What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some Karndean. The price could not be beaten plus an extra 10% off with an advertised code. Unfortunately MasterCard messed up the payment. Charlotte could not have been more helpful, and we... See more
Company replied
I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more
Company replied
Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more
Company replied
Company details
- #23 of 88 best companies in Flooring Shop
- #30 of 120 best companies in DIY Store
- #19 of 39 best companies in Flooring contractor
- #76 of 243 best companies in Home improvement shop
- #10 of 40 best companies in Wood and laminate flooring supplier
About Bestatflooring
Written by the company
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice
We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.
We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.
Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.
We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.
Why Choose Bestatflooring.co.uk?
Written by the company
- Fast UK Delivery
- Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
- Free Samples
- Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
- Price Match Promise
- If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
- Flexible Finance Options
- Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.
Contact info
Unit 2 Orion Way, LS9 0AR, Leeds, United Kingdom
- 01138688653
- hello@bestatflooring.co.uk
- bestatflooring.co.uk
Save 10% on Classen Laminate
4.8
Excellent
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery let down
Good start with ordering and product information but unfortunately the delivery didn’t arrive today as it was supposed to. Contacted Bestatflooring this morning to ask what time it would arrive as I had taken a day off work and was told they would contact the courier and get back to me.
At 3.30 I still hadn’t heard back and emailed again, received a call saying the delivery wasn’t going to arrive today after all.
They’ve scheduled it in again for tomorrow but cant promise it will arrive, another day off work as the delivery company won’t leave it if there’s no one at home. Very disappointing!
Thank you for replying to my review and I also hope my rescheduled delivery goes smoothly
Unfortunately I still have no idea when that will be ? I have emailed again today regarding delivery but have not had a reply … maybe you could sort that out?!
So another update, was contacted today and told my order had been delivered, I had been at home and it hadn’t been delivered to me! Was then contacted to say that was a mistake it hadn’t been delivered but it was definitely on the van and would be delivered to me this afternoon, it’s now 6.45 and it still hasn’t been delivered. An afternoon taken off work wasted, Would NEVER use this company again!!
*update*
Order delivered yesterday morning. Product is excellent.Customer service more helpful yesterday …. Delivery appalling!
5 May 2026
Unprompted review
Reply from Bestatflooring
Thank you for taking the time to leave your review. We’re really sorry to hear that your delivery did not arrive as expected and completely understand how frustrating this must have been, especially after taking time off work to be at home.
While our deliveries are carried out directly by our suppliers and their courier networks, we appreciate that your order was placed with us, so we’re sorry that the experience has fallen short on this occasion.
We’d also like to clarify that our team is unable to confirm an estimated arrival time until the day of delivery. That said, we do appreciate that you should have been updated sooner, and we’re sorry for the delay in communication.
We hope your rescheduled delivery arrives smoothly, and if there are any further issues, please do get in touch with our team so we can continue to assist.
I recommend Bestatflooring
I recommend Bestatflooring, they responded quickly to email & phone enquiries, helpful, competitively priced & arranged timely delivery.
27 March 2026
Reply from Bestatflooring
Thank you so much for your lovely review and recommendation.
We’re really pleased to hear that you found our team helpful and responsive, and that your delivery was arranged in good time. We always aim to offer great service, competitive pricing, and a smooth experience from enquiry through to delivery.
Thanks again for choosing Best at Flooring!
April from Bestatflooring was a delight…
April from Bestatflooring was a delight to collaborate with from start to finish. Communications were always friendly, clear and supportive. When we enquired about returning some excess flooring April proactively contacted us to make us aware of the upcoming return closure date. Bestatflooring offered the best price for our Karndean LVT and order and delivery processes were easy and smooth. Highly recommended.
1 May 2026
Unprompted review
Reply from Bestatflooring
Thank you so much for your wonderful review.
We’re delighted to hear that April looked after you so well and made the process clear, friendly, and supportive from start to finish. It’s great to know that your Karndean LVT order, delivery, and return enquiry all went smoothly.
We’ll be sure to pass your lovely feedback on to April, she’ll be so pleased to hear it.
