Best Buy Canada Reviews 

Based on my recent experience with Best Buy (BB), I would recommend you NEVER buy any digital download software. If there any problems with the software, their customer support and service is terrible. Do NOT expect ANY help

In early 2025-10, I bought a downloadable copy of Norton 360 from BB's website. The day after, I received an Email from BB with "instructions" as to how I was to get my software - a simple three step process. Step one: download the software using the link supplied in the Email. Step two: install the software. Step three: activate the software using the product key supplied in the Email

Simple enough. ONE PROBLEM: the Email did NOT include a link to download the software. I tried downloading the software directly from Norton's website. BUT, when I went to activate the software using BBs product key, it was TWO characters too short

When I first contacted BB's Customer (Tech) Support, they did not understand my problem because they kept telling me to download, install, and activate the software. I had to explain over and over that I could not complete the first step because the Email they sent me did NOT include a download link

Once they finally understood my problem they assured me that they would get the problem fixed within 24 hours

I did NOT receive an Email to correct the problem in 48 hours. So, I reached back out to Tech Support again

Thankfully, the new support person did not take as long to comprehend the problem. However, their solution was no different ... we'll have the problem corrected within the next 24 hours

After waiting yet another 48 hours; I was getting ansy re how long I've now been without any virus protection. Since it was becoming clear that BB was NOT going to resolve my problem, I bought a new one-year subscription directly from Norton

But wait - now things get still worse wrt BB

I now no longer need the copy I purchased from BB, so I complete a "return product" form online to cancel my purchase from them just over a week ago. The next day, I receive a follow-up Email from BB (see attached pic). Expecting a simple refund back to my credit card, instead, the Email instructs me to go to the Best Buy store of my choice where I can be reimbursed

At the store, they first tell me they can't reimburse me without a copy of the purchase receipt. After I find that, they verify my receipt, only to then inform me that they can NOT give me a refund because I bought the software online. My complaining that my order cancelation was accepted and that I was instructed to go to a store for my refund falls on deaf ears

Their recommendation: I should (again) contact Customer Support for my refund (because that's worked out so well before)

After several more contacts with Customer Support where they keep assuring me that they will rectify the problem, first in 24 hours, later in 48 hours; BUT NEVER DO – I make what I hope will be one FINAL attempt to get this resolved

Speaking with Customer Support yet again, and referring to the previous calls, I state that it has now become more than clear that they are unable (or unwilling) to correct the problem, given that this issue has now dragged on for more than a month; therefore I should be issued a refund for my purchase. Again, I am REFUSED, plus the individual informed me that they (Best Buy) would be UNABLE to correct the problem. Instead, they recommended that I downloaded the software from the Norton website and simply activate that copy instead of the copy I purchased

When I explained that I have already tried to do that and it did not work because the Best Buy activation product key was two characters too short for the software downloaded from the Norton website; the customer support representative showed a complete lack of empathy (or understanding) and simply repeated the same recommendation

ABSOLUTELY USELESS. Deserving of a ZERO rating, but the lowest I can give is a ONE star. This is too generous

Cancelles orders made on sale items, tries to get you to pay full price. Scam central.

Best Buy Canada sold me an incomplete TV.

I am very sick and took 35 days to open the box. There was no remote. When I contacted the customer service, the representative told me "the 30 days window for a return is over. There is nothing I can do for you. You just have to buy another TV".

I get that I took too much time to open the box and that the 30 days window for return is over. I take my responsabilities. But there wouldn't have any problem if Best Buy have sold me a complete item.

I'll never buy at Best Buy ever again.

Souradip is an amazing store supervisor. He was very polite, friendly and yet professional. Bestbuy is lucky to have you.
( Ola )

Worst retail experience I've had in a long time. Dance music blaring so loud you couldn't talk to the staff. If it were a night club, I would understand, but I am trying to get info and feedback on a product they sell but couldn't hear anything they said over the music. As well, staff were uninformed on the products and could only read the specs on their phones. I did that already and wanted to see the product first hand - that's why I went to the store. No demo models available, so that was a no go. What's the point of going to a brick and mortar if you can't check out the products? I couldn't wait to get out of the store. I should have saved myself the traffic headaches and ordered online like normal people I guess.

I purchased Christmas gifts for my family in Ontario. I mentioned that of course there would be no PST as that is an Ontario sales tax
Actually it is completely illegal for you to charge this in Alberta! Shame on you and stop ripping customers off!

Atrocious service.

In late November 2025 I went to the Surrey Central BC BestBuy store looking to purchase a stacking washer and dryer. Having found a Samsung set I really liked, I asked staff the prices of the same model dryer, with and without a heat pump.

I must have asked their two staff members that question, at least 10 times. I was very frustrated! Consequently, I started raising my voice. I kept asking them to listen to my question, but they kept giving me other information I didn't ask for.

I finally sat down at the desk in front of them and said "take a breath and listen to my question." Again, no direct answer. They said they were working at getting all the costs together for me, which I said I didn't want at that point. For budging reasons, I simply wanted to know the dryer prices.

