BestdirectReviews 

251
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the ordering process to be easy and appreciated the quick delivery of their products, often arriving sooner than expected and well-packaged. Many were very satisfied with the products received, noting their good quality and how well they met expectations. The service provided was frequently praised for being excellent, with good communication regarding delivery status. However, some customers experienced issues with product quality, finding items to be cheaply made or not as expected. There were also instances of delivery problems, such as missed deliveries or receiving the wrong item, and difficulties with the return process.

What people talk about most

Product

Consumers find the product to be positive, with many praising its quality, functionality, and ease of use.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising items as "quality items" and... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of... See more

Service

People report positive experiences with service, often highlighting it as great, quick, and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements... See more

Company replied

Rated 5 out of 5 stars

Easy to order, Super quick delivery and well packaged. Absolutely love the walking sticks. Great for better posture. And feel so sturdy. So much better than normal walking sticks.

Company replied

Rated 5 out of 5 stars

Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.

Company replied

Rated 5 out of 5 stars

Product that we bought ceased to charge a few months after we bought & it was replaced immediately


Company details

  1. #200 of 233 best companies in Homewares Shop
  2. #33 of 50 best companies in Exercise Equipment Shop

Written by the company

Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(251)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheaply made

Had 2 and both broke snapped at the foot bar while I was on it one snapped after 2 days of having it no safe at all cheap metal cheaply made

17 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!

Rated 1 out of 5 stars

Wouldn't recommend

ordered a spray gun 2 weeks ago. Says on the site delivery is 2 to 6 working days. Emails haven't been responded to. No update emails, no meaning reply on the online chat. Just a horrible service and company

16 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Ernest We would like to apologize for your negative experience. We’re normally known for our exceptional customer service and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Rated 5 out of 5 stars

Fantastic exercise machine

I'm 65years.just had a back operation and this machine is awesome.ive had many different machines in my life,this is so so good.really can't praise it enough.get it and enjoy .

10 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Jane

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Fast delivery and product exactly as advertised

Very happy with the fast delivery time and absolutely love the Ab booster plus it enables a good workout without taking up to much space.

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Patricia

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Came in super fast time

Came in super fast time. Great machine for what it is.. Great workout for all over.. 👍👌

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lyn

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Dangerous

Abs booster arrived within a week unlike some of the stories of waiting over a month. All the parts present. Easy to put together.

But the handles snapped off during use on second day of arriving. Dangerous piece of equipment! I requested refund through PayPal dispute and have received it.

The actual idea behind it is amazing. And am looking for a decent quality (and safe!) one. Little bit like going up and down on a see saw. Only need a small space for it

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark.Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Rated 5 out of 5 stars

I received my Abs Booster last week

I received my Abs Booster last week. I love it. I actually don't like exercise but this is different. I'm slowly building up my count. Highly recommend!

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Laurie

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 4 out of 5 stars

And Booster is amazing

I have had my Abs Booster for about 3 weeks now & can honestly say I love it. I get bored with exercise very quickly. Not with this. I am gradually building up my times and very happy with it all round. Definitely recommend this.

6 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Maxine

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 2 out of 5 stars

Ordered Ab Booster Plus. Product is good. Bestdirect are not.

Good and fun exercise machine. It could be made of stronger materials to make it more stable and screws to put it together were also pretty rubbish. It also took me a long time to receive and I did not receive confirmation of dispatch for many days after ordering. Overall, happy with product but I won't be ordering from Bestdirect again.

Please note: The response from Bestdirect was posted over a year after the review was left.

6 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lucy! We would like to extend our most sincere apologies regarding the issue with your Ab Booster. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 5 out of 5 stars

Arrived just 24hrs after ordering.

Arrived just 24hrs after ordering.
Easy to put together great machine and folds away after use
Would recommend

6 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Mrs. LJ

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Not arrived yet

I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long.

5 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 1 out of 5 stars

Not arrived

I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long

5 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 5 out of 5 stars

Impressed so far

Ordered easily and delivered quickly. Easy to put together and although seemed a little flimsy at first it works well and seems a great workout. Time will tell but you certainly feel a burn a few minutes in. Not sure I'd manage 30 mins YET and I am not an unfit person.
Did find the rubbers squeak a little on a hard floor as you bounce up and down so placed the equipment on the carpet and it's now squeak free.

3 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Debbie

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Had a great experience with an…

Had a great experience with an unfortunate ending. The