Good service and customer focus
9 April 2026
Reply from Bestatflooring
Thank you for your review! We’re really pleased to hear you were happy with the service you received.
Thanks again for choosing Best at Flooring, we really appreciate your feedback.
Top Company
Customer Service was great, April and Kieran helped me with my order. Arrived on time, delivered professionally. A great choice for Karndean flooring.
9 April 2026
Reply from Bestatflooring
Thank you so much for your fantastic review. We’re really pleased to hear that April and Kieran were able to help with your order and that everything arrived on time and was delivered professionally.
It’s great to know you’re happy with your Karndean flooring choice. Thanks again for choosing Best at Flooring, we really appreciate your kind words.
Great service
Great service, delivery driver was very efficient and helped with unloading and the customer service team on social media were quick to assist on enquiries. Only thing is they forgot to include our floor care free product, but other than that all good.
28 March 2026
Reply from Bestatflooring
Thank you so much for your lovely review. We’re really pleased to hear that your delivery went smoothly and that our driver was able to help with unloading. It’s also great to know our social media customer service team could assist quickly with your enquiries.
We’re sorry your free floor care product was missed from the order, but don’t worry, we’ll get this sorted for you.
Thanks again for choosing Best at Flooring, and we hope you love your new flooring!
Good price and good service.
Good price, friendly and efficient service. Special mention for Kieran who confirmed availability when I called, and placed an order with the supplier immediately.
23 March 2026
Reply from Bestatflooring
Thank you so much for your kind review! We’re really pleased to hear you were happy with both our pricing and service.
Kieran will be especially glad to see your mention, we’ll be sure to pass on your feedback. It’s great to know he could help confirm availability quickly and get your order placed without delay.
We truly appreciate your support and hope to assist you again in the future!
Reply from Bestatflooring
Thank you for your review! We’re really pleased to hear you were happy with the service and found our pricing competitive.
We always aim to make delivery as convenient as possible, so it’s great to know arranging a suitable day worked well for you.
Thanks again for choosing Best at Flooring, we really appreciate your feedback!
Impressive
Very efficient and helpful when I was ringing round for the best price. Order arrived on the day as stated. Refreshing to find this level of service is still available!
14 April 2026
Unprompted review
Reply from Bestatflooring
Thanks so much for your kind words! We’re really pleased to hear that you found our team helpful and that we could offer you a competitive price. It’s great to know your order arrived exactly as promised too. We truly appreciate your feedback and your support, it means a lot to us!
Kieran at Best at Flooring was very…
Kieran at Best at Flooring was very efficient in helping to arrange our flooring arrived as we needed it ASAP
I highly recommend this company, prices are reasonable, quality flooring and great service
WIN,WIN
Thanks
Mr Naeem
9 April 2026
Unprompted review
Reply from Bestatflooring
Thanks for your great feedback!
We’re delighted to hear that Kieran was able to help get everything arranged quickly for you, especially when timing is tight. It’s fantastic to know you’re happy with the pricing, quality, and service too.
We really appreciate your recommendation and your support. Enjoy your new flooring!
Great product and service
1 April 2026
Reply from Bestatflooring
Thanks for your review!
We’re really pleased to hear you’re happy with both the product and the service. We appreciate your support and hope to help you again in the future!
Quality from start to finish
Ordering easy and good quality product and Customer Service was excellent would hesitate to recommend to anyone.
9 April 2026
Unprompted review
Reply from Bestatflooring
Thanks so much for your fantastic feedback!
We’re really glad to hear the whole process was smooth for you, from ordering through to delivery, and that you’re happy with the quality and our customer service. Your recommendation means a lot to us.
We hope to help you again in the future!
Delivered in reasonable timeframe and…
Delivered in reasonable timeframe and in full, all same lot numbers etc
13 October 2025
Reply from Bestatflooring
Thank you for taking the time to leave your review! We’re really pleased to hear that your order arrived within a reasonable timeframe and that everything was delivered in full!
We appreciate your feedback and hope you enjoy your new flooring. If you ever need anything else, we’re always here to help!
