The flat is located in Montmartre in what can best be described as the fabric district - including a five-story fabric store at the corner of Pierre Picard. Just a short walk to Sacre Coeur, we found... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Physical layout was great with 4 bedrooms! Need to buy own paper towel, toilet paper, washer detergent. Check in system required you to get a key from a second location - which was a bit of a nuisan... See more
Company replied
We were a family of seven including children. Sleeping arrangements were good. Kitchen well equipped. Neighborhood is quiet and enjoyable to walk. Had a few toys available which was appreciated by... See more
Company replied
The apartment is great and great location and the owners are very friendly. Car parking can be directly outside the apartment but I wouldn't recommend using it as it is under a tree and your car wil... See more
Company replied
4.2
Great
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The apartment is nice and accurately…
The apartment is nice and accurately represented online. It is clean and offers the necessities. There is no elevator but the apartment is only one flight up. Rue Tiquetonne is a cute little street. It is near lots of shops bars and restaurants. The only downside is there is a bar called “NeXT” close by that is open til 5am five nights a week. Several times we were woken up in the middle of the night by young people making noise as they came and went from that bar. Bring earplugs!
8 May 2026
Reply from Belvilla
Hi,
It's wonderful to hear that the apartment met your expectations and that you enjoyed the charming location of Rue Tiquetonne with its vibrant shops, bars, and restaurants. We appreciate your feedback about the noise from the nearby bar and understand how that could affect your rest. Thank you for sharing your experience so thoroughly, as it helps future guests prepare accordingly and allows us to continue improving our service.
~Adam
The apartment was nice and newly…
The apartment was nice and newly remodeled. Great location and love the food store right next door. With 60 winding steps to the back apartment 3rd floor, someone with mobility issues may want to reconsider. It was great overall.
6 May 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the newly remodeled apartment and the great location with the food store right next door. We appreciate your feedback about the stairs as it can help other guests with mobility considerations make the best choice. Thank you for sharing your positive impressions with us.
~Adam
Physical layout was great with 4…
Physical layout was great with 4 bedrooms! Need to buy own paper towel, toilet paper, washer detergent. Check in system required you to get a key from a second location - which was a bit of a nuisance. Should be streamlined.
Tks
9 May 2026
Reply from Belvilla
Hi,
Thank you for sharing your feedback. We’re glad to hear that you appreciated the physical layout and the four bedrooms. We also appreciate your feedback regarding the household supplies and the check-in process. Your suggestions about streamlining the key collection process have been noted and will be shared with the relevant team for review.
Thank you once again for your valuable feedback and we hope to welcome you again in the future.
~Clara
Great place to visit Paris
The flat was clean, with all the needed amenities, well located, and the communication has been great, Maryline has been really fantastic!
8 May 2026
Reply from Belvilla
Hi,
We are delighted to hear that you were satisfied with the cleanliness, amenities, and location of the flat, and that the communication went smoothly. We will gladly pass on your praise to Maryline, who will surely appreciate it. Thank you for sharing your positive experience with us.
~Sam
Overall a very good experience
Overall a very good experience! It was a fit for my needs, but here are some things to help determine if it is the right fit for your needs.
Pros:
- VERY secure! 2 coded doors before you even get to the apartment door to get the key (lock box)
- Central location - 18 min walk to Notre Dame & the Louvre
- Nice size - true king size bed & functional kitchen
- No smoking in the courtyard
- 2 welcome waters
- Shower & sink gets VERY hot (nice, but be careful)
Cons:
- You can hear the rumble of the metro under you, so if you are sensitive to that, it might not be the best fit for you.
- Closet is not functional - it is used to store the cleaning supplies for the unit instead of providing a space to hang any clothes you brought
- No top sheet on the bed - only having a duvet makes it difficult to regulate temperature while sleeping
- No hand soap - had to use the dish soap to wash my hands (and yes, as others have mentioned bring your own shampoo and shower soap, so I was prepared for that)
- Communication with the host was very slow or never answered before arrival - I asked about dropping my bags early while cleaning was being completed and never heard back so I used a 3rd party bag drop in the area
- Had to figure some things out for myself = having to push buttons to exit and for exterior lights to come on
4 May 2026
Reply from Belvilla
Hi,
Thank you for taking the time to share such a detailed review of your stay. We’re very pleased to hear that overall you had a very good experience and appreciated the secure access, central location, spacious layout, and thoughtful touches such as the welcome waters.
