The local delivery company DHL had wrong information on their web page. They said my parcel was delivered but in fact it was not. I tried to clarify this with DHL - no answer, I sent an email to Berg... See more
Company replied
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See what reviewers are saying
I made an order with concerns, as I read reviews on this website, the rating here is below 3, but on another website they have a rating of 5. I rated it 5 because it was delivered in 3 worki... See more
The product arrived very good, on time with a good packaging. I like the specifications on the webpage because they are well detailed and it is exactly what the product is. It's the second time I bu... See more
Perfect order. Good communication. Perfect packaging... and good prices. What more could you ask for? Thank you and best regards from Spain.
Company details
Written by the company
Bergfreunde es la mejor opción para tus aventuras al aire libre. Tanto si haces senderismo, escalada, ciclismo, running o deportes de invierno, te ofrecemos una selección cuidadosamente elaborada de equipamiento y ropa de alta calidad de las principales marcas especializadas del mundo. Descubre nuestra gama de artículos de acampada, equipamiento de escalada, calzado, ropa para actividades al aire libre y mucho más: todo lo que necesitas para tu próxima aventura.
Contact info
Bahnhofstraße 26, 72138, Kirchentellinsfurt, Germany
- +49 7121 70120
- info@bergfreunde.es
- bergfreunde.es
4.2
Great
315 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never arrived, bad service
I ordered beginning of May a bike transportation bag that should arrive after 3-5 working days. After 8 days it still wasnt there and I called them to either send it out today or cancel the order. Ive got told it will be send today and therefore the order can not be cancelled. Five days later I still did not receive a sending confirmation. It took another two weeks and four additional calls to cancel the booking, the money I received just back nearly 8 weeks after the order and several calls and emails. Horrible service and unreliable, never again!
22 June 2022
Unprompted review
Very good
The product arrived very good, on time with a good packaging. I like the specifications on the webpage because they are well detailed and it is exactly what the product is.
It's the second time I buy in Bergfreunde and I'd repeat.
16 July 2021
Unprompted review
Perfect order
Perfect order. Good communication. Perfect packaging... and good prices. What more could you ask for? Thank you and best regards from Spain.
16 July 2021
Unprompted review
The best shop of outdoor gear
The best shop of outdoor gear. The website is great and so it is the catalogue of products. I am always happy to buy in Bergfreunde. It is a shop you can trust.
30 July 2020
Unprompted review
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