Bella Barista - For Coffee Lovers Reviews 

9,570
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and variety of products, from coffee beans roasted fresh to durable machines that last for years. Many highlight the fast and well-packaged delivery service, often arriving the next day. People frequently commend the friendly, knowledgeable, and helpful staff who provide expert advice and excellent customer service, making the overall experience seamless and pleasant. However, some customers also noted occasional delays in delivery or repair services, with some mentioning a lack of communication regarding updates. A few other people also felt that items returned after repair sometimes had issues, such as missing parts, loose components, or being dirty upon return.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Service

Users describe positive interactions with service, highlighting efficient, prompt, and courteous experiences... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent flavor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang and spoke with Marco after viewing a review he had done on a machine which I had not seen before. He explained the pros and cons of the machines that I had already considered and gave me a few... See more

Rated 5 out of 5 stars

Long time customer. Bought a lever machine and grinder ten years ago (still going strong), and have been subscribing for coffee for the last few years. Recently ordered new burrs for my grinder - in s... See more

Rated 5 out of 5 stars

I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container... See more

Rated 5 out of 5 stars

OK I'll be honest and frank.. when dealing with an online company I expect them to be efficient, prompt, courteous and good for their word. Given that, it all to often transpires that their measur... See more



Company details

  1. #9 of 37 best companies in Coffee machine supplier
  2. #21 of 62 best companies in Coffee Roasters
  3. #17 of 54 best companies in Coffee store
  4. #15 of 51 best companies in Coffee wholesaler

About Bella Barista - For Coffee Lovers

Written by the company

  • Simply put...we're passionate about coffee.
  • We sell the best coffee machines for the home and for commercial use.
  • Have you tried our coffee? We have our very own coffee roastery.
  • We roast 100% Arabica coffee fresh every week. Subscriptions are available.
  • If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
  • We install commercial coffee machines within the midlands area. (UK)
  • UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.

Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .

From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.

Bella Barista

Written by the company

Satisfaction Guaranteed
Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:contact@bellabarista.co.uk ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

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Replied to 7% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(9,570)

426 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a df54 grinder

Bought a df54 grinder. Fast delivery to top it off they also sent a bag of qc fail coffee beans to season the burrs of the grinder so I didn’t have to waste good coffee. Great service and will be buying from them again.

20 April 2026
Rated 5 out of 5 stars

Great work!

I bought my Lelit Elizabeth a couple of years ago now with no issues whatsoever. However when the machine developed an issue the technical department were patient clear and logical with their help. However when that failed I sent the machine to them and as expected it has returned fixed and as good as new. I emailed a few times asking for updates and got quick responses. All in all BB did a great job looking after my machine.

15 April 2026
Rated 5 out of 5 stars

First class customer service

First class customer service , had a small issue with something missing from my order , flagged it and received the missing item less than 24 hrs later . Well recommended

16 April 2026
Rated 4 out of 5 stars

Good, but not as great as they were initially...

I have a Meraki coffee machine that needed a repair to Steam Wand and I asked while it was there for the Grinder to be shimmed to allow it to grind Lighter roasted beans, and was told this would be done.

I was also informed that it would take upto 15 working days from receipt for the works to be carried out. 15 days later, not including weekends and the Easter bank holidays I'd heard nothing, I had to contact BB, which was disappointing. It would be nice if they would keep customers updated, especially if they are having staffing issues, which was mentioned as the reason for the delay.

I had to confirm if the Grinder had been shimmed, they weren't aware and had to deeper dive to find the request, the job was done to me satisfaction.

I have noticed that the group tower has some lateral movement, which was not there before, disappointing.

Other than that I'd still recommend them, but they lost a star in my coffee heaven.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Love finding that my coffee has been roasted within a day or so of despatch. Something nicer about roast dates rather than use by dates. Nicely packaged delivered quickly. Now the only company I buy my coffee from

8 April 2026
Rated 5 out of 5 stars

Defiantly knowledgeable

Defiantly knowledgeable, and asked pertanant questions about experience and what was looking for.
Great customer service.would seriously recommended a visit to see the difference and quality of the products on offer.

8 April 2026

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