Wine Reviews 289

It is impossible to unsubscribe from spam emails, even after multiple attempts and years later still getting messages through to my email and on my phone

Trying to cancel a subscription and constantly being forced through deals to then only have a screen say now call this number to cancel is a disgrace so someone can offer more deals awful customer service should be ashamed and this practice should be illegal

I opened an online account with Morrisons and received an offer for free craft beer with only postage to pay. This morning I received a text informing me that my order was on its way. I had placed no order.
I contacted beer52 and was informed that I had signed up to a subscription at £27 pm.
I did no such thing!
I contacted beer52 and they cancelled my subscription without a refund and I am left with 8 beers and I don't even drink!
This is sharp business practice and I will try and inform the relevant authorities about this company.
This type of business borders on the criminal.

rung to cancel yet still took my money
raising a visa card dispute

Logistics of having to be in for deliveries of alcohol don't work for me. Not their fault, but they make it very difficult and tedious to cancel the subscription. Several 'are you sure' type steps on the website and then you have to call them. Spent a total 17 minutes on the phone listening to sales recordings. When they finally answered I had to listen to more of them trying to retain my custom from the call handler. No reason for it to be any more than two clicks on the website. Unsatisfactory.

Don't bother they offer a free box then pull you in to a subscription then make it near impossible to cancel can't cancel online have to call spend ages on hold waste of time

Scam scam scam do not use they take money out of your account and when you phone to complain it took me over an HR to sort out and never got my money back

Signed up for a free box and ended up tied into a subscription. No communication to say that was the case or that another box was on the way just a £27 charge to my account. Can't cancel online, you go round in circles after multiple pages of being badgered into staying with various extortionate offers to finally be given a contact number. On hold for 10 minutes and get through to an OTT sickly sweet customer service representative that doesn't give a toss and still badgers you with more offers. Awful company and the beer isn't great either, avoid!!!

Really wished I had checked these reviews1st before going ahead.
Got “conned” into the “6 free beers” after a purchase of another website. Paid £6.95 for delivery and guess what? No beers arrived!
After eventually finding out that I had to call to cancel, got through to a rude person who couldn’t wait to get me off the phone! When asked if I could get a refund on the delivery charge, I was told she doesn’t have access to that system (strange for a small company!) and that someone would contact me to today … after seeing these reviews I won’t be holding my breath.
So annoying that companies like this still operate … I suppose you only have to catch a couple of suckers every now and again to keep going.

A bunch of criminals

Just going through the same trick myself….
Just like you I will pursue this further. Daily Telegraph was how I got hooked in with their special subscriber offer… Not good feedback for you DT either!

Like many others I was duped into a subscription on the back of an online Argos purchase where you only pay for postage. It wasnt clear anywhere through the process I was signing up to a subscription (£27 for 8 beers a month!). Having tried to cancel it takes you through several online pages tempting you to stay with the end result a phone number to call. Rang the number and took about 5 minutes for someone (American accent) answered and cut me off going through the process. Like ithers I've contacted my bank to cancel future payments.

Signed up for free case and got 8 very average beers and then realized I had signed up for a monthly subscription - total con

There was an offer through LNER account holders of a box of free beer with only the postage to pay for which I sent off for. The site also offered a subscription to sign up for which I declined……. Just recieved notification that I’m being sent my next box and been charged £27. Crooks!

Got a free beer promotion after purchasing something on Argos turns out it’s not free beer it’s a subscription SCAM don’t do it won’t let me cancel for 24 hours THIS IS A CON SITE STAY AWAY

Enjoyed the first case of wine they sent out with the voucher, failed to show any evidence of me joining them with a membership so second month comes and they take £36 out of my account.
I witnessed the transaction around half 7 in the morning and called them at 9am on the dot to cancel membership and cancel order, ended up cancelling membership (whilst trying to persuade me to just pause it instead and buy more things) but refused to cancel order because ‘it was already being sent off from the warehouse’ despite the transaction saying pending in the bank. They really need to give customers an easier way of cancelling and open up their customer service the same time they open up them warehouses.

The beers were quite good, but this was going to work out an expensive way of buying.

There seems to have been a bit of a pile on about the cancellation policy. I agree with some of the sentiment and would give four stars had my email request been dealt with and I hadn't had to phone to do so. But once my call was answered it took about two minutes. To call it a scam is going too far.

Got a voucher for a free case with just postage to pay, should've checked here first before taking up the offer. Tried to cancel via the website and had to go through about 7 screens trying to persuad me not to, just to get told to phone.

Luckily I managed to get through pretty quickly and asked to cancel but there was a lot of trying to persuade me not to. After I confirmed I was definitely cancelling the call got cut off. I've since had an email confirming the cancellation so hopefully all sorted.

We ordered a free beer box. Unfortunately, we understand that we don’t drink much right now (only had 2 cans for a month) and there is no sense in such subscription.
The company is not really friendly in this case. They make it so complicated to cancel subscription. You have to press button “cancel” million times and then you still haven’t cancelled it. At the end website offers you to call and cancel it.
It’s a very aggressive way to keep people.
I wouldn’t use this service only because of such actions.

I wish I'd read these reviews before I signed up for the free case. I'm now trying to cancel.