Belle Lily Reviews 1,408

I have ordered from this site multiple times.

However, this last time I ordered my shipment got lost in transit. I reached out asking if they could locate. They sent me new tracking details to which I still never received the items. I reached back out asking for a refund or a replacement of all my items. They had all but one item still available. They asked if I could choose another item for the same amount which I still had items in my wishlist. Chose one in its place and my shipment made it to me in less than a week. I am always very pleased with items I receive but this time Customer Service was excellent!

I ordered a dress per measurements but it was much to large. I contacted customer service and was offered 1/2 of what I paid for a refund, so I didn't have to hassle with returning the item over seas. I replied back and requested an exchange for a smaller size which they agreed to but asked to confirm measurements. I confirmed measurements and suggested a refund if they couldn't do an exchange. I offered to mail the original dress back. I was told to mail the dress back and they would issue a refund. I replied back and said on second thought if you can't do an exchange just send me my partial refund. They replied back saying they would send a smaller size and not to worry about mailing the original dress back. I was asked to write a review and told they would send the smaller dress out asap. So, I will say this has been a difficult process, but I'm giving a 5 star review because the situation has been resolved and customer service has been extremely helpful. If I don't get the replacement I will update this as I see fit.

STAY AWAY FROM THIS COMPANY!
Goods came quickly but I chose to return some for a range of issues. However, the company will not supply me with an address/return label.

Instead they first tried to explain that I should have used the size chart (I did) and that differences between the picture and the item is just a risk you have to take with online shopping. They wanted me to send my body measurements and photos of the items so they could send an exchange (not sure what I was meant to do with the originals though).

When I still demanded a refund, they suggested I keep the items (which are unsuitable and I can't use, so why would I want them?) and I take a partial refund (which wouldn't be enough for me to purchase from elsewhere!).

I have rejected this offer and am waiting to hear from them about the next step, however, from reading these reviews, I'm not hopeful I will get my money back!

Great customer service and I love the clothing.

Customer service rep was helpful with returning items was resolved quickly.

Products came fast. Customer service was good.

Delivered in less than 2 weeks!! Lovely clothing! Feels really well made not cheap! Looks exactly like they do on the website! Customer service is amazing! Will defo be using again

This company is AMAZING! I ordered the wrong size and they went above and beyond to help me out! I ended up giving the smaller one to my daughter and it fits her perfectly and the quality of the bathing suit was excellent! Great customer service! I’ll definitely be ordering from them again!

Excellent customer service and I love my new dress! Will definitely order from them again!

Ive ordered multiple times from this website and have been extremely happy with the products and their timely manner of replying when I had questing highly recommend!!

I ordered a shirt that was too small and they sent me a new one very quickly. Love the product!

I recently ordered from Bellelily & accidentally ordered the wrong size (my mistake) customer service got back to me very fast and made the exchange easy. Everything else I ordered (in the correct size) was great!

Had an issue with sizing and contacted customer service. They got back to me and have sent me a new product free of charge.

Ordering my dress was really easy and the website is very user friendly. I had a question for customer service on sizing and they replied to my email promptly with all the all of the information I needed. The dress arrived within a week of ordering and the quality of the item is really excellent for the cost. Would definitely recommend.

I bought this adorable top that is sooo comfortable and washes like a dream.. it curves at your waist which makes me feel slimmer!!! I wear it alot and I don’t wear short sleeves!!

This company is a complete scam. They advertise products that are photo enhanced. You will not get what you see

Best online store for cute clothes. Nice experience for buying beautiful clothes.

Very excited to get my order!! It did take a bit longer than anticipated, but CS assured me my order was on its way and answered my concerns promptly!

Impossible to return, SAVE YOUR MONEY DONT BUY FROM THEM!!
Not only they make a whole bunch of demands for a return but it cost more than what I bought so as result of it I will lose my money and toss their products in the garbage and isn’t good to even donate to homeless people. PayPal also won’t help. Be advised. I wish I have read some of these before placing my order.
I wish I could show the pictures of what I order versus what I got. One is on my profile.