We went there this morning and ordered breakfast. When food arrived I had scrambled eggs in the middle plate and half toasts around the plate. Awful as the scrambled eggs were cooking microwave 🤢 an... See more
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I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... See more
Ordered a patio set online leaving specific delivery instructions. Goods arrived on the specified date, really well packed and in excellent condition. No problems at any stage.
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... See more
Company details
Written by the company
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contact info
Warrington Road, WA3 5NT, Glazebury, United Kingdom
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3.6
Average
5k reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Bents customer care service.
As can be seen by Bents reply they contacted me directly and fully rectified both situations mentioned in this review. Consequently it would be unfair to base my review on these two isolated incidents. Staff have been spoken to and it has been fully explained regarding the dangers of the hot milk. I am sure neither incident would reoccur.
This review takes in two recent experiences. Number one and the most dangerous. Myself, wife, daughter and grand child went to the main restaurant. Three coffees cake and baby chino were ordered. The baby chino on arrival at our table was giving off steam! I tested it and it was scalding. I returned to the counter with the drink and the woman on the till was a bit taken aback. However the woman who had made up the drink stated and this is a quote "it is a baby chino"! I had to request cold milk be added and pointed out my grandson could have been scalded. This made no impression on the woman. This happened before Christmas. We left and I did not pursue the matter further although I was and remain very annoyed. Number two today I attended at the dog friendly cafe. I waited my turn with my two dogs in a small queue. Once at the till which was pre 10 o'clock I was informed there was no sausage or bacon left. I enquired could some be brought from one of the other cafes to be told no the dog friendly cafe had been hammered earlier and was now sold out! I could have a tea cake, not much use to my dogs. Come on Bents customer service is slipping. There is a butchers department and other kitchens how hard would it have been to get more hot food delivered to that
23 January 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We are so sorry to read of your experiences, it is not the service standards we expect and want to deliver, so we would very much like to speak with you to personally apologise and would be grateful if you would please email me a contact number to m.bent@bents.co.uk so we can call you back.
However, in the meantime I can only apologise that you did not receive the high standard of service that we expect and your feedback has been very much appreciated and taken on-board; we will be re-training and re-briefing our colleagues, not only on our service standards but also our guidelines for preparing coffees.
Once again thank you for bringing this to our attention and I sincerely hope you will get in touch.
Kind regards
M Bent
Enjoyed our visit yesterday
Enjoyed our visit yesterday. Must thank Kieran in the restaurant. My friend and I got confused with our order and he was so patient and welcoming. A credit to your business.
20 January 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for letting us know you enjoyed your recent visit to our Restaurant and that you received great service from our colleague.
We will share your kind words with him and ensure he is recognised through our internal colleague recognition scheme.
Hope we may welcome you back again very soon.
Kind regards
M Bent
Beware Bents online store
Beware Bents online store. I bought 2 Henry Bell bird feeders as they had them instock. 4 days later when I am expecting delivery I receive an email saying we don't have the stock, unbelievable. Is it your customer serivices that is ultra slow or your computer system needs replacing. Extremely disappointed. VERY POOR ALL ROUND.
18 January 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for your review on our Online Store.
We can only apologise for any disappointment and inconvenience you were caused; I understand our Online Team have been in touch to apologise and explain that there was a discrepancy in our stock system and as such our team were looking for the items for your order when in fact we had none in stock.
I am sorry that it took us so long to communicate this to you, but we did so as soon as it became apparent that we did not have the bird feeders in stock.
Constructive feedback is very important to us as it does allow us improve and we are looking into measures to avoid this happening again.
Once again we are so sorry and if we can be of any further assistance, please do not hesitate to get in touch.
Kind regards
M Bent
excellent service and product
Very easy purchase no fuss quick and easy to buy. Delivery was quick and on time also with good delivery updates.
The Christmas tree I purchase is absolutely gorgeous.
26 December 2023
Reply from Bents Garden and Home
Thank you for leaving a review on your experience of our Online Store.
We are so pleased to read that you received a high standard of service and that you are pleased with your Christmas Tree.
Hope you will visit again in the future.
Kind regards
M Bent
Great staff and excellent place to visit
A great place to visit and shop, as we do on many occasions. We have always found all the staff to be friendly and helpful, and after our visit today, we wanted to say a particular thank you to an employee, Sam Dunn, who we felt went 'above and beyond' with excellent customer service in sorting out price adjustments on recent purchases. We very much appreciated the time she gave us on a very busy shopping day.
