Berry Bouquets  Reviews 

Do NOT bother ordering a "premium greeting card"... £5 for a piece of brown card, printed in black ink, upside down, and your own postcode stamped on it.

No wonder they don't show it on the website.

Also...zero response from customer services.

Amazing customer service!! I am in the States sending gifts to Granddaughters in the UK.
One got delivered right on time.
One wasn’t received and I found out I put the wrong delivery date on hers.
They immediately fixed it and were gracious and professional. Even though it was 3 am their time when we were conversing! Amazing. 😘

Delivery was booked for a specific date. Delivery to Northern Ireland was £25. I was told after ordering that it wouldn't arrive on the Saturday as needed (anniversary gift) but the following Tuesday. On Monday I then receive an email stating it would be Wednesday instead, due to a bank holiday.

"Bouquet" arrived today and I'm shocked by the photos I was shown. Paid for a large and it's tiny, nothing like I expected. Expensive, small and late and the fruit looks overly ripe. Embarrassed that this was sent as a gift.

Company made zero effort to remedy the delivery issues. Bouquet is pathetic. I've used American fruit basket delivery services, this is nothing like that.

Wonderful customer service via text message. Absolutely no issues. I was a bit hesitant as I have seen some bad reviews but I can say I was not disappointed. Would I used them again......
Absolutely

The taste of strawberries in chocolate is really good, and the package and delivery are pretty and accurate.❤️
I had a small misunderstanding because my student accommodation did not accept food delivery, but they operated it quickly and solved it✨
Totally recommend 👍🏼

I received a bouquet from you for my birthday on 15/04/24 that was ordered by a 93 year old friend. The condition was such, that nothing was edible. The strawberries had furry mould over them. The juice from them had run through, turning the pineapple pink and the chocolate was turning white in places. Even the cabbage chosen as a base was yellow. After trying to phone you and being informed you were too busy to talk to me I sent the first of my e mails to you attaching photos clearly showing the poor condition of the bouquet. I would estimate that, going by the state of it, it was assembled at least 5 days before I received it. I have since tried to contact you by phone and being told your still too busy and by e mail, but have not had any response from you whatsoever. I'm sure the photos are proof that I am not exaggerating. I therefore think a full refund should be made, not to me, but to my friend who placed the order with you. Regards Doreen Bicknell.

It,s been a month since I put this review on Trustpilot and still no response from Berry Bouquets. It appears that if they can't argue their case they totally ignore you and hope you'll go away.

What a waste of money the fruit were bland in taste and the chocolate tasted cheap and arrived after a special occasion

Actually, getting such good help in placing the order!
I’d entered everything a few times and still it wouldn’t be accepted, something wrong with my Australian address!
The online staff were patient and so helpful

An excellent product which is let down by very poor customer service, and very poor communication. 3 orders placed for different days well in advance - all had problems with delivery and execution. I reached out to try and get them to resolve my issues. Only available via chatbot and no reply to my email

Amazing bouquet of fruit has just been delivered.
Fit for the King and is such a beautiful gift to give for a special occassion or celebration. Even for your own dinner table!!!
Thank you

I ordered a fruit bouquet from berry bouquet and I’m can’t express how impressed I am with the quality, service and delivery.
My friend that has just had an operation was so so very pleased.
A huge thanks to berry bouquet.

Berry Bouquets are outstanding and professional I ordered a (fruit bouquet basket) fruit was extremely fresh and tasty, presentation beautifully wrapped. My first order ever and very happy with the service.

Excellent customer service, very attentive.

I wanted something different for Mother’s Day and this was perfect.

It didn’t arrive as planned (courier issue) but they went out of their way to get a fresh one delivered the next working day.

Amazing, great service, on time delivery! Will shop again!

Wanting to buy something different for a friend who’d just had an operation I came across Berry Bouquets. My friend was absolutely delighted, said it was very tasty and even though I’d selected a small fruit bouquet she remarked that it was much more than ample for her and her daughter to enjoy. It was sent out quickly, arrived during the delivery slot and although not cheap it seems a competitive price for edible bouquets. I would certainly use this company again.

My order arrived looking disgraceful did not look like the image at all. Company tried to blame it on the transit company but it was the execution that was very very poor. Won’t be using this company again!!

Poor quality and rude customer service. Will not order again.

How lucky and surprised was I to receive a Berry Bouquet this morning! This was probably one of the loveliest and most thoughtful gifts I have ever been given. The presentation was stunning, a true work of art, and the fruit itself was fresh and absolutely delicious especially the huge chocolate dipped strawberries!

I would like to say a huge thank you to the team. My order was extremely last minute, which meant I went to collect the item from the unit directly. However getting an amazing bouquet within 2 hours of ordering was an amazing feat considering a busy Saturday.
I want to express my gratitude and to say I would recommend this place to everyone.
My only critique would be that there should be a dedicated call handler. I have not marked down for this because they don't advertise for same day service and despite all odds they went out their way for me...so I was extremely lucky and very thankful to them all x

GREAT CUSTOMER SERVICE AS WELL AS GREAT PRODUCTS. HIGHLY RECOMMENDED. THANK YOU AGAIN FOR YOUR SERVICE.