Berry Bouquets  Reviews 

342
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products as unique, beautifully presented, and made with delicious, fresh fruit, often seeing them as a perfect gift. Many also highlight the exceptional and brilliant service, noting quick responses and a willingness to go above and beyond. However, some customers noted issues with product quality upon arrival, reporting fruit that was moldy, rotten, or had turned to mush, with items sometimes falling apart. Additionally, several reviewers experienced problems with delivery, including late arrivals, wrong addresses, or items arriving in a battered condition.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful presentation and delicious... See more

Quality

Reviewers mention ambiguous feedback about quality, with many consumers expressing disappointment, citing... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive interactions such as quick,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing issues like... See more

Service

Customers consistently note positive experiences with service, praising the company for being fabulous and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today I have been trying to make an order. Came into some difficulties and used whats app. Quick response and informative form Jess.when again my order didn’t go through Jess contacted me to off... See more

Rated 5 out of 5 stars

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... See more

Rated 5 out of 5 stars

I once received a Berry Bouquet gift and loved it. Since then, I've been sending to friends and family as a birthday, thank you or celebratory gifts. These are amazing creations, beautifully present... See more

Rated 5 out of 5 stars

I have used this company a few times to place orders usually for my sisters Birthday. She loves Chocolate covered Strawberries and has found that this company has been the best by far. Every ti... See more


Company details

Written by the company

The Perfect Gift For All Occasions 😊


Contact info

3.5

Average

TrustScore 3.5 out of 5

342 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(342)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Visually great

Recently ordered a bouquet for my son doing well in his exams as he adores fruit. The display looked great but the fruit was quite ripe, I emailed to give feedback and the response offered a replacement. This came the following week and tasted great.

11 August 2022
Unprompted review
Berry Bouquets  logo

Reply from Berry Bouquets

Hi Emma
Thank you for taking our call and confirming the replacement bouquet was received.
Best Wishes
Berry Bouquets

Rated 4 out of 5 stars

poor customer service initially…but since resolved

My issue was now sorted out by Sam ... who called me and explained and issued a refund. She was extremely apologetic and helpful. I will use them again as the products that we have received previously were excellent so I trust that any future issues will now be resolved quickly by them.
Hopefully this will be a one off issue.

2 August 2022
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Fruit Bouquet arrived and no idea who it was from as no gift card. Tried calling them, emailing and online chat never got back and they don't answer calls. Shocking, I am now embarrassed as I do not know who to thank.

1 August 2022
Unprompted review
Berry Bouquets  logo

Reply from Berry Bouquets

Dear Adele
We are ever so sorry to hear this and we did email you but it seems you’ve not received it. We have left a voice message and hope to hear back from you.
Best Regards
Berry Bouquets

Rated 5 out of 5 stars

After a Hiccup with Order

After a Hiccup with Order. I can honestly say the Manager I spoke to today was very understanding and helpful and more than generous. We will have one happy wee boy. Thank you x
We received a New Fruit Bouquet and we now have a very excited, happy Little Boy. Thank you so much for your kind Gesture. X

30 June 2022
Unprompted review
Rated 4 out of 5 stars

Error was rectified - happy in the end

Originally had an issue but was ultimately rectified and suitable replacement sent a few days later. I had ordered a fruit-only bouquet for my mum who was just home from an operation to remove her gallbladder. However a substitute with chocolate dipped strawberries was sent, but she is not allowed to eat fat so it wasn't suitable. Also the written message from me was missing. I had difficulties contacting the site at first (they seemed to be suffering IT issues) but they did get in touch, and sent a replacement free of charge. The replacement was juicy and delicious and was gobbled up by mum & family. Thank you for sorting and I would use again. Cheers.

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

I had a problem with the message I wrote, but they absolutely surpassed themselves to rectify this. They went above and beyond to ensure I was happy and that shows you what a first class company this is. I would totally recommend them.

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Sumptuous strawbs!

I ordered some chocolate covered strawberries for my daughter's 8th birthday at her request on very short notice. They arrived the next day, beautifully packaged, and my daughter was stunned by how beautiful they looked! She says they aren't just good, they're fantastic and out of this world! I can vouch for this as I have had a couple to try for myself! They were incredibly fresh and very well packaged. Thank you for making my daughter's day with these sumptuous strawberries!

28 March 2022
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing. The bouquet I ordered as a gift looked nothing like the bouquet I ordered from the website, it was a cheap replacement. I complained and was told "We sent out an alternative design with the same fruits as the star bouquet which we feel Looks just as nice.
Please bear in mind we are very busy and we do state that the designs can change depending on availability. We also state pots and baskets are used and can vary as we have a weekly delivery of new stock. " In other words, Berry Bouquet can send out exactly what they want, regardless of what you order and pay for. Buyers be aware. I was offered a £7 off my next purchase (I paid around £40 for the bouquet!) or for a driver to collect it. I was too embarrassed to put the recipient through that ordeal. Would never order again.

11 March 2022
Berry Bouquets  logo

Reply from Berry Bouquets

We are so sorry but we can’t find your details please can you get in touch so we can look into this further.
Sincerely
Berry Bouquets

Rated 5 out of 5 stars

Using U.K site

Using U.K. site to gift family and friends
Truly showpiece bouquets
It is not cheap so ‘nice to receive photos from family and see such a spectacular bouquet
Dipped strawberries pleased the children
My second purchase to Scottish addresses and both arrived in tip top shape in due time
It’s great to hear a “ wow “ from a recipient
I’d seen in US already , this sister brand is the best I can find. There are other vendors but berrybouquet is reliable and easy to use website
PayPal accepted

6 March 2022
Unprompted review
Rated 5 out of 5 stars

My Retirement Do after 32 years with…

My Retirement Do after 32 years with same company….. I wanted to go out with a BANG!
It’s customary to provide a culinary treat for colleagues, so I called on Berry Bouquets, I had many questions to ask, they were very promptly answered with satisfaction.
When my two large Bouquets were delivered on time, they were totally amazing !
Every one of my colleagues were blown away and asking me for the Name of the company.
It certainly was the best choice!
I can’t thank them enough and I will definitely be using these lovely guys again 🙌

3 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service provided.

Excellent service provided.. My delivery was prioritised and was made sure to have it packed and sent of the same day to be delivered for the next day. fast and effective.: family members and friends have ordered in the past as well as for Valentine’s Day the bouquets are amazing and packaging is very well done.. I had a small issue with my order the generous lady made it priority to have it sorted out within minutes.. fast and quick service.. I would certainly recommend them for anyone looking for an amazing gift for their loved one and I will surely be ordering again..

12 February 2022
Unprompted review
Rated 5 out of 5 stars

This is an amazing gift to receive

This is an amazing gift to receive, beautifully presented and very tasty. I'd recommend it to anyone, especially as you can get your chocolate hit along with so much healthy fruit.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Order being re-delivered

After an initial hiccup, order now delivered and recipients very very happy. Thanks

19 January 2022
Unprompted review
Berry Bouquets  logo

Reply from Berry Bouquets

Thank you so much for allowing us to make things right. As mentioned this was sent out but it seems unfortunately the neighbour did not make the recipient aware.
Sincerely
Berry Bouquets

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