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Rated 1 out of 5 stars

discovered one week after ordering that the goods are being shipped from a warehouse in china. i just read uk company .co.uk website and no mention of this anywhere other than website small print und... See more

Rated 1 out of 5 stars

I ordered 12 month size knitted cardigans for my grandson. When they arrived would fit a six year old!!! Terrible quality, thin, acrylic, looks like they'e been put through a press iron! Do not buy... See more

Rated 1 out of 5 stars

This business gives the impression it is UK run hence web page bellebaby.co.uk when in fact they claim to have offices in UK but goods sent from China. I am sick to death of ordering from businesses t... See more

Rated 4 out of 5 stars

Whilst I do agree with some other reviews that you do order thinking it is a small UK company and the products are then drop shipped from China, and are slightly lower quality than you’d expect from t... See more

1.7

Bad

TrustScore 1.5 out of 5

69 reviews

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1.7

All reviews

(69)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service review

I was very impressed by the quick response to an enquiry I had which was dealt with very promptly - and politely. Would absolutely buy from them again - plus the baby clothes I ordered are beautiful.

27 October 2022
Unprompted review
Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order. Received no confirmation email and still waiting on an email to inform of shipping/ delivery! Have tried to contact them however no response as of yet. They were quick to take money from account.

15 October 2022
Unprompted review
Rated 1 out of 5 stars

The item came faulty

The item came faulty - it was missing a vital button hole. The fit was awful. Was way way too wide and when I tried contacting them regarding returns I got no reply from either the email address provided or the live chat.

22 September 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed to have ordered what…

Very disappointed to have ordered what I thought was a beautiful quality product. I waited weeks for shipping only for the package to get delivered to my sisters whom it was a gift for. The package arrived from china im cheap cellophane. It looked cheap and I felt sad I purchased from this company. I contacted them to state my dissatisfaction and they shrugged it off. I was expected it to arrive from the uk wrapped in a quality way as it looked on website. Not cheap items from china.

30 July 2022
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking. Website implies this is a British company but the products come from China but there is absolutely no mention of that. It comes in cheap packaging with Chinese on it and there is NO branding on it. It looks cheap and nasty. It also takes a long time to arrive. The pictures on the website and FB page imply quality, but this is not even close the reality. Stay clear. This is a complete scam.

2 May 2022
Unprompted review
Rated 1 out of 5 stars

This website is an absolute shambles

This website is an absolute shambles. They say 2 weeks for delivery...it’s been a whole month since I ordered and I still haven’t Received anything. My baby is due in the next few days and I had ordered an outfit as a coming home outfit. I had no idea it would be coming from China. I was under the impression that it’s a UK based company.
Save your money folks, DO NOT ORDER FROM HERE

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Love the outfits

Love the outfits... great variety and beats anything on the high street - I'll definitely be shopping here again

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Thank you!

My neices and nephews wardrobes are spilling with Belle Baby!! Will definitely be coming back for more gifts, thank you!

24 July 2022
Unprompted review
Rated 5 out of 5 stars

Absolutley loved the clothes!

Absolutley loved the clothes i got for my baby girl. High quality items that look, fit and feel great! Will def recommend to family and friends. Delivery took a little longer than usual but was well worth the wait.

22 July 2022
Unprompted review
Rated 1 out of 5 stars

AWFUL

Absolute terrible service. No communication as to delivery. Then only part of it turned up. No card with the present to say who it was from (I am in NZ and ordered online) despite me filling one in. Nothing to say on website that the items would come from China. Turned up with all Chinese writing on it. The only thing I did get was a refund for the item that was not delivered. STEER CLEAR!

26 June 2022
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!

Ordered a cardigan from this company. Selected age 1-2yrs. It’s so enormous it’s even too big for my nearly 3 year old. No mention on their website that this was coming from China, and it’s made of cheap acrylic (the label states 100% acrylic!), even though the website says it’s made of cotton.
Have emailed them twice and no response.

8 June 2022
Unprompted review
Rated 2 out of 5 stars

Ordered an item over a month ago that…

Ordered an item over a month ago and it recently arrived from China.I emailed the company and after 5 days got a generic response. The quality of the item is very low and almost see through.

They have no contact number, only an email address and a chatbot. Extremely disappointed!

30 May 2022
Unprompted review
Rated 3 out of 5 stars

Poor packaging and long wait…

Finally received my order today after over 2 weeks. Despite being happy with the item the quality could be better. Also, I’m not impressed that the toy giraffe I ordered was stuffed and crumpled up into a small postage bag to a quarter of its size. I’m just hoping it will straighten out! I wouldn’t order from this shop again, especially taking into account the other reviews on here.

20 May 2022
Unprompted review
Rated 1 out of 5 stars

Ordered from these and received…

Ordered from these and received nothing, they took the money and refuse to respond to emails or any other form of contact. The only correspondence I have received was for them was an automated message to tell me my order didn’t exist, yet I have confirmation from them confirming my order, a tracking number and they have taken the money

17 May 2022
Unprompted review
Rated 1 out of 5 stars

I have not heard from the company since…

I have not heard from the company since ordering my items. There online system is saying my order does not exist yet I have confirmation via text message and an order number. I have emailed and had no reply but the money has been taken from my account.

17 May 2022
Unprompted review

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