It took almost 15 minutes and a chat with their manager to give me the answer.

After that I asked the lady staff member for an invoice stating all the individual costs (i.e. delivery, stacking fee, installation fee, removal of the old machines, etc.). She said they don't give that, and that she'd write it down on a piece of paper for me. I said that all businesses I've dealt with in my life I've always gotten some kind of official invoice before my purchase, and that I've never heard of one hand written. She also gave me some other incorrect information.

Speaking with the manager, he finally gave me a printout of an invoice that I left with to think about. In the end was there for about 25 minutes, I should have left long before.

After that I went to two other businesses to check out prices. First was 'The Brick', and second was Trail Appliances. I got the invoices I asked for without any trouble. Their customer service was also great--which I commended them for.

I ended up purchasing a set from Trail Appliances on King George Hwy in Surrey BC. That's because I not only got the best overall customer service from them, and the best deal too.

Best Buy's price was comparable to those at The Brick and Trail Appliances. Best Buy was closest to me, for which I was prepared to purchase right on the spot. However, they lost a sale from their very poor customer service. That's why I decided to check out other places. I still have their invoice and wrote down both their salespersons names for my records. To protect their privacy, I have not shared them here.

BUYER BEWARE Bestbuy sells fraudulent products to make money and does not care when or if you do find out about it.

A few of years ago we paid several hundred $'s for a 55 inch Fire TV plus buyer protection plan. In the past month our TV has acted up; not opening many of the apps, and sometimes cycling though the login pages of all the apps for a few minutes before landing on an app. Our network speeds are excellent.
We called Geek Squad, a techie was sent out on Mon Nov 17th. It was like dealing with an insurance adjuster... he did not want to find anything wrong with the tv... like a vehicle with an intermittent issue, only a couple of apps were misbehaving. He concluded that the tv had no problems said he would not replace the motherboard unless he proved that it or the tv weren't working. He left and we're pissed. The TV still has issues and the buyer protection plan is a joke.
So, lesson learned; Do not trust Best Buy, they didn't even try to honour the protection plan and ignored our problem. We had no place to turn so we bought a new tv elsewhere, at great expense. We will not buy electronics or anything else from Best Buy again.

Best Buy, Saint John, NB.
Went in the store to buy an Fire Cube. Nobody in the store to help me (in not physical on the shelf, is just a piece of paper), so went to the cashier. I had to stay in the line 15-20 minutes. Finely my turn came. The cashier said" just one item." Yes, just one, then she said;" give me 1 minute I have to go in the back to bring it for you". She went in the back for long time (10-20 minutes). I saw her asking a person for help (I think the store manager - looking very angry ) and both disappeared in the back for other 10 minutes. Then the cashier came an said" sorry we don't have it in stock. So, I have to wait over 30 minutes in the store fore someone to tell me " sorry we don't have it in store". For sure is simple way to know if you have an item in stock, no for Best Buy. Worse experience ever!

Jaccub from the Duncan store the Geek squad was professional efficient and friendly dealing with my computer problem. Would definitely use and refer them again
Kim

The worst company to order online. They do not delivery orders.I had to call them several times and they did not want to give a refund.
I paid money to get soooo much trouble and waste of my time.
The first and last time bought from them.

I cannot leave the market seller a nasty review as my order was cancelled without informing me, and no way to reference against the seller "OneDealOutlet Canada", but my ordere number was 1025573666
Made a purchase on BestBuy.ca market place for computer memory and price was 168$ for 32GB. Paid and received order confirmation but part never arrived. They apparently cancelled my order and did not inform me as it was based on their say "out of stock", but product still showed stock that same day. Now the exact same product with exact same webcode number has doubled in price at $340 but still shows multiple stock. 2 day later now stock went down to only 1 left in stock, Sooo they indeed still had stock and more then 1 over the last week or so, so they really cancelled my order due to price hike.... and this was done after the deal was completed and i had an order confirmation number. Will not shop at BB.ca ever again and will use something else, but they all suck these days.

What an absolute circus of a company. I bought something on their website thinking its an actual store but they sell things I guess kinda like Facebook Marketplace and its an absolute disgrace. I have multiple random charges on my card, ZERO transparancy, ZERO help. I bought several computers with this company and feel like I have been absolutely scammed and ripped off. I will NEVER shop best buy again. What a horrible company model.

I visited Best Buy at Warden and Eglinton this morning (for the second time and had the same experience) and was almost blinded by the sea of blue T shirts almost all clutching their personal phones and iPad which i believe they use for work. I am very interested in purchasing an audio system, camera and maybe a laptop. Waited and waited in the audio section with many a sales individual walking around not approaching and not even making eye contact. One did holding a folder in his hand but that was it. I was testing the sound and had some questions. I walked to the camera section - dead zone - and then went to the Geek squad area to try my luck there. There was a guy there with his back to the counter scrolling through something real important on his phone. I decided to leave but on the way out the charming greeter greeted me. So I asked her what it would take to get some assistance in the audio section. She said she would send some one over. I went back spent another 5 to 7 minutes when a guy sidled over with a look on his face that said - What DO you want -. I needed some information on the prices and what exactly was included. That confused him because he gave me two conflicting answers and another look that said - Are you done-. I had had enough and he could not wait to get away. I know most of the people working here are just there for the pay check but it would go a long away if the company could probably pay fewer people a little more and get some initiative shown. I was in the store Sunday 16th. November around 11 to 11.30.

