Bellroy Reviews 1,965

I bought the Bellroy Hide & Seek as an anniversary gift, based on the “useful design” and the advertised capacity (5–12+ cards). In real use (cards + cash within that range), the wallet would not close properly.

Support was frustrating and inconsistent: after days of back-and-forth, the guidance changed and I was told this is “normal” and requires a break-in / customer “processing” to become usable. If a product may not close at the stated capacity until after a break-in period, that should be clearly disclosed on the product page—not explained after the fact.

They eventually issued a refund “as goodwill” (without acknowledging a fault). Refund aside, the time wasted and the mismatch between marketing and real-world usability made this a terrible experience. I won’t be recommending Bellroy.

I recently ordered a Bellroy wallet as a Christmas gift for my husband and realised afterwards that I’d selected the wrong style during the Black Friday sale. I contacted customer support expecting it to be a straightforward “return and reorder” situation, but the help I received went far beyond that.

Anne from the Bellroy team was incredibly prompt, clear and kind throughout the process. She arranged a prepaid return label, walked me through the steps and (most importantly) honoured the Black Friday discount on my replacement order once I returned the original item. Everything was handled efficiently, transparently and with great communication at each stage.

Mistakes happen, but it’s how a company deals with them that really matters. Bellroy made the whole experience completely stress-free and I wouldn’t hesitate to order from them again. Excellent products backed by genuinely excellent customer service.

We’ve fully embraced the Bellroy ecosystem—from the Weekender Plus and Transit Backpack Plus 38L to the Tokyo Tote, Hide & Seek Wallet, Tech Kit, and Toiletry Kit Plus. With the latest additions of the Lite Duo Pouch, Lite Packing Caddy 10L, and Lite Packing Cube 12L, our Bellroy lineup is now fully optimized and travel-ready.

Collectively, this setup gives us a modular, well-governed carry system that scales effortlessly from short getaways to extended journeys—ensuring we’re prepared, organized, and ready for any adventure ahead.

I have around 10+ Bellroy products, bought over time, and can’t speak highly enough about the quality of their products and amazing designs. Their customer service is great and helpful too. I highly recommend the brand and I hope they keep up their quality in products and service.

Product quality is fantastic has made two purchases and no issues and look great. HOWEVER i just bought a Xmas gift and it was too small so bought a larger bag and have requested a RETURN AUTHORIZATION 3 times and NO RESPONSE. So disappointing. No telephone number to call and No chat line. I can’t recommend this brand to anyone if the customer support is so bad.

I really like Bellroy products but their delivery partner Evri is awful. Please use a delivery service that actually delivers parcels.

As a customer ordering from Thailand, I found the website very easy to use, with clear product specifications and details. The only thing missing is a physical store or after-sales service in Thailand. I hope Bellroy expands into the SEA region in the near future. As for the products themselves, they have been excellent in use. I purchased both a Sling and a Wallet, and they have worked perfectly.

Bellroy makes stylish, high quality carry gear, and ships promptly. I've bought over a dozen carry items from them over the years.

I bought a Bellroy Hide & Seek wallet a couple of years ok. I only have one wallet and so use it every. It's great quality and has held up very well. However, I just had to leave a review as a word of caught - the wallet has a metal owl on it, and I often reach into my pocket and the metal owl goes right under my finger nail. I did it the other day and once again it was painful and caused my finger to bleed. It actually makes me wary of putting my hand in my pocket, and if I could I would remove this dangerous feature.

I'd like to express my gratitude to Bellroy customer service and especially to Alberto for the prompt and efficient assistance provided to me, a regular Bellroy customer.
Regarding a purchase from the Bellroy online store: an INNOVERA™ case for the iPhone 17 Pro Max, in the "Toffee" color. Bellroy customer service promptly replaced the case (due to a minor defect) and refunded the VAT, as Norway Post had illegally charged me VAT upon receipt.
I recommend purchasing all items from the Bellroy online store (I've purchased various items from Bellroy about 15 times). Yes, the products are expensive, but the quality and customer service are excellent.

A+ shopping experience - great user interface and checkout processes. Very easy and the products are great. On my third bellroy Case for my last 3 phones!

Always great and friendly customer service - products are great.

I'm a fan of Bellroy products.
I've been using multiple bellroy products for a while now. Backpacks, pouches, luggage, phone cases, etc. Not every product is perfect, it could be me just being nitpicky, but their products are great most of the time.
I also have experienced great customer support from bellroy too.
For example, last September, I emailed the Bellroy team asking for compatibility of their one pouch before the purchase, and they checked and confirmed the compatibility, they even offered to send me photos and details before I purchased the product and I thought that was very thoughtful.

Production is awesome

Their products are excelently made, and thoughtfully designed, there's no doubt about that. And while they're expensive, some people would argue they're well-worth their price; I would disagree with these people.

I recognize the craftmanship of the products and the dignified service, but there's something lacking in them... convenience. It is true that these wallets and pouches and folios and backpacks and crossbody bags and backpacks (I have tried a variety of all those) are beautifully made with genuine materials like leather and ingenious design like the passport folios, but all of these bells and whistles never end up summing into a sense of convenience. I have found the products to have some design choices that really kill the purpose.

Like the pouches having zippered openings that are too small and make reaching for something a game of hooking a thing, with a lonely finger, to hopefully pull it out before the smallness threatens with making it loose again. Or the backpacks having interior water bottle side slip pockets that barely fit a 700 ml/24 fl oz metal bottle that isn'tt any bigger than 8 cm in diameter. Or wallets that get bulky quickly and are already struggling by the 13th card you try to slip in, despite claiming they started as a company to make wallets that did the opposite.

Expect tight spaces, less functionality, and more looks and fashion.

Product Quality, Design, Durability and after sell service

Got my order timely and as per expectation. Support quickly answered questions I raised. I would purchase from Bellroy again with hesitation.

This is a real 5* company. I had an issue with my product and their customer service team was responsive and helpful. Thank you to Elena and Ramiro who helped me.

Very responsive and excellent, thoughtful carry products.