Bennett Jones Reviews 

1,968
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and understanding, providing exceptional support and care throughout their process. Many people found the service to be fantastic, explaining everything clearly and making the process straightforward, which helped lift a significant weight off their shoulders and improve their financial situation. However, some customers also noted significant issues with customer service and communication, describing it as non-existent or abysmal after the initial setup. People reported long response times, often waiting weeks for replies to emails or calls, and having to constantly chase for updates or important documents. Additionally, a few people experienced problems with payment processing, including delays in creditors being paid or incorrect figures being provided.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as supportive, understanding, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to poor... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and relief, stating the... See more

Payment

Customers had ambiguous experiences with payment, with some reporting significant issues after making final... See more

Response time

Reviewers consistently express dissatisfaction with response times, frequently reporting unacknowledged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot praise this company highly…

I cannot praise this company highly enough. Despite being in an awful situation they are kind, non judgmental and explain everything. I had an issue with one lender freezing money in my previous account which I presumed I would never see again. Ralf sorted this issue in 15 minutes. Everyone I have dealt with there plus the team at the debt people have been incredible. 5 stars is not enough

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Can’t fault the team at Bennet Jones

Can’t fault the team at Bennet Jones, they have all be so helpful, made the whole debt management solution application stress free and simple. They took the making sure I understand everything. Even when I got overwhelmed and wasn’t my best self during one of the calls the lady I spoke to didn’t let it phase her and treated me as though it never happened. Everything was handled with professionalism from start to finish. Would definitely recommend. Thanks

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Amazing!!! I was at a point where I could see no way out and was drowning, they have been so good and helpful and did all the work and I never felt judged once, I feel as though a weight has been lifted of my shoulders and there is light at the end of a very dark tunnel, everyone I have spoke to has been so kind and helpful Thankyou

22 December 2023
Unprompted review
Rated 5 out of 5 stars

So helpful when I needed them most

I'm actually speechless over how easy these guys have resolved my issues in a matter of a couple of short weeks! I was so anxious to talk to anyone and convinced I was being swallowed up by a big black hole of debt yet these guys have reassured me through every call and text, talking me through the process in basic language without all the confusing terminology and approached my creditors on my behalf, resolving everything! I feel I can now sleep at night without worrying myself sick. Thank you soooo much, you've been amazing!

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I can not believe how this company have solved my biggest problem in a few days. I have been wrongly advised by another company and was directed to a complete wrong direction. Imran, lain and Andrew has been amazing and i can not thank this company enough. My whole experience has been a complete satisfaction and i would recommend this company without a doubt. Thank you for all your help.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great company

B&J where great from start to finish they really helped me and put my mind at ease , it was a quick process and they helped my financial situation, I would recommend them to anyone struggling
⭐️⭐️⭐️⭐️⭐️

4 December 2023
Unprompted review
Rated 5 out of 5 stars

So friendly

So friendly, giving as much time as needed to go through everything. No judgement when discussing your debt and any problems delt with quickly. I would recommend the five star service given.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE

The customer service is at the highest you could ever receive the process is so easy and they help you with any problems you have afterwards your mind and health over your finances are gone

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Smooth Process

The whole process has been such smooth sailing from start to finish. Initially contact was made with Claire and she was amazing. So pleased I decided to take this route.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

They helped me sort everything from…

They helped me sort everything from start of the application until the decision.
All staff that helped me were understanding and seemed genuinely caring.
Thank you Richard for the help you gave. Also thank you to the rest of the staff that helped me. I would recommend them to anyone I know that needs help.

30 November 2023
Unprompted review

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