14 January 2024
Unprompted review
Reply from Bents Garden and Home
We are delighted you enjoy visiting and your feedback on our colleagues is very much appreciated and will be shared with them.
Thank you also for letting us know about the great service you received from our colleague, Sam; we always feel very proud to hear that our colleagues go above and beyond and I will ensure your kind words are passed onto her and that she is recognised through our internal colleague recognition scheme.
We hope you will continue to enjoy visiting and thank you for sharing your experience with us.
Kind regards
M Bent
Shop is great
Well my husband and I came to have a good look round shop yesterday. Very good sales on which was brilliant.
So went to restaurant to get something to eat. We all decided on soup of the day. Which we all thought it was very good. I did ask the lady who served us was it any way spicy or peppered as cant eat anything like that. Lady said would you like to try some I said would that be okay. She gave me a dish to try it. Which was fine.with the bread too. We decided to get a custard slice which was very nice but I had 2 spoons of it then I saw as I thought was ant🐜. It put me off so I decided to take it back to lady were cakes where. She said oh looks like a fruit fly. I asked can I take another piece please she said do you want something else. I said no just custard slice which I thought was nice apart from either ant or fruit fly either way I wasn't going to eat something that's been walking over my food.
This is second time I have complained about my food. Which isn't very good.
You can ask lady on cake counter was this right. Don't know her name but around 1pm to 2.30pm
Let's hope next time it will be right and I won't have to complain again. Mrs S. Field .
10 January 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for taking the time to leave a review following your recent visit.
I am delighted to read that you and your husband enjoyed browsing our One and Only Sale and thank you for choosing to dine with us too.
Thank you for letting us know about the high standard of service you received from our colleague, it is lovely to read that she was helpful when selecting your meal, however I can only apologise for any disappointment caused with your home-baked Custard Slice.
We adhere to strict hygiene guidelines and so I have asked our dining team to look into improvements to avoid this happening again, so thank you for bringing this to our attention and we hope that you enjoyed your Custard Slice.
Kind regards
M Bent
The solar lights I ordered brighten up…
The solar lights I ordered brighten up my outdoor space beautifully, and the secured delivery was a bonus. I've recommended this store to my friends for sure.
7 January 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for such a lovely review on our Online Store.
It is lovely to hear that you are pleased with your solar lights and the high standard of service you received.
We hope you will return in the future and thank you for your recommendation.
Kind regards
M Bent
Disappointed with food
Had a scone and drink so disappointed scone was dry neithermysf or husband only ate about half. Didn't really fancy much else not good choice of soup for us looked at other food but nothing appealed. Thought couldn't ho wrong with a scone but I was wrong
9 January 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for your feedback following your recent visit to our restaurant.
We are sorry for any disappointment caused with our menu on the day of your visit, we always aim to have a variety of hot and cold dishes each day and of course, where possible we will tailor dishes to suit personal tastes, so please ask our colleagues.
It is also disappointing to read that our scones were not to our high standards; they are such a popular item that we haven’t changed the recipe since they were introduced over 30 years ago. I am sorry and had we known on the day we would have been only too happy to have replaced them and shared your feedback with our bakers.
Please accept our sincere apologies and if you do have any feedback during any future visit, please ask for our Duty Manager so we may assist you immediately and in person.
Kind regards
M Bent
Lots of items were broken when arrived
26 December 2023
Reply from Bents Garden and Home
Thank you for your review on our Online Store.
It is so disappointing to read that your purchases did not arrive in a perfect condition; they should have been securely wrapped and I can only apologise.
Your feedback has been shared with the team to ensure they remain fully focused when packing products and we’ve also reminded our couriers to handle all packages with care.
Thank you for bringing this to our attention and I sincerely hope this will not deter you from using our Online Store again in the future.
Kind regards
M Bent
I was so disappointed I was really…
I was so disappointed I was really looking forward to receiving my order and then got a notification one item was sold out and then when the order arrived I was horrified to find 3 of the items were broken one of them quite badly so I will have to now return it
26 December 2023
Reply from Bents Garden and Home
Thank you for your feedback; it is very much appreciated.
