credit for having all four tools and for making them easy to find, which not everywhere manages. no credit at all for what happens once you set one. my monthly deposit cap disappeared twice thi... See more
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Used welcome bonus, cleared it slowly, everything counted correctly
Joined because coworker insisted, ended up winning lunch money.
Balance updated after each spin, then stopped for about ten minutes. Refresh fixed it, but the payment history lagged behind the whole time. Customer support was still showing the same old note aft... See more
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Bonus terms page changed on the 12th
Bonus terms page changed on the 12th, the version I agreed to has gone.
Wrong reply from support
What I did not expect is how many games…
What I did not expect is how many games are unavailable rather than simply absent. You click a tile, it opens, and a message says this game cannot be played in your region. That has happened maybe fifteen times in a month.
If it cannot be played, do not put it in my lobby with a picture and a play button on it.
bingo rooms empty most evenings.
Bank statement upload
Bank statement upload: selfie upload completed on ticket #51679 but the file was not saved. Message centre sent me to the cashier after I checked email.
Friday evening
Friday evening, I attempted to withdraw 30. The payment area displayed one minimum first, then the final screen changed it. That is a messy place to discover a new rule. The account screen didn't make anything any clearer
before breakfast
before breakfast: The payout button froze after I confirmed £360 through debit card and yes, I checked the history
I opened request 90812 after the…
I opened request 90812 after the account screen contradicted itself. After that, the request was marked solved while nothing moved
Repeating myself twice made the ticket seem pointless. The screenshot was already in the thread
not impressed
not impressed: The KYC email asked for 'proof of source' with no example. I sent a statement, then they wanted a payslip, then a clearer statement. Just say what you need first time I was done after that
Not ideal
Not ideal: The casino bonus timer ended early; I checked it before dinner still waiting
The bit that annoyed me was Lobby…
The bit that annoyed me was Lobby search Mon 21:53: autoplay stopped on patchy car park data but round history never recorded the spin. Cashier screen sent me back to chat with no account message.
From my experience
From my experience, I only tested the website for one evening. Games opened, although account records and rewards kept disagreeing, so I stopped before adding more funds. I saved a screenshot before closing the screen.
Support reply about deposit
Support reply about deposit: the reply on iPad in landscape replied to a password problem I never raised. Lobby notice changed after refresh before I closed the tab.
While using my home computer
While using my home computer, the daily cashout limit was tiny. Reloading helped briefly, then the same problem came back.
Balance updated after each spin
Balance updated after each spin, then stopped for about ten minutes. Refresh fixed it, but the payment history lagged behind the whole time.
Customer support was still showing the same old note afterwards.
I had to leave for work
I had to leave for work. Bonanza Megaways counted 5% toward wagering after the promo page implied more nothing clear after that
The checklist displayed no absent…
The checklist displayed no absent files. The frustrating part was that the upload bar hit 100% then returned to zero. A proper checklist would have saved the back-and-forth. I looked again later and the wording was still unchanged.
The strange bit was Ticket #56058
The strange bit was Ticket #56058: support on the account page answered with the wrong bonus terms. Transaction log showed a newer status after another refresh.
Withdrawal tab on iPad in landscape…
Withdrawal tab on iPad in landscape showed the first problem: the cashier on ticket #2508 moved my payout from failed to review with no note. Email update pushed the issue back to the account page after I checked callback request.
the catalogue is broad
the catalogue is broad, no argument, but the game info panels are missing the volatility and max win on about a third of the slots, and those are the two things worth knowing
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