We went there this morning and ordered breakfast. When food arrived I had scrambled eggs in the middle plate and half toasts around the plate. Awful as the scrambled eggs were cooking microwave 🤢 an... See more
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See what reviewers are saying
I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... See more
Ordered a patio set online leaving specific delivery instructions. Goods arrived on the specified date, really well packed and in excellent condition. No problems at any stage.
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... See more
Company details
Written by the company
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contact info
Warrington Road, WA3 5NT, Glazebury, United Kingdom
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3.6
Average
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOT HAPPY
Not very happy the ornament I ordered was smashed - it was in the sale so I couldn’t be bothered sending it back - but not what I would expect from Bents
28 December 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We are so disappointed to read that your ornament did not arrive in perfect condition; I understand our Online Store have been in touch and if you would please email me an image (m.bent@bents.co.uk) we will investigate further; we appreciate it was a purchase made in our One and Only Sale, however we would still like to assist.
Thank you for bringing this to our attention and we look forward to hearing from you.
Kind regards
M Bent
My favourite garden centre
Beautiful Christmas decorations, amazing customer service, and fabulous food. Lovely afternoon spent with friends.
26 December 2023
Reply from Bents Garden and Home
Thank you for letting us know about the lovely afternoon you had with friends recently.
We are so pleased you received a high standard of customer service and we hope to see you again very soon.
Kind regards
M Bent
Easy to order and quickly delivered
26 December 2023
Online ordering was so easy
Online ordering was so easy, delivery was excellent & the product is stunning. Love Bents, visiting the centre is an experience from the restaurants to the shops etc. love it!!
26 December 2023
Reply from Bents Garden and Home
Thank you for taking the time to let us know about the high standard of service you received from our Online Store; it’s also lovely to read you enjoy visiting and dining in our Restaurant.
Hope to see you soon.
Kind regards
M Bent
It’s the shop
26 December 2023
Out of eleven items ordered and paid…
Out of eleven items ordered and paid for in the sale only two items were delivered. The rest of my order was unavailable and received a refund. Bit of a waste of time going online two days before the in store sale started.
However the two items I did receive was great value for money.
26 December 2023
Visited whilst the sale was on
Visited whilst the sale was on. Everything was well organised and clearly priced, a genuine sale 50% off all Xmas decorations, tills well manned.
31 December 2023
Reply from Bents Garden and Home
Thank you for your feedback.
We are so pleased that you enjoyed your visit to our One and Only Sale and we hope to see you again very soon.
Kind regards
M Bent
Order status changed to refunded
Order status changed to refunded. No explanation as to why. Fortunately I managed to get to Bents (twice) last week (I live an hour away) and bought some Christmas flowers. The store is wonderful.
26 December 2023
Reply from Bents Garden and Home
Thank you for your feedback.
We are so sorry for any disappointment you were caused, initially by not being able to fulfil your order but by not receiving an explanation.
I have spoken with our Online Colleagues and it appears an email has been sent to you, however these can occasionally be misdirected to junk or spam folders, so it may have been in there.
Please accept our sincere apologies and thank you once again for getting in touch.
Kind regards
M Bent
Absolutely delighted ordered in…
Absolutely delighted ordered in Christmas Day and it was delivered 3 days later
26 December 2023
Fast delivery
26 December 2023
Christmas Eve sale good - but left disappointed
Good to be able to shop in the sale on 24th Dec when I was told my full order would be completed that week. Then to be told after Christmas- on 28th - that item isn’t in stock was infuriating. I then couldn’t shop on the store sale to see if I could get it. Did get an email about it but still very annoyed that stock levels are not synced with delivery information
24 December 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We completely understand your frustration and disappointment that we could not deliver you order; occasionally our stock system is unable to keep up with the orders being placed and for that we can only offer you our sincere apologies and assurances that we will look at how we can improve.
Thank you for bringing this to our attention and once again we are so sorry.
Kind regards
M Bent
Item ordered online is now not…
Item ordered online is now not available and money refunded. Better system required re stock availability.