I placed an order for the purchase of the bag set that came with “Gift with purchase". When I received the order the “gift” was not included. On contacting customer service agent, I was informed to replace the order after 30 days in order to get the “gift” as the “gift” was “out of stock”! Once the new order has been processed, I will get “gift” and the process for refund will take place.
This is so unacceptable! My first online purchase from Bestbuy and it was so disappointing. Making me bound for 30 days when I have to travel before that! I am surprised that such an organization as Bestbuy can advertise this and then say that “gift” is out of stock. It is beyond me how can they advertise this and then claim it is out of stock. When inquired, Best Buy replied that "if it's in stock, you can reach back to us and place the order, and we will help you refund it". Personally considering (personal observation/views) this as a scam of the year.

I purchased a 13” MacBook Air in 2021 through Best Buy’s online marketplace under their refurbished section. Fast forward to 2025: I went to use my laptop one morning for work — I run my own business, and nearly everything I do depends on my computer. When I opened it, the screen was grey and displayed a message stating it had been locked through Find My Mac.

I knew I hadn’t triggered this, so I followed the on-screen instructions to obtain an unlock PIN. The link led me to a page that was supposed to provide the PIN, but nothing happened. I contacted Best Buy, who directed me to Apple. After leaving my computer with an Apple-certified technician, I was informed that because the laptop was refurbished, it had not been properly wiped. The original owner still had Find My Mac enabled — meaning they were the only person who could unlock it.

I returned to Best Buy with this information, only to be told there was nothing they could do. I am beyond heartbroken and disappointed by the complete lack of accountability. Best Buy failed to ensure the device I purchased from them — and paid good money for — was secure and properly reset. As a result, my laptop is now unusable, and I’ve effectively lost access to my entire business. Best Buy has washed their hands of the situation, leaving me with nothing.

It’s devastating to see that Best Buy is yet another company that does not value its customers and is focused solely on profit. I will never purchase from them again. They’ve shown me that my hard-earned money and my time mean nothing when issues arise. Truly unacceptable.

Took my laptop to fix on geek squad I have membership as well. Geek squad can’t fix my laptop and told me to go somewhere else to get repaired. They didn’t have the parts, they won’t check other Best Buy locations to see if they have parts they told me to go look for part’s myself. They took all my data of my laptop off and couldn’t put it back had to spend money on a usb drive to get my personal data from my laptop back. To be surprised that their representative of Geek Squad telling customers to take their laptops to go somewhere else to get s fixed meanwhile I pay Best Buy membership. Never get membership it’s not worth it since they can’t fix anything. Take your money and spend somewhere else. Worse customer service of all time

Problems at EVERY level:
- computer ordered/paid had 32mg of memory
- computer arrived with only 16 mg of memory
- after several emails, agreed to accept $45 refund
- this meant that I had to order the missing 16 mg on Amazon & then tear the laptop apart to install the 16 mg myself
- it cost ~$49.50 - took a week to arrive
- they said the $45 would be credited within 10 days
After 50 days inquired why still still no refund
“Oh, so sorry - will extend warranty by 2 months”
Does this include any damage resulting in an amateur (me) tearing the machine apart?
Refund was finally credited.
-
Bestbuy itself:
- Very pour communication and service:
- To paraphrase their initial (generic?) order acknowledgment:
“Your order has experienced a payment problem – don’t do anything for the next 5 days
– if your order has not arrived by then – we will cancel the order without telling you anything.”
Twice this order was canceled – then accepted using Paypal – with the same credit card!
Why 10 days of BS before accepting the 3rd order?
However, the Paypal order initially had this credit card listed as ‘unusable for this order’ - by Bestbuy.
When Paypal was reminded that this card had been used, for several years, for a couple of regular monthly payments – they advised that the card be ‘re-validated with their system’ (merely reenter data again), then go back to Bestbuy and try using Paypal again. Order accepted this time.
Then, on day 4 of the 3rd order – after hearing nothing since the order placement – receive email that the order had been shipped.
So after 2 weeks, and 3 attempts, finally have a completed transaction.
There were lots of laptops in stock – so why make up some BS excuse.
Sounds like Bestbuy uses this “wait 5 days” excuse to cover their incompetence.
I don’t have a credit problem but it appears that Bestbuy might.
They cover their a** by not billing until shipment.
Wonderfully inept customer service.
Automated responses without followup.
Aggravation at every level dealing with these people.
Was it worth it????

Best Buy Canada has taken money for a product from a senior citizen, and refuses to refund her. She purchased from a vending machine and it did not dispense the product. It has been 3 months, I’ve contacted Best Buy 6+ times and they refuse to solve the issue without us going into the store she bought it from… only problem is, it was a vending machine at an international airport! There was no store. In what world is this acceptable?