benuta.co.uk Reviews 

Ordered a rug on the 22 Sept. Still not arrived. Said it had cleared customs and was due to be delivered by end of day on 7th Oct - still nothing. They offered me a 10% discount refund, but said they couldn't refund the full money??. Not received the 10% discount.
Now it is showing as ' the delivery date will be provided as soon as possible'
Benuta have stopped answering my emails. This company is terrible. Avoid it at all costs unless you want to lose your money.

Terrible company with low quality products. They send their nonsense from Germany and you have to pay 20 gbp per package for return. Stay away from this scam!

I’m deeply disappointed with my experience with Benuta. I ordered two beautiful rugs and waited over three weeks for delivery, only to receive an empty package. After contacting UPS, I reached out to Benuta’s customer service. Despite my frustration I still wanted the rugs I originally ordered. I repeatedly asked if I could repurchase them at the same price, as they were no longer on sale and I couldn't afford to buy them at their original price. However, Benuta ignored this request multiple times and instead processed a refund without addressing the issue. It’s incomprehensible that I had to wait so long, only to be left without my rugs and a fair solution. This experience has left me with a strong sense of disappointment and distrust towards both Benuta and UPS.

I ordered a rug on 13th September. Lead time said 6-8 days.

It is now the 3rd October and I have received nothing.

I reached out to Benuta on 30th September to chase, got a reply on 1st Oct from IRENE LYNGS in Customer Service saying they asked parcel force to re deliver on 2nd October. Nothing delivered.
I reached out again (2nd Oct) and advised no delivery received. No response.

It is the 3rd Oct, no delivery, still no response.

I have no clue why this company gets good reviews. They have had £60 odd of my money, and I have no rug, and their re delivery is non existent.

There are no telephone numbers for you to call.

They look like a U.K. company, with U.K. on webpage- but they ship from Germany.

I welcome their response to my complaint. I feel they have not resolved the issue promptly, they communicate only after 3 days pass, and the communication is false.

Please ship another rug if this is lost in transit and claim on your insurance.

Update: 5th Oct, still no rug, no coms.
Update: 7th Oct, got a email, they are now refunding, saying it’s processed, nothing arrived in my account yet.
Update : 8th Oct, refund received

Updated from 1 star to 2 based on the fact the money arrived in my account. And they eventually reached out and offered 20% discount on another purchase, which I sadly won’t use as I can’t see it will get through U.K. border control, and I will go through the same issue.

Unfortunately the carpets all fall apart, the ropes, the threads…expensive and disappointing. :(

Hochflorteppich Louise Cream/Rosa and Teppich Toulouse Multicolor

DO NOT BUY FROM THEM!!

ordered a rug took the delivery guy 3 times to actually deliver it and haven’t been able to return the rug- unsympathetic to my situation. I am £250 down and DHL are lying saying they have been to collect the rug when they haven’t. The whole process has caused so much stress and their delivery teams are useless. I wouldn’t recommend to anyone and will be telling people to stay away

I had a very disappointing experience with this company. They just canceled my order on the day of delivery, due to a labeling error on their end and didn’t notify me about it - I simply got a message that the order was cancelled. When I called to follow up, I waited for them to pick up for many minutes and the (very lovely) person said there is nothing they could do. The manager who eventually called me back was incredibly rude and argumentative, asking, “What do you want from me?!” without offering any apology or assistance. I was left without the product and felt completely unsupported throughout the process. This level of service is extremely unreliable. I cannot recommend this company at all.

Benuta's custom service is terrible! I ordered 4 cushion covers and have been waiting for over six weeks to receive them. They have had an issue with parcelforce who are also terrible, and provided the incomplete address for shipping. Instead of refunding me the money they keep trying to rearrange delivery and have tried to do this four times but still no success.

How can a company like Benuta not just refund £40 to make sure that the customer is satisfied, or even try to resend some more cushions to a different address of my choice. It's actually shocking how bad the level of customer service is. I would avoid this company at all costs to save you a headache!

Rug is more of a tapestry. I wasn't sent the return label at first so paid £12 to post myself and was refunded just 50%. Chasing customer services.

Product, service and communications great. Love the rug. Such value for the money. Would recommend and use again.

My item was delivered to the wrong address as per the photo provided. We tried to find the house but having spent a whole afternoon driving around it’s nowhere even near us. Benuta have been hopeless in dealing with this . I’ve had to sign a declaration saying I’ll be prosecuted if I’m lying. They have my money, someone else has my item and still waiting. Load of rubbish. Don’t buy anything from this outfit

AWFUL products and customer service. My “water resistant” rug gets absolutely soaking wet with even the lightest of drizzle and never dries - which has led to a mouldy rug that stinks. A £200 is going in the bin. When I contacted benuta they really couldn’t care less and told me there is nothing wrong with the rug and offered me 25% refund…useless. AVOID AT ALL COSTS.

I don't write reviews often, but i had to for this. The quality of the rugs for the money is very very poor. And the return process is terrible. You have to return each package separately and they charge £20 postage per package. You're better off shopping in-store or going somewhere with a better returns policy.

Sent wrong item, when I called to try to rectify the problem the customer service person repeatedly shouted over me and said "I do not have time for Karen customers" and hung up. All of my calls are recorded so I have evidence of this call.

Had no issues ordering from this company. Delivered much faster than expected. The rug I purchased is absolutely beautiful and soft. Happy to say I am a very satisfied customer. Will recommended them to friends and family.

Be really careful with this company, I was really stung thinking that a website called benuta.co.uk would be uk based… actually rugs are shipped from Germany, which means if they’re not right for whatever reason and you want to return/exchange, you will have to pay £20 to clear customs.
Also not happy about the unadvertised carbon footprint of this, especially as this is for natural product.
Go carefully!!

Would give 0 stars if possible,for starters they don't tell you the company is in Germany so you have to wait longer for delivery,finally got my order & they had sent something completely different so emailed & was told I would have to return yes to Germany & couldn't have a refund untill they receive it, the box is very large but they won't arrange for a pic up & I don't have a printer to print out labels they sent then that's it they don't care,please don't order from this company you don't need the stress

This company advertises free returns but the returns process is very difficult and also costs £20. I got a very large heavy item delivered that I needed to return but they refused to arrange a courier to come and collect it from my home and instead were asking me to carry it to my local post office. This box is the height of my dining table and goes up to my thigh! Even when I told them it was not possible because I am 6 months pregnant and the box is the height of a dining table they told me it’s not that heavy and referred to it as “small”. I feel like I’m taking crazy pills as it’s obviously huge. I even sent them a photo thinking they must be mistaken on the size of the box. Comically bad customer service! I will never buy anything from them again.

I was a bit concerned when I got an email which made it clear the rug was not coming from the UK, and there might be customs delays. But there were no problems at all and no customs charges. Very pleased with the lovely, colourful rug. Thank you, Benuta.

Benita's offering is great. But their customer service is not. Delivery times are long. This happened a few times and they don't seem to care.