Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag shop
  2. Bags and luggage shop
  3. Fashion accessories shop
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product. Effective. Does what it says. And it lasts. I’ve bought phone covers and wallets. Would highly recommend.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy & returning customer

I own several Bellroy products, all which are great, hold up very well and look new years after purchase. I have their backpack, wallet, and phone case.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Great products & service

Great products, reliable and attentive service - I’m a repeating customer and quite picky with my brands and I can wholeheartedly recommend bellroy.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

This company is awesome

This company is awesome! I have had to contact Bellroy customer support several times over the past several years and one every occasion, I have been impressed. They go the "extra mile" to fully support their product. Wow! Thank you, Bellroy.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Love my Bellroys

I love how thoughtful and well designed Bellroy products are! They’re so great I’ve bought multiple not just for myself but also my friends, who all appreciate how practical they are.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

10 years of Bellroy satisfaction

I have over 15+ Bellroy products that were purchased over the last 10 years. I'm a big fan of their product quality and their customer service. Anytime I've had an issue with a order whether warranty related or delivery related, Bellroy has always resolved it quickly. It's nice to know that they stand behind their products. I also like that they're constantly innovating and coming up with products in new segments, and always producing something that is highly desirable.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

I had an issue with how my wallet was wearing (the type of leather was different from what I was used too.) I contacted Bellroy and they replaced it right away. There was nothing wrong with the product and they stood behind it. Amazing products. I've owned 10 plus items. Wallets and bags. I have bought many over the years as gifts for my brother. Will continue to do business with them as long as their around. Thanks Bellroy!!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Bellroy products are amazing

Bellroy products are amazing. I am using more than 4 of their different products. They are very durable and build quality is very good. Their customer service is very helpful as well. I am happy with my purchases.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, very well designed. The quality is top-notch, and so is the customer service. Bellroy is my go-to for bags and accessories.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Bellroy makes high quality gear for every budget

Bellroy makes high quality gear made for the frequent traveler. I have taken their products around the world and they are durable as they are functional. When I have had any issue, they respond quickly and to my satisfaction. I purchased transit backpack which I took to Europe. A small defect occurred in a buckle and Bellroy was on it and helped me with a replacement as soon as I asked.

13 October 2025
Unprompted review
Rated 4 out of 5 stars

I like Bellroy's product design

I like Bellroy's product design. The craftsmanship of the products is also excellent. However, a couple of things I find disappointing are that the colors of the product photos on the website are excessively distorted compared to the actual product's color. The colors on the website are shown to be excessively brighter and more vibrant than the real product's colors, leading to considerable disappointment when receiving the actual product. While this might have a greater marketing effect, I believe it damages the product brand's loyalty, and there is a loss if it actually leads to product returns (I have actually returned products a few times myself). Secondly, the durability of their fabric bags is too weak. While a bag serves as a fashion item itself, I believe that its primary focus should be on the functionality of holding items. I'm concerned about whether a consumer who has experienced the fabric of a bag purchased for travel tearing or getting a hole can truly have confidence in the product.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Really nice bags and a smooth shopping…

Really nice bags and a smooth shopping experience

I've bought more than 10 bags and phone cases from Bellroy over the years and I love them, and the people I've given a couple to as gifts love them too. Well engineered and made with all the things you need and none you don't. LOVE the burnt orange colour too - so much nicer than boring black. I also love my pop-out pockets in the one I use for shopping - more than once I've had shop assistants say 'wow! what a great idea! what sort of bag is that?" when I'm putting purchases into them, so then of course they get the full demo of all its natty features. The only challenging bit is deciding which of the many styles and sizes is right for me. Hence my collection keeps growing, because they're always just right for something.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Quality and design

I first bought a shoulder bag and then wallets for myself and others as gifts because I am impressed by the quality, design and a fact that they are an Australian company. Free shipping within Australia is a bonus.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great products

I’ve ordered several products from Bellroy and all are exceptional, shipping and deliver have always been timely as well.

10 September 2025
Unprompted review

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