Berlin Brandenburg Airport Reviews 

Appalling crowd control . We have just spent 90 mins getting through passport control. The new biometric machines were fine ....they weren't the problem ...it was the fact that they only had two kiosks open for what was probably 3 plane loads of visitors from non European countries.......the queues were massive!! After 40 mins they added two more kiosks but then our one closed just as we got to the window. So we then had to shuffle over to the the remaining two kiosks . It isn't rocket science to realise that they would need more staff operating the kiosks seeing where the flights had originated from ....mostly the UK !!

The most rude airport staff I ever encountered! First at SAS check-in where the lady with incredible arrogance explained to me like I was a complete idiot that the luggage tags are magnetic. It didn’t say and I haven’t seen it before.

Moving on to security even WORSE. The security lady verbally assaulted an elderly lady because she didn’t know how to put things in the trays. And even more abuse when she didn’t take her hat off ( the elderly lady was clearly very sick and she was bald and was shamed very loudly). I tried to ask the staff to be friendly and explai that not all are used to travelleing and got loud abuse as a response.

Finally found a kind of restaurant which seemed ok - not a nice selection of food places in the airport - aaaaaan they only took cash 😳 in 2026!!!

Warning to all passengers: if you feel airport staff in this airport talking bad about you behind your back, don’t even doubt as they actually do it!

I was just insulted today by Turkish-speaking security staff who assumed, based on my appearance(green eyes, light brown hair), that I would not understand Turkish.

I came to a scanner at the security check and after an unsuccessful attempt a man, operating it, said in turkish: “olmadı” =“it didn’t work” and without saying anything to me just waved me away to a security lady.

This security lady asked me if i prefer German or English language and i said: i prefer German.

Afterwards i was silently following her instructions in German as anyone would do during this simple and routine process. She asked me to raise my hands, turn around and raise my feet one by one, which i did as instructed.

During above procedure all of a sudden she told to her colleague: “Öküz bir kadin” = which means something like “uneducated stupid cow woman”. The other colleague asked: “hangi Kadin?” = “which woman?”. And she responded “bu” = “this one” pointing at me.

Insulting people thinking they would not understand when nowadays many people including myself speak 4-5 languages is as low and despicable as it only can be.

I can only imagine what all the other things are spoken there behind people’s backs. Besides calling someone a cow who is 1/2 of a size of the insulter is at least ridiculous.

I can only confirm that all the negative reviews for staff of this airport are fair and well deserved.

Avoid like the plague. As being a "Berliner" I am ashamed for this airport being associated with my City

Terrible, didn’t give us right information didn’t let us on for doing what they said

If you travel here from outside the EU don’t bother. Not a great way to start a weekend away getting thoroughly pissed off waiting over 2 hours for passport control, all the EU passport holders flew through. They had two few passport control agents and they were painfully slow and disappeared on frequent breaks, no sense of urgency at all. Our pre booked taxi left without us. I am never flying into Berlin airport again!!!! It says something when everyone seems to have the same issues. Berlin Airport, surely time to change the management at the top?

Since moment one you feel the racism and hate of the uneducated and good for nothing German people that work here. What a shame their employees (Germans who studied English in school) can’t even speak English or try to help. What did they do in school then? How can they get a job with that rude attitude? This airport should hire international and educated people because as we enter the capital city of Germany, the world sees this place as racist and lazy people who can’t even do their job.

Would give 0 Stars if possible. Long queues, rude staff, poor organisation, terrible security, non-existent passport control. If you ever want to visit Berlin, take the train. Better still don’t visit Berlin and spend your money at home, or burn your money, it will be more enjoyable.

Really long wait straight off the plane (T2) for passport control. Queue not moving at all for long periods. No staff available - didn’t see 1 single person to ask what was causing the hold-up all the time we were queuing and no toilets either. Self-registration for biometrics was a joke - most of the machines weren’t working then when you finally got to the desk, they did it again anyway. Nearly 2 hours to get out of the airport.

I am absolutely flabbergasted at the exploitative food prices at the BER...€3.80 for a bottle of water... an energy drink for €5.00 onwards... Christ I can buy an energy drink at Lidl for 0,69 cents€... I don't expect lidl pricing at an airport but jeez someone is taking the piss. Captive audience and exploitation of the traveling masses come to mind 😳

ONLY PROBLEMS!
When I say this is the WORST airport in europe, I really mean THE WORST!
A child designed this airport on sims, and don't get me started on the security queues.

Dreadful place long walk from train station to T2 all outside no shelter from elements. T2 security is awful 3 out of 4 bags screened nothing in them staff ignorant rude and hostile toward passengers. Poor food selection €4.30 for a 500ml soft drink at shop, some walls in terminal unpainted service at duty free awful 4 staff behind counter one serving big line while others chatted then walked off. AVOID THIS DUMP IF YOU CAN

Took 2 hours to fly from London to Berlin but 3 hours to get through passport control. Absolutely embarrassingly poor experience..

