Don't even waste your time like I did. Brought a BBQ for £450 got it home to build dent in the panel. Called was asked to bring the panel back to replace which they did and 40min round trip for m... See more
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Don't even waste your time like I did. Brought a BBQ for £450 got it home to build dent in the panel. Called was asked to bring the panel back to replace which they did and 40min round trip for m... See more
Company replied
The size of this carpet 360cm X 260cm was fine for our tent but was a bit surprised as it appears to be a Second, with several fibres frayed out like loose threads and where carpet has been joined th... See more
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Placed an order and a £500 deposit for a hot tub back in July on the understanding it would be delivered early September. Electrics fitted, base fitted, decking all planned and all good to go. A... See more
Company replied
Great suite for my garden with good quality materials. Delivery was amazing too I ordered on the Saturday and it was here Monday morning. Also Jack the delivery man was so kind and helpful to me as I... See more
Based in Wellingborough since 1983, Bestbuys is a large retail store which dramatically changes throughout the year to reflect the outdoor seasons. ----- For the summer, we have a huge range of Outdoor Furniture and Garden Accessories to help you make the most of your garden or patio. All of our items are on display for you to see and try, including our range of Patio Dining Sets, Corner Sets, Sofa Sets, Sun Loungers, Parasols, Gazebos and much more... We also stock a great selection of Charcoal Barbecues, Gas Barbecues, Fire Pits and Barbecue Accessories including BBQ Tools, Covers, Firewood, Smoking Wood Chips and more to help you enjoy some al fresco dining. Whether you like the authenticity of cooking using charcoal or prefer the convenience of gas, we have the perfect barbecue, accessories and fuel to get you grilling this summer. ----- If you are looking for a way to relax and take care of your body, a Hot Tub could be the perfect investment for you. Our range of Hot Tubs include the latest technology / features and are among the most energy efficient Hot Tubs on the market. You can relax in the knowledge that having installed over 1,000 Hot Tubs locally, our team of award-winning engineers are on hand to answer any questions you may have and offer expert after sales service and advice. ----- In the winter months, our store still features a reduced summer range, but also gradually shifts towards our range of Winter Clothing and Ski Wear. If you are looking for a warm waterproof jacket for those chilly morning walks or want to get kitted out for your upcoming ski trip or northern lights tour, we have a great range of winter clothing and accessories to help you enjoy the outdoors in comfort (Winter Clothing normally available in store from September – March). ----- To help you celebrate Bonfire Night and New Year’s Eve with a Bang, we have a huge range of fireworks available to buy in store from small sparkly fountains and low noise fireworks all the way up to large barrages, firework selection boxes and rockets (Please visit our website or contact our store for Firework sale dates). ----- Our team of friendly product experts are on hand in store to answer any questions you may have. We look forward to seeing you at our store in Wellingborough.
Nene Court, The Embankment, NN8 1LD, Wellingborough, United Kingdom
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Ordered two garden folding chairs, very happy with product and delivery from Best Buys
Super service, lovely people to deal with, but if I'm honest, was disapointed with the quality of the awning carpet :(
Good quality camping chairs at a good price. Very comfortable - and they even have three recline positions. Delivery on time too. And now we have the sunshine too, so all is good.
Didn't have my tent in stock but rang me back as soon as they had a delivery and despatched it same day. All staff very polite and friendly.
I ordered an electric cooler
Although I did not pay for 24 hour delivery it arrived the next day
Excellent service
I bought two thermarests from Bestbuys; delivered promptly and wrapped extremely well with lots of protection. Would definitely use them again.
Placed an order, but there was a problem with their order/computer system.
They contacted me to let me know about their problem, then were very helpful in sorting out the reordering and arranging delivery to meet a delivery requirement.
Would happily use this company again.
I originally bought a Kampa Filey 6 Air tent (with footprint and carpet) at a discounted price (end of season sale). Very happy with purchase and first use was great. Unfortunately, second time we came to pitch the tent we found the connecting air-pipes had perished (a known fault with the type of plastic Kampa had used in manufacture). Expecting a battle to get my money back, I needn't have worried. Bestbuys offered a full refund with free collection, no questions asked or the option to pay the difference on another tent. I decided to give Kampa another try and ended up buying the Croyde 6 Air Classic. Bestbuys then honoured the original Filey deal by throwing in the associated foot print and carpet at no extra cost. This in my mind reflects outstanding customer service. I spoke to Paul Archer and he was very helpful and quick to respond to all of my concerns. Thanks Bestbuy, you took the initial disappointment and stress of the faulty tent and made the process of replacement painless and I'm now once again a happy Kampa!
Ordered 2 Quest relaxer chairs by telephone. Order was dealt with swiftly and by a very pleasant and knowledgeable lady. Had a problem with delivery but this was promptly and efficiently dealt with and the manager telephoned to check I was happy. Would really recommend Bestbuys and look forward to using them again.
Haven't used the item yet but the price and delivery were excellent. Ordered Sunday night received Tuesday.
we purchased a drive away awning this was the best price anywhere on the net, Very quick delivery, first class service.
Good prices, wide range of products and very fast delivery. Camp beds i ordered were very comfy, easy to put together and quite sturdy.
Excellent price, correspondence with a quick delivery
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