26 December 2023
Reply from Bents Garden and Home
Thank you for your feedback which is very much appreciated.
Please accept our apologies for the disappointment caused with your order; our One and Only Sale is extremely popular and unfortunately errors have occurred with orders placed – we are so very sorry and will look into how we can improve.
Kind regards
M Bent
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We are delighted to read that you received great service from our Online Store and we hope you will consider visiting again.
Kind regards
M Bent
Easy to order from website items…
Easy to order from website items purchased well packaged and arrived safely in good time. Would order online again
thank you
Bents
26 December 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
We are so pleased that you received a high standard of service and that you will visit us again; we look forward to being of assistance.
Kind regards
M Bent
I love bents and go frequently, dissatisfied on line purchases
I love bents and go frequently to buy groceries and other items, I was very disappointed in ordering on line for the sales. I ordered on 26 th and on the 27th went to the store and saw all the items I had ordered on line, so I did not get them as I had already ordered them. I was told on the 29th that most of my items were out of stock!!! I was very disappointed
26 December 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We are so pleased to read that you enjoy visiting which is why it is so disappointing to read that your Online experience was not to the high standard that we expect.
There appears to have been some errors which unfortunately resulted in the items you ordered not being reserved and for that I can only offer you my sincere apologies.
Your feedback has been shared so we can improve and put measures in place to ensure this does not happen again.
Once again thank you for letting us know and I am so sorry for the disappointment you have been caused.
Kind regards
M Bent
Part of my order was cancelled and they…
Part of my order was cancelled and they said they had done a refund. Not received it yet. Then the part that did come was wrong. 1 of everything instead of two. Again emailed them and they apologised and said would refund. Not received it yet.
24 December 2023
Reply from Bents Garden and Home
Thank you for leaving a review; your feedback is very important to us.
We are so sorry that we were unable to fulfil your entire order and for any inconvenience caused with an incorrect item; our One and Only Sale is extremely popular and items can become out of stock very quickly.
Our colleagues have processed a refund however this can take up to five working days before being seen in your account and so you should have received this by now, if not please let us know and we will investigate.
We can only apologise for any disappointment caused and thank you for getting in touch.
Kind regards
M Bent
Still not arrived
26 December 2023
Reply from Bents Garden and Home
Thank you for your review on our Online Store.
We are so sorry for any initial disappointment you were caused as I understand you have now received your delivery; upon checking with our courier we believe they did try to deliver but it must have been an inconvenient time for you.
Once again please accept our sincere apologies.
Kind regards
M Bent
Outstanding Customer Service
I called up Bents, as I live in the South East, but I ordered a Pre-lit Christmas Tree from Bents back in 2016.
My adapter has blown the fuse and all the lights didn't work just before Christmas. I was getting a fair bit of aggro from the Wife and Children. As the tree was 7 years old the adapter had changed and I couldn't source one online.
Bents couldn't of been more helpful. Dave in the Tree department and Sam who was the point of contact.
Without me even asking they couriered 2 x adapters to me which arrived the next day and now I have lights on my tree! They didn't charge me a thing.
This is how you do customer service!
Thank you Bents, Dave and Sam!
21 December 2023
Unprompted review
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on the service you received from two of our colleagues; it is always lovely to hear and we will share it with them and ensure they are personally recognised.
We are so pleased to read that your tree is still going strong after 7 years and we hope you will continue to enjoy it for many more.
Kind regards
M Bent
Absolutely fantastic customer service
Absolutely fantastic customer service. I purchased a pre lit Christmas tree a couple of years ago and this year the lights blew. I rang Bents and the gentleman immediately knew what the problem was. I received a new transformer two days later. Fantastic after care service.
20 December 2023
Unprompted review
Reply from Bents Garden and Home
Thank you for taking the time to let us know about the service you received from our colleague.
We are so pleased to hear you received a high standard of service and if you do remember a name, please let us know (m.bent@bents.co.uk) so that we can personally thank and recognise them through our internal recognition scheme.
Kind regards
M Bent
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