Took longer to get through security than it did to fly here! Signs are confusing. Not all passport lines open despite queues all round the airport. It's the worst airport in Europe for passport control queues i have experienced.

Unfortunately I have to use Berlin Brandenburg Airport very often, and every single time there is a problem.
Most of the staff are very rude and act like they come from a small village, police act like they own you. What was ok the time before become “magically” not allowed, really unprofessional. We still have to be touched by this people, we still have to show our personal belongings, take out liquids and still the useless policy of max 1 L. It is really an awful experience all the times and nobody can do anything, apparently. We use to have 2 perfectly functioning airports, they were 2 little gems who people love, and they destroyed o make this low end piece of airport. They very lucky there is no alternative otherwise this thing would already be closed.

Lot of money spent on this new airport and looks very nice but key parts, (for people movement) of the building are poorly thought out, designed and organised - T1 immigration is dreadful for non EU travellers - hopefully the airport authorities will do something to improve this situation- if not, this airport will surely put off travellers visiting your lovely city - it’s clear from other Trust Pilot reviews of Berlin airport that this is a regular problem - just under 2hrs, (duration of our time in the immigration queue) to enter a country with a British passport is the worst, (by a significant margin) that I’ve seen in our World travels - please consider taking airport organisation and logistics advice from other airport operator’s i.e. British, Danish, Singapore, French, USA, Spanish, Portuguese, etc etc. - all other international airports where travellers are treated with significantly more care, speed and respect than Berlin airport and surely your airport will improve

Fortunately I have very well experiences by the IMMIGRATION OFFICERS SEQURITY SERVICES. SEQURITY checks I would like to inform they needed very strong machines to scan full body so that can avoid body searching because of hygiene. Definitely should to be checked very clearly but convenient machines covers. Passengers are wearing dirty clothes could be not getting showers three weeks not sure anything or something is in body that could be not good for SEQURITY Officers to get closers this I thought before aswell but no one touched my body I guess previously Italy or Amsterdam. SEQURITY SERVICES in BER very strict and well Organised this is good. This also could be dangerous if machines doesn't appears clearly. I wasn't uncomfortable rather I thought that I made Shower also cleaned dress. Please this things keeps in mind if would be possible to make something new TECHNOLOGIES SEQURITY checks. Heathrow Airport BRITISH AIRWAYS all of IMMIGRATION SERVICES done really great jobs for nothing compared the hard jobs all they done for me. Unfortunately my money cheated before I put my foots inside THE GERMANY but still I forced to arranged my journey to stood up Infront of the IMMIGRATION OFFICERS. Various categories of Culprits Criminals through to the scamming fake policies. BOOKINGS.COM and PEGASUS HOSTEL in GERMANY together abused me cheated my full money refunded only £18. So that I feel sometimes I should to be changed never trust anything. 229 EUROS I paid for HOSTEL so that everything well Organised but anyways good thoughts comes back like Traumatised experiences. Just before my departures a week ago PEGASUS HOSTEL started to forced me booked single or double rooms which is too expensive but in Germany I have lived 4 HOSTELS no age Restrictions. Housing policies no info or policies only age 18 just before I was arrived in Germany that last minutes Age Restrictions to cheated my money. Age over 40 is too old not allowed to stayed Dorms. Also other several places I faced unsecured situations no trust. But I am really praised and proud heal up again after I crossed all IMMIGRATION SEQURITY SERVICES arrived back in HEATHROW AIRPORT. They always being very helpful and caring so that I decided to visited abroad. Very serious unsafe environments targeted by others I think each per country should have strict SEQURITY SYSTEMS also IMMIGRATION SERVICES. So many thanks for Co-operation indeed.

Berlin T2 is something that needs 200years of improvement to be an airport. If you need to check your bag at Wizz air be prepared to meet the most unfriendly ladies from Germany. Bad behavior and stupid- sorry but I needed to tell it. The security was OK. Inside T2 is a joke shop, 2-3 coffee places and that is all. When they designed T2 they didn’t had $$ for seats. Viena airport is bad but this is on top of it.

Terrible aeroport!!! Especially T2. Security control created huge lines!!!! They are working so bad. All people were late to their flights. Disgusting people. Something is wrong with Germany(((

Writing this live as i stand with my family in the queue to end all queues trying get through passport control as (sadly and against my will) a non EU citizen.

There is 1 desk manned. There are about 400+ people (3 flights worth). Its hot. There is nowhere to sit. No access to water or food. Its been 90 minutes and no one has communicated anything whatsoever. I could have got back to Edinburgh in the time its taken us to move 50 metres. Apart from being a horrible welcome to a city weve long awaited visiting (this trip is my son'd birthday present), its unsafe. Elderly and young children expected to stand for 2+ hours with no water. I'm a nurse and im fully expecting someone to drop soon.

EDIT..... 2hours 15 and still standing here with one manned desk and no will to live. Missed our afternoon plans. :(