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Bennett Jones Reviews 

1,968
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, providing exceptional support and care. Many found the service outstanding, as the company effectively explained processes, alleviated stress, and helped them manage debt, often describing it as a weight lifted. People appreciated the clear communication and non-judgmental approach. Conversely, a small portion of people felt that customer service and response times were poor after initial contact, citing ignored emails and long waits for replies. Some also experienced issues with payment processing, including delays in paying creditors or unexpected increases in monthly payments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting poor communication,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Consumers find payment experiences to be ambiguous, with many expressing frustration over delayed settlements... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long delays in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been fantastic throughout and have helped lift a massive weight of my shoulders. Kept me up to date throughout the process. Would completely recommend to anyone who like myself was... See more

Company replied

Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,968)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

From start to finish I was treated with…

From start to finish I was treated with respect and felt there was no judgement at all. What was a stressful time was made much easier, I was updated every step of the way. Professional, friendly and understanding. I would 100% recommend Bennett Jones.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Felt like I was drowning

For a long time I felt like I was drowning when paying my bills and it was such a difficult situation to be in. Finally I feel like I can breath and sleep again. Having one payment has made things so much easier. I can't thank you enough for what you have done and I wish that I had made contact some back. Your company has taken away so much stress. Thank you so much😊

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! IVA completed in under 2 weeks , extremely helpful and provided me with everything I needed to know from start to finish!
I cannot wait to be debt free

26 January 2024
Unprompted review
Rated 5 out of 5 stars

So helpful with my IVA

So helpful with my IVA. No judgments and very understanding about my financial situation and arranged manageable payments.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, highly recommended

I would highly recommend Bennett jones to anyone with debt problems, all of their advisors are very knowledgeable about debt issues, They have time to go through each process with care and understanding. One of the best companies I have had pleasure to be associated with.

Thank you

27 December 2023
Unprompted review
Rated 5 out of 5 stars

IVA Approved!

I never knew there was anything called an IVA, just scrolling on Instagram stories popped up about clearing off all your debt so I was intrigued. Not going to lie I thought it was too good to be true but they helped me to reduce my monthly payments to £100 and everything was explained clearly, step by step. Now I’m on my way to clearing off my debt. It’s a big relief.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Bennett Jones

Brilliant from start to finish! Helped me through every stage and there was always a solution to any problems that occurred during the set up of the IVA! Would recommend this company to anyone who is in financially difficulty

28 December 2023
Unprompted review

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