We are so sorry for any disappointment you have been caused with your recent order and can only apologise for not only one item being out of stock, but also for some items not being in perfect condition; it appears they may have been broken in transit and we have shared your feedback asking our colleagues to ensure all items are securely packaged and our couriers to handle them with care.
I believe you have returned the items to store for a refund, however if this is not the case please contact us, (m.bent@bents.co.uk) so we may assist you.
Once again please accept our apologies and thank you for bringing this to our attention.
Kind regards
M Bent
Item arrived damaged
Item arrived damaged , not in transit because was small item delivered in excessively large packaging , had to make a trip to the tip to dispose of it !
Item is ornamental , had ribbon etc hanging off . no replacement available online so will have to keep and glue bits back on.
Very poor
26 December 2023
Reply from Bents Garden and Home
Thank you for your feedback.
We are so sorry that the item you ordered was not packaged securely; I believe our Online colleagues have been in touch asking for images, so please email them to me at m.bent@bents.co.uk and we will investigate further as this is certainly not the standard we expect and we will address your concerns with our colleagues.
Please accept our sincere apologies for the disappointment and inconvenience you have been caused and we look forward to hearing from you.
Kind regards
M Bent
Reply from Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store; we hope to be of assistance again in the future.
Kind regards
M Bent
I ordered two of same item only one…
I ordered two of same item only one came however I was notified. You shouldn't have taken payment for two. Also one of my items is broken so I will have to return. Very disappointed from a store which is usually A +++
26 December 2023
Reply from Bents Garden and Home
Thank you for your feedback on your experience of our Online Store.
We are so pleased that you have previously enjoyed visiting but am sorry on this occasion you were so disappointed that we were unable to fulfil your order.
Items do sell out very quickly during our One and Only Sale; we do take payment upon completion of placing an order as we believe we do have the stock, however occasionally there are some discrepancies and as soon as we are aware we process a refund.
I understand our Online colleagues have been in touch as we would like to investigate how one of your items arrived broken, so please email an image to me at m.bent@bents.co.uk so we can investigate.
Once again thank you and we look forward to hearing from you.
Kind regards
M Bent
Disappointing online order experience
Really disappointed to be one of first to order online in the Xmas sales; to then have half my order cancelled due to stock availability. Then upon receipt of my order - 4 items were broken; and 1 wasn’t received.
I was refunded but don’t have most of my order.
25 December 2023
Reply from Bents Garden and Home
Your feedback on our Online Store is very much appreciated so thank you for taking the time.
We can only apologise for any disappointment caused with not only being able to process your entire order but also that items were broken; this is not what we expect as we should have been focused on ensuring all your items were securely packaged and your feedback has been shared for future improvement.
I am so sorry and thank you once again for letting us know.
Kind regards
M Bent
Very very disappointed ordered Boxing…
Very very disappointed ordered Boxing Day on line
Got 6 e mails to say order on way and delivered Friday then last email on New Year’s Eve to say refund on it’s way
Not impressed !
26 December 2023
Reply from Bents Garden and Home
Thank you for your review and please accept our apologies for any disappointment caused.
Our One and Only Sale is very popular with many items being sold out very quickly, however we feel there may have been some errors with our system and for that we can only apologise; we will review our procedures and put measures in place to ensure we improve.
Your feedback is very much appreciate so thank you for taking the time and once again we are so sorry for the disappointment and inconvenience you have been caused.
Kind regards
M Bent
Wen me delivery arrived the deer was…
Wen me delivery arrived the deer was broken both antlers were broken of and both ears I was very disappointed
26 December 2023
Reply from Bents Garden and Home
Your feedback is very much appreciated and we are so sorry that your order did not arrive in the perfect condition it should have.
I understand our Online colleagues have been touch asking for further information so we can investigate how this happened, so if you could email us images (m.bent@bents.co.uk) we will look into this.
Thank you for bringing to our attention and we hope you will contact us.
Kind regards
M Bent
Poor delivery service
Poor delivery service - still not received all items
Received an apology and a refund, thank you
26 December 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
Please accept our sincere apologies that we could not fulfil your order completely, we completely understand how frustrating and disappointing this must be and we are looking into how we can improve our ordering and stock systems.
I hope you are now in receipt of the rest of your order as I understand from our couriers that they have been left with a neighbour, however if this is not the case, please let us know (m.bent@bents.co.uk) so we can investigate further.
Kind regards
M Bent
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