Bergfreunde.de Reviews 

Very robust and reliable service.
Fast, efficient, good quality.
Highly recommend.

All buying procedure went flawless. I got the shoes I asked for. Delivery got slightly delayed due to DHL and it's local shipping partner's fault. No issues with Bergfreunde and I must say their price was very justified. Recommended!

Delivery time it’s too long , this store work really slow you order in Tuesday the are send you package in Friday , people how work there need 4 days too send this buhahahhaha big joke this my first and last time when I order from this store

In 4 days, as promised, we had the shoes delivered. Very good customer service with the online form. I would buy again.

they use dhl as courier, which is a problem, and postnord in denmark, which is also a problem.

they should allow you to select GLS. Also charge for returns.

Other than that, my purchase was on time, correct, and my question to support was answered reasonably fast.

Large product choice.
Good consumers support.
Fast delivery.

Lots of marketing, and terrible service. I bought a tennis shoe for my wife's birthday. It's been more than 15 days and until today the shoes have not arrived. I have complained several times to the team that is extremely incompetent. I have written directly to the directors of the company, who read my message, and even responded with a "sorry, we're working on it". A shameful and irresponsible behaviour. I paid for the product, and so far I have not received. This is called illicit enrichment. I see the positive recommendations, and it seems they are talking about another shop. A disappointment, besides generating enormous distrust, since they got my money, and I have no product.

This is the second time that i buy something from this company and i'm still satisfied.They have great products and good prices.Just perfect.Trully yours guys from bergfreunde.Be well.

Horrible customer service!

I ordered climbing shoes and there were incorrect shoes in the box - one was different size than another. Asked customer service what to do and Andrew wrote me to send them back and make a new order which I did. But now they have problem to give me my money back, they received returned items 3 weeks ago, when I wrote them, same person wrote me there is discrepancy and I should be patient... well but it's not my fault! Why should I wait for my money so long? Btw customer service on Facebook pretends to be helpful, wrote me a message and never read my reply... :-(

UPDATE: Thanks a lot to Caryl, she was very helpful and solved the problem with returns.

Very rude people in customer service. Andrew called me a bad person several times and became very agressive because i wanted to cancel a delivery since he didn't keep his promise to check if the product will be on time for our holidays. He promised to give us a call back before i wanted to cancel but never did. I have never ever been treated so bad by a costumer service agent.

All is well that ends well. Finally refunded after a long wait. Customer services helpful and supportive.
A word of warning to those of you in Greece, however. The current returns system through the post office is a failure. It is slow and inefficient. Consider returning an item some other way to avoid delays.

SHOCKING POOR!!

Order was cancelled without any communication, I only found out by looking at my PayPal account

My first order with Bergfreunde and just wanted to say that it has been a pleasant experience from browsing their website to a quick PayPal checkout and DHL delivery.
Well done, Thanks

The product range is really, and the shipping service takes about a week more or less, but the return policy is absolutely horrible.
First for my country, Romania, the return is made with the public postal service that takes a lot of time, after they receive the product they have another 21 days to process it, and then a few days to give your money back. For me that is about 2 months, and on top of that they do not change the product, just give you the money back because they don’t keep products in stock, AND ON TOP OF THAT on a 1000 euro order you pay your own return transport.
I will never ever use this site again, they are all about selling, no attention to customer care. They should make their return policy as easy as their buying policy

Apart from 2 of my packages being lost, the employee called Andrew was terrible in dealing with the complaint. He confused everything, he did not read emails with understanding and unfortunately he did not seem to care. Terrible service!

I have shopped a few times from this eshop, never had any problems, products were very good quality and customer service great!

Be aware: neve give back what you buy from bergfreunde....they male you pay the expedition fee and they make a terrific procedure! At the end the Truth Is that they Simply don t want ti accept a made

Worst customer service ever. I did buy a wrong size item, so after 5 minutes I've placed the order I've requested to cancel the order. They've answered to me "no problem the order has been cancelled" buy the day after they've shipped anyway the package. No answer anymore from them.

Order a wrong product by mistake. Canceled it on the spot. The cancelation is human-based, and not in sync with the shipping team. They send it 2 days after I canceled it. They are mixing the European sizing and the UK sizing and they managed to send the wrong size.
No worries ... you can return it, at your own cost.
Support was incompetent and useless... when answering.

BERFREUNDE : no need to answer here that I can get back in touch and that you will fix it. you were useless and the arm is done.