benuta.co.uk Reviews 

Ordered a few times from them
Mostly ok , but rigs come creased
Viscose not tencel grade so gets damaged pretty quickly
But most annoying … the bull about 70% discount … quite a fib … maybe 1-2 items
I would say highly misleading
I decided to give it a miss this time
I think gonna go and explore elsewhere

Bought a rug 23 December expressly because it said 6-8 days delivery and I need it for a new professional space. I’ve had no contact from them by 4 Jan so it’s not even dispatched and I don’t know when it will be - it will clearly be a while from dispatch as it’s coming from overseas (like others I didn’t know this on purchase). They don’t answer emails whatsoever and have turned off their phone lines altogether! I’ve now emailed to cancel the order and there is no way to know if that will happen - if they do still send it I’ll apparently have to pay £20 to return it as part of a complex process. Don’t buy from here.

Firstly I’ve brought from them before and everything was great, great customer service. However, 2024 November I’ve ordered a rug; which said would be coming first week of December. So I ordered it. I’m back home for Christmas with family so I won’t be in the UK from 21st December, so I was careful to check the delivery date. There was a delay (UPS’s fault) I was asked by Benuta to call UPS and found a delivery confirmation for the 16th December. Amazing. It never turned up. I contacted both Benuta and UPS again, at which point I refused to keep calling the delivery company to track down my order when it should be BENUTA doing it as I’ve spent my money with them and it’s busy time with work and preparing for Christmas I thought ringing UPS twice was more than enough. This morning I asked for an update and was just told in email that there was further delay. I tried tracking on UPS and the tracking number stopped working; and sent this to Benuta. They gave me no update on when the delivery was coming just said it’s been delayed so I asked for a refund as I won’t be in the UK to receive the rug. Logical. A massive shame but logical as I don’t want to arrive in the new year to a rug outside my house drenched and ruined. Benuta decided to take it upon themselves to cancel my order and in the same email confirm the delivery date is today…. When before I asked and they said it was delayed and they didn’t know when it was coming… it so unnecessary to do such a thing and have completely wasted about 15hours of my time trying to chase where this rug is over a 4 week period. Would not recommend buying from them until their customer service improves.

I bought a rug at the end of November that was meant to be delivered over a week ago. After they changed the delivery date a couple of times, I'm still waiting and the customer service team is not taking any accountability, just telling me to be patient.
Update: customer service is actually good at replying and offering discounts but I haven't received the rug yet and they can't confirm a delivery date.
Uodate 2: still waiting for the rug, after 1 month.

Scammed. Spent £175 on two rugs. All I got sent was some sample box filled with some random sample of a rug I didn’t even order.

How does this even leave the warehouse. 2 full sized rugs vs some tiny sample box. Obviously a scam

Feels like a scam. Delivery took an absolutely age, which I can't entirely blame this company on. However, when the item arrived, it was labelled as the correct item 'cream Lilibeth rug', but was nothing like the website pictures. It came with grey patterns which is not what we wanted at all.

Outer packaging was a wreck (which may just be due to lots of moving about in the warehouse), but usually for things like this, there should be a plastic cover for the rug. As some of the other reviews suggest, it feels like its been used.

The cardboard was just weak/felt it had been previously soaked.. so more chance of the rug getting damaged even to return it. Do NOT BUY

Buyer beware! Caveat Emptor! Item took an extra week to be shipped from Germany, yet they operate as UK entity. Must be a dropshipper. Returns they will charge £19.95. Plus, read the small print. If they think it is not folded properly or needs 'cleaning', they will also deduct a further £30 or euro off your money.

I ordered a rug to my house and in the end, they took it to a kiosk far from my house and the rug was too heavy for me to carry home so they offered me a 5% discount which resulted in about a 12-euro amount. I went there twice to pick it up and the kiosk had sent it to some warehouse… and I got fed up and never collected the parcel. Be worn that if you order from them, they likely will have some really poor delivery service and if you ever want to return something, you’ll also go through the same hassle. Do not buy.

I returned 2 rugs but they only refunded one, and there is no information at all to contact them. Scam.

I’m totally delighted with my purchase. It’s a very pretty jute rug and looks stunning under my dining table. I will most certainly continue to shop on their website. Oh and a fab price too!

I just received my rug order to UK, it’s. A joke it was dirty with still some marks on it I am sure it was on a demo because I find a lot of dark stuff I can’t believe they are sending you something already use with no shame like we may be stupid and don’t see it ! I am waiting for they reply about this situation but to be honest I am shocked about this company to send use rug

Great service

NEVER EVER AGAIN ! I will never order anything from them again, and I don’t recommend them to you either. They deducted £19.09 for each item returned, even though their website states “per package.” I contacted them, and they replied that they charged for each item. I am now trying to get the excess amount refunded.

I don’t recommend dealing with them, or be prepared to pay the equivalent of a whole rug if you decide to return something.

I was very worried ordering from this website due to reviews (which I checked only after I ordered…) I am however pleased to say that my rug arrived before the assumed time, it was rolled up and not in a box so there’s no creases, the rug is very fluffy and soft and seems a very good quality. There’s definitely a scent to it but it’s just like that new sofa or new rug smell - it will go away after a few days

Haven't received my order, it's been a month. I've tried calling, emailing and sent an enquiry through the website but haven't had any response.

Purchased a large rug only 5 months ago and it’s already showing signs of wear when it’s barely walked on. Contacted their customer service team. After sending multiple pictures and descriptions as requested by them (including a picture of my vacuum) they have then blamed my hoover for the wear! It’s actually laughable given the whole rug would look like the wear patches that are showing. It’s also not a high pile rug as they’ve suggested. Avoid this company if you want a rug that will still look ok in a few months. Absolutely crazy.

Beautiful rug just as described it was dispatched on time so can’t fault Benuta at all BUT on the other hand UPS took from the 21st September to the 16th October to deliver which is ridiculous to say it’s coming from Germany they didn’t turn up for delivery when planned so my review would have been 5 stars I think they need to re consider who they ship with but the rug itself I cannot fault

Ordering was quite straightforward & as expected. Lead times given and tracking information. Came on the day it specified. Surprised that it came folded & boxed. Upon unfolding my first impression was it is not as think as expected or desired. I have put it down,been 2 days now and creases still remain. Hopefully they will disappear. Needs an anti slip membrane underneath or something to keep it in place. Honestly If it didn't cost almost £40(£19.90 + they deduct £19.90 from refund) to return I would definitely have returned it. I'm not happy with it, kinda regret not purchasing a rug I can see and touch from a store in person . Yes it's soft but it really needs to be thicker for the price paid. Orders the Eve cream/beige rug £199.99

The worst experience ever!!! Do not come anywhere rear them as they literally charge you money for nothing!!! They do not reply, they do not deliver and avoid all responsibilities!! I had to report them to all possible relevant regulatory organisations to ensure they don't scam anyone else anymore. STAY WAY CLEAR!!

Ordered a rug. It’s been almost 1 month and still no delivery. Customer service are useless, tracking is pointless.
Seems like one big scam. Avoid ordering anything from here. You will not be helped if any issues