Nightmare if you need to return
The floor i received was not really as advertised. Not their fault as they use Karndean pictures. The issue i have is trying to return 3 boxes of flooring. They offer no help with this so you are on your own. Having a nightmare with courier companies trying to return and spending hours trying to sort. The company was good to deal with but if you need to return it's a nightmare so I would advise against using for this reason. They should have an account with a courier company, send you the label and arrange it for you. Also the boxes arrived damaged, not a problem as such and so if I get to return they told me I won't get a refund unless in pristine condition . So all in all I would advise going to your local flooring shop rather than trying to buy online because I might just now have to cut my losses.
16 April 2026
Unprompted review
Reply from Bestatflooring
Thank you for taking the time to share your experience. We're really sorry to hear about the difficulties you've faced with your order and the return process.
We completely understand how frustrating it can be when a product doesn’t meet expectations, especially when it comes to something like flooring where appearance is so important. As you mentioned, we do use manufacturer imagery (such as Karndean), but we always recommend ordering samples first to help avoid this situation.
Regarding the return, we’re genuinely sorry that arranging a courier has been such a challenge. As an online retailer, returns do need to be organised by the customer, but we take your feedback on board and understand how having a more supported process would make things easier.
In terms of the packaging, we’re sorry to hear the boxes arrived damaged. While we do our best to protect goods in transit, this can occasionally happen with heavy items. We would also note that this wasn’t reported to us prior to this review being left, so unfortunately we haven’t had the opportunity to look into this or assist sooner. Our returns policy does require items to be in resalable condition.
We really appreciate your feedback, it helps us improve, and we’re sorry this experience didn’t reflect the level of service we aim to provide.
Excellent from beginning to the end
Excellent from beginning to the end. Customer service helpful big style. Have recommended the company to others.
24 March 2026
Reply from Bestatflooring
Hi Jo,
Thank you for such a fantastic review!
We’re delighted to hear everything went smoothly from start to finish and that our team made a great impression.
Your recommendation means a lot to us—we really appreciate your support!
Reply from Bestatflooring
Hi,
Thank you for your great review!
We’re really pleased to hear you experienced a professional service from start to finish.
It means a lot to us, and we’re always here if you need anything in the future!
Quickstep laminate
Good product, excellent communication and very quick delivery time.
Overall, an excellent company to use and I would highly recommend.
18 March 2026
Reply from Bestatflooring
Hi James,
Thanks so much for your kind words! 😊 We're really glad you were happy with the product and service. We always aim to keep things smooth and speedy, so it’s great to hear that came through. Appreciate the recommendation!
Poor delivery company
Delivery company were shocking. If you are supplying a premium product then the company you use to deliver the product should be able to deliver the same quality
20 March 2026
Reply from Bestatflooring
Hi Dave,
We’re really sorry to hear about your experience with the delivery company. As an official online partner of Karndean, all orders are shipped directly from their warehouse, using their trusted couriers on our behalf.
I can see there were a couple of issues with the delivery, and as a result, the delivery upgrade was refunded. We completely understand how frustrating delays can be and sincerely apologise for the inconvenience this caused.
Thank you for your patience, and we truly appreciate your feedback.
Flooring was delivered when said and…
Flooring was delivered when said and was well packaged. I haven't start laying it yet, but everything looks fine and ready to go
9 March 2026
Reply from Bestatflooring
Thank you for your great feedback! We're really pleased to hear your flooring arrived on time and in good condition.
We hope the installation goes smoothly, and that you're happy with the finished result. If you need any advice or support while fitting it, feel free to reach out, we're always happy to help.
Thanks again for choosing Best at Flooring!
Good Service
The website was easy to navigate when looking for Quick-Step products . The assistance from the on line chat option was good, provided all the information required to place an order. The customer service representative April was very helpful. Delivery of my order was received on the day as stated . The courier from Walkers Transport was also very efficient.
20 March 2026
Unprompted review
Reply from Bestatflooring
Thank you so much for your kind review!
We’re really pleased to hear that you found the website easy to navigate and that our live chat support helped you confidently place your order. I’ll be sure to pass your lovely comments on to April, she’ll be delighted to hear she made a difference.
It’s also great to know your delivery arrived as expected and that Walkers Transport provided an efficient service.
We truly appreciate your feedback and hope to see you again at Best at Flooring in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.