We also appreciate your constructive feedback regarding the metro noise, storage space, bedding preferences, and communication before arrival. Feedback like yours are very valuable, as they help us identify areas where we can improve the guest experience. We understand how clearer communication and a few additional amenities could have made your stay even more comfortable.
Thank you again for your balanced and helpful review. We’re glad the apartment suited your needs overall, and we hope to have the opportunity to welcome you again in the future!
~Emma
Reply from Belvilla
Hi,
Thank you for your lovely review! We’re delighted to hear you enjoyed the great place, the well-equipped kitchen, and a comfortable stay overall. We appreciate your feedback and hope to welcome you back again in the future!
~Alma
Reply from Belvilla
Hi,
Thank you for your kind review! We’re delighted to hear you enjoyed the beautiful, new, and clean apartment. We really appreciate your feedback and hope to welcome you back again in the future!
~Laura
The location is great
The location is great! The room itself is spacious but the bed needs replaced and the water heater is small (quick showers). There is also no Air Conditioning which is tough as it gets warmer.
30 April 2026
Reply from Belvilla
Hi,
We are very pleased to hear that you enjoyed the location and the spaciousness of the room. Thank you also for your feedback regarding the bed, water heater, and air conditioning. We greatly appreciate your comments as they help us continuously improve the stay for our guests.
~Eva
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the beautiful views, modern apartment, and great service. Your positive feedback motivates us to continue doing our best to create unforgettable holiday experiences. Thank you for sharing your experience with us.
~Mark
The property management were great
18 April 2026
Reply from Belvilla
Hi,
We are delighted to hear that the property management made your stay so pleasant. We place great importance on ensuring our guests have a thoroughly positive experience and feel well cared for. Thank you for sharing your experience with us!
~Adam
Very nice and pretty large apartment…
Very nice and pretty large apartment with comfortable bed and modern bathroom / shower. Well-equipped kitchen with fridge, microwave, small stove and both a hot pot and espresso maker with pods. On a quiet courtyard so no street noise. Location is close to the metro, but if you’re a tourist it’s a long walk to the areas you want to explore. There are some good cafes very close by.
3 May 2026
Reply from Belvilla
Hi,
Thank you for sharing such a detailed and positive review of the apartment. It's wonderful to hear that you found the bed comfortable and the bathroom modern, as well as the kitchen well-equipped with all the essentials including the espresso maker. The quiet courtyard setting sounds like a perfect retreat from city noise, and it's great that the location offers convenient access to the metro and nearby cafes. Your insights about the walking distance for tourists are very helpful for future guests. We appreciate you taking the time to highlight these aspects and hope you have many more enjoyable stays.
~Mark
Toilet
Things were good. Toilet had problems. Took a day to fix. Repairman was willing to come out on Sattuday. Things weren't that bad so came on Sunday and fixed it.
3 May 2026
Reply from Belvilla
Hi,
Thank you for sharing your experience with us. We are glad to hear that the repair service responded promptly and flexibly to resolve the issue. We appreciate your understanding and patience and hope the rest of your stay was enjoyable.
~Adam
Excellent location, modern and clean appartment
Excellent location and modern apartment. The staircase is somewhat scary but once you passed it, you’ll love everything else.
I would recommend that they install light blocking in the bedroom and dont believe the appartement has air conditioning (although we didn’t need it in May)
1 May 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the excellent location and modern apartment. Thank you also for your helpful suggestions regarding the bedroom light blocking and air conditioning. We truly appreciate your feedback and hope to welcome you again soon.
~Eva
Accommodation was perfect for us
Accommodation was perfect for us. Easy to find (on a bus route).
Clean, tidy and very spacious.
1 May 2026
Reply from Belvilla
Hallo,
vielen Dank für Ihr Feedback! Wir freuen uns sehr zu hören, dass die Unterkunft perfekt auf Ihre Bedürfnisse zugeschnitten und leicht zu finden war – insbesondere dank der praktischen Anbindung an die Buslinie.
Es ist schön zu wissen, dass Sie die Unterkunft als sauber, ordentlich und geräumig empfunden haben. Wir wissen es sehr zu schätzen, dass Sie Ihre Erfahrungen mit uns geteilt haben, und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
~Clara
Our group of six stayed in Unit G20
Our group of six stayed in Unit G20, a three-bedroom unit on the G floor. The unit was clean and bright, the beds were comfortable, the central air conditioning worked perfectly, the kitchen was fully equipped, and the outdoor BBQ grill was brand new. The check-in instructions were clear and easy to understand; following the steps led us to the parking lot, and there was an elevator to our floor. Our three-day stay was almost perfect, except for the difficulty in contacting management and the owner. From the first day, we reported some minor issues via phone and app, such as: a balcony door that couldn't be opened with a key, stubborn stains on the toilet seat, and the refrigerator not working due to a power point problem. We received no response by the time we left. Fortunately, these were minor issues; power outages and leaks would have been much more troublesome. We hope the management will take these issues seriously.
2 May 2026
Reply from Belvilla
Hi,
Thank you for your detailed feedback and for sharing your experience with us.
We’re glad to hear that you enjoyed the unit, its amenities, and found the check-in process smooth and convenient. It’s great to know your stay was comfortable overall.
At the same time, we apologize for the lack of response regarding the issues you reported during your stay. This is certainly not the level of service we aim to provide. Your concerns have been noted, and we will ensure they are shared with the relevant team for improvement.
We appreciate your feedback and hope to have the opportunity to provide you with an even better experience in the future.
~Emma
This Villa experience has been…
This Villa experience has been excellent from the start to the finish.
5 May 2026
Reply from Belvilla
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that your villa experience was excellent from start to finish.
It’s great to know everything met your expectations, and we truly appreciate you taking the time to share this. We hope to welcome you again in the future.
~Lene
Ok, it s fine
2 May 2026
Reply from Belvilla
Hi,
Thank you for your feedback!
We’re glad to hear everything was fine during your stay. We appreciate you taking the time to share your experience and hope to welcome you back again in the future!
~Alma
Nice Host
Very good, many Activitys in the area. The pigs und other animals in the Back are fun
2 May 2026
Reply from Belvilla
Hi,
Thank you for your lovely review!
We’re glad to hear you enjoyed the many activities in the area and had a fun time observing the pigs and other animals in the back. They are definitely a favorite among our guests!
We appreciate you taking the time to share your experience and hope to welcome you back again soon for another enjoyable stay.
~Alma
HIDDEN FEES & DISASTROUS CUSTOMER SERVICE – AVOID AT ALL COSTS!
My recent stay was ruined by Belvilla's total lack of transparency and unprofessionalism.
Not only were we hit with unannounced charges for trash (€12) and forced to pay for Wifi (€20) that presented as optional, but the communication between Belvilla and the homeowner is a complete mess. The listing was misleading, and the documents provided were inconsistent.
A ghost customer service:
Trying to reach them is a nightmare. The French-speaking customer service is completely unreachable by phone. After countless attempts and a lot of wasted time, I was forced to settle for English-speaking agents, which is unacceptable for a company operating in French-speaking markets.
Their "compensation" is an insult:
After acknowledging the issues, they refuse a monetary refund. Instead, they keep pushing a 10% discount voucher for a future booking. This is a trap. Why would I spend more money with a company that has already failed me and is impossible to reach when problems arise?
They are using automated scripts to wear me down instead of taking responsibility for their errors. This is not a 'gesture of goodwill'; it is a marketing tactic to mask their incompetence.
Warning to all travelers: Do not trust their listings. If you have an issue, you will be left alone, unable to speak to anyone in your language, and they will refuse to give your money back.
I am now escalating this to the European Consumer Centre (ECC).
Booking Ref: Belvilla ref 1F YN XY B8
17 April 2026
Unprompted review
Reply from Belvilla
Hi,
We’re sorry to hear about your experience during your stay and understand how disappointing this must have been for you.
As checked, our team has already connected with you for assistance, addressed your concerns via email, and offered compensation. We kindly ask you to review the email correspondence and let us know if you have any further questions.
We regret the inconvenience caused and appreciate your patience while we worked on your case.
~Emma
TOPSTAY AND TOPLOCATION WITH GREAT SERVICE
We made the reservation for our son and two of his friends and they were over the moon. Their stay was perfect and the accomodation had everything they could have wished for. They even had a BBQ 2 times and the pool was excellent.
The communication with the landlady Isabelle was absolutely to the point and she responded always very quick. I can only recommend this for everyone. Don't hesitate, book it now!
29 April 2026
Reply from Belvilla
Hi,
Thank you for your wonderful feedback!
We’re delighted to hear that your son and his friends had such a fantastic stay and that the accommodation had everything they needed for a perfect holiday. It’s great to know they enjoyed the BBQs, the pool, and the overall experience.
We’re also very pleased to hear your kind words about Isabelle and her prompt and helpful communication.
Thank you for your recommendation—we appreciate it, and we hope to welcome you or your family again in the future!
~Alma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.