Bella Barista - For Coffee Lovers Reviews 

9,570
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and variety of products, from coffee beans roasted fresh to durable machines that last for years. Many highlight the fast and well-packaged delivery service, often arriving the next day. People frequently commend the friendly, knowledgeable, and helpful staff who provide expert advice and excellent customer service, making the overall experience seamless and pleasant. However, some customers also noted occasional delays in delivery or repair services, with some mentioning a lack of communication regarding updates. A few other people also felt that items returned after repair sometimes had issues, such as missing parts, loose components, or being dirty upon return.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Service

Users describe positive interactions with service, highlighting efficient, prompt, and courteous experiences... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent flavor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang and spoke with Marco after viewing a review he had done on a machine which I had not seen before. He explained the pros and cons of the machines that I had already considered and gave me a few... See more

Rated 5 out of 5 stars

Long time customer. Bought a lever machine and grinder ten years ago (still going strong), and have been subscribing for coffee for the last few years. Recently ordered new burrs for my grinder - in s... See more

Rated 5 out of 5 stars

I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container... See more

Rated 5 out of 5 stars

OK I'll be honest and frank.. when dealing with an online company I expect them to be efficient, prompt, courteous and good for their word. Given that, it all to often transpires that their measur... See more



Company details

  1. #9 of 37 best companies in Coffee machine supplier
  2. #21 of 62 best companies in Coffee Roasters
  3. #17 of 54 best companies in Coffee store
  4. #15 of 51 best companies in Coffee wholesaler

About Bella Barista - For Coffee Lovers

Written by the company

  • Simply put...we're passionate about coffee.
  • We sell the best coffee machines for the home and for commercial use.
  • Have you tried our coffee? We have our very own coffee roastery.
  • We roast 100% Arabica coffee fresh every week. Subscriptions are available.
  • If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
  • We install commercial coffee machines within the midlands area. (UK)
  • UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.

Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .

From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.

Bella Barista

Written by the company

Satisfaction Guaranteed
Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:contact@bellabarista.co.uk ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

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Replied to 7% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(9,570)

426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and excellent ongoing support of my Profitec Move

Product range is excellent and pricing competitive. Having placed my order for a Profitec Move, it was pleasing to find it was in stock and delivered within a few days … some companies state stock on their websites but then place orders with the manufacturer on the back of your order). Fast delivery and prompt follow up support with an issue with a loose portafilter handle was much appreciated. On line “how to videos” in the BB website have also been very useful. Overall, very happy with the whole buying experience and highly recommend Bella Barista!

30 April 2026
Rated 5 out of 5 stars

Great company, great machine

Smooth ordering, helpful chat to ensure I got the right machine. Knowledgeable and supportive through the process. Delivery was swift and smooth. Machine is awesome and videos/content on the channel make set up and learning the machine easy.

25 April 2026
Rated 5 out of 5 stars

nervous but reassured

I was nervous about a big spend but the emails were efficiently answered and the bank transfer prices was undertaken without problem. Happy customer.

24 April 2026
Rated 5 out of 5 stars

Excellent service all the way through

Excellent service all the way through. Great communication, good prices and friendly helpful staff. I collected my machine from the showroom and was welcomed with coffee and given a great tutorial of my machine. Thanks. Very much recommended.

24 April 2026
Rated 5 out of 5 stars

ECM coffee machine purchase with professional service.

I purchased an ECM coffee machine from Bella Barista via bella-barista.co.uk. Before buying, I contacted their customer service by email. We exchanged several messages, and they were incredibly helpful and informative. Every question I had was answered clearly, and they guided me in making my decision. I paid via bank transfer, which was processed quickly, and the next day they dispatched the machine. I received it the following day, and it arrived via courier, perfectly packaged and undamaged. The delivery process was fully trackable, so I can only say positive things about them.

24 April 2026

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