcoming as you'd have liked.
In regards to the engineer needing a cherry picker, in many cases they engineers cannot know the specific details of the site requirements until they're physically present, but we do aim to get these install issues resolved ASAP
I've sent you a request for more information so we can help get to the bottom of what went wrong.
Best Regards,
The BeeBu Team
Good service and were very kind.
They came on time and guided me through each step throughout the installation procedure. The engineer also placed the router in the most optimal location resulting in consistent speeds throughout the whole house. Overall great service and I am very glad I chose Beebu!
15 August 2025
Reply from BeeBu
Thank you so much for your kind words! We're really glad you had a great experience with us. Providing good service with a friendly touch is what we strive for every day. Hope to welcome you back again soon!
— BeeBu
very happy bunny
the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get lightening speeds up and down. on my gigabit connection im getting 950gb download and 820 upload mega chuffed with the whole experiance so far 5 stars
11 August 2025
Reply from BeeBu
Hi Stephen,
We’re so pleased to hear you’re a “very happy bunny”! 🐇 Thanks for sharing your experience – we’re glad the installation went smoothly and that our team could quickly resolve the server issue for you. It’s fantastic to know you’re enjoying those lightning-fast speeds. Thanks again for the 5 stars and for choosing BeeBu!
Best regards,
The BeeBu Team
Pete was excellent and really helped me…
Pete was excellent and really helped me sort out a technical issue without the headache
14 August 2025
Unprompted review
Reply from BeeBu
Hi Samantha,
Thank you so much for your kind words! We’re delighted to hear that Pete was able to help you get everything sorted smoothly. We’ll be sure to pass your feedback on to him – it will mean a lot. If you ever need anything else, we’re always here to help.
Best regards,
The BeeBu Team
Best customer service I have had with…
Best customer service I have had with an isp to be honest. They are happy to get x any issues and they do so without a fuss.
7 August 2025
Unprompted review
Reply from BeeBu
Hi David,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our customer service. Our team is always happy to help and it means a lot to know it’s making a difference. If you ever need anything, we’re just a message away!
– The BeeBu Team 🐝
Fast speed fibre broadband
Wonderful service fast speeds I’m in hull and is a great alternative to everyone’s provider I’m very happy
6 August 2025
Unprompted review
Reply from BeeBu
Hi Lorraine, thank you for the lovely feedback! 😊 We’re so glad to hear you’re enjoying fast speeds and a great experience with us in Hull. It means a lot to know we’re providing a solid alternative — and that you’re happy with the service! 💛
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