Ben Smith Appliance Specialist Reviews 

658
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that engineers arrive promptly, communicate clearly before visiting, and resolve various appliance issues efficiently. People consistently praise the friendly and professional staff for providing helpful expert advice and consistently maintaining clean workspaces. Though some customers noted that older appliances could not be repaired due to missing parts or experienced repeat issues later, most still appreciate the trustworthy service. Consumers deeply value the reliable appointment scheduling, fair pricing structures, and rapid response times when handling urgent household equipment emergencies. Reviewers regularly emphasize that they would gladly recommend these dependable repair solutions to friends and family members.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick repairs and friendly staff who arrive... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, knowledgeable, and... See more

Product

Consumers appreciate the fair prices, mint condition appliances, and quick delivery of replacements. However,... See more

Delivery service

People report positive experiences with delivery service, noting that engineers arrive promptly within booked... See more

User experience

Customers consistently note positive experiences with user experience, highlighting mint condition appliances... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nightmare! Why does a fridge breakdown during a heatwave? Anyway found Ben online and rang him. Brilliant service on call out. Came same day. Unfortunately fridge/freezer not repairable. That’s when... See more

Rated 5 out of 5 stars

Arrived promptly. Fixed problem with cooker and gave sensible advice on future of my ancient Range master. Haven't had to call him out for 6 years, whereas previous guy would fix cooker but it broke... See more

Rated 5 out of 5 stars

Friendly, helpful engineer who explained exactly what the problem was and gave good advice. Have used them before and will use again. Reasonable pricing and turn up on time with a text to say they're... See more

Rated 5 out of 5 stars

Oven decided to work properly when the engineer first came. He gave me advice on something else I was having problems with. Had to call back when oven went faulty again, the day before the buyers wer... See more


Company details

  1. Kitchen supply shop

Written by the company

We are Hastings & Battle's first choice for purchasing New, Used & Reconditioned domestic appliances. We also offer a full home call out service to repair your own appliances on site. We purchase good quality working used appliances. We are gas safe registered to install all our appliances check us out at www.bensmithappliancespecialist.co.uk or https://www.facebook.com/pg/bensmithdomesticappliancespecialist/reviews/?ref=page_internal


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(658)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service……

Excellent service from booking the appointment through to the visit and service of the machine

5 March 2026
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Glad you were happy with our service and thank you for your kind feedback - we really appreciate it and it helps us to know we are doing the best we can for our customers.

Rated 5 out of 5 stars

Highly professional

Highly professional, very good value, friendly, the fault with our dishwasher was diagnosed very rapidly and the necessary repair done quickly.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Ben Smith

Ben Smith is very knowledgeable and friendly. Goes out of his way to solve the problem. As I required a new fridge/freezer he gave me an excellent deal and made sure it was delivered the next day. Would highly recommend him.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Kept informed about arrival time. Thorough inspection of dishwasher. Identified problem quickly. Gave good advice

26 February 2026
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you for your feedback, we really appreciate it. Glad you were happy with our service.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, from Matt in the office, through to the engineers and installers whose names I should have noted! Everyone clearly takes pride in doing a great job with a smile. I've used Ben's company for years now, and the experience has never been less than amazing. I can't recommend them highly enough.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient.
Friendly service from first contacting the office through to v kind , considerate and helpful fitters

Thank you all.
The cooker looks immaculate.

9 January 2026
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Glad you are pleased with your cooker and service - always happy to help. Thanks for using us.

Rated 5 out of 5 stars

Great service

Efficient and reliable service, very knowledgeable, and good advice given. I have used Ben Smith on a number of occasions for oven repair and installation, and washing machine repair.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Ben and his team are so professional…

Ben and his team are so professional and always try and fit us in. They have always managed to fix the appliance (washing machine, cooker etc) and I trust them completely. They never overcharge, always turn up and get the job done.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Broken down washing machine

I hadn't used Ben Smith Appliances before but my washing was stuck in my washing machine.
I took a chance and have to say they were very efficient. I needed a new door lock. This was ordered and then fitted.
All fine. I would certainly use them again no hesitation and good to find somebody local.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and efficient service.

Very friendly and efficient service.
Extremely knowledgeable and the problem with our washing machine was resolved in quick time.
We were also impressed that they kept us updated with the time and arrival of the engineer.

30 October 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you very much for your feedback - we really appreciate it and it helps us to know we are doing the best we can for our customers.

Rated 4 out of 5 stars

Efficient and polite

It was easy to track arrival of the engineer who was courteous and completed the service quickly and efficiently. The issue with the washing machine was sorted, which is good and it spins well again now. Affordable price.

30 October 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Happy to help - thank you for your feedback.

Rated 5 out of 5 stars

Appliance repair and renewal

Excellent service from repair, to purchase, delivery and installation of new appliance. Friendly, reliable, and local team.

24 October 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Glad you were happy with our service - thank you for taking the time to provide feedback.

Rated 5 out of 5 stars

Amazing service

Amazing service, worked around my schedule to get an engineer round, even offered one next day! Reasonable priced call put and was able to fix machine on the first visit as engineer had part in the van. Would definitely recommend. Much cheaper than a new machine!

2 October 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Really happy to help and thanks for such great feedback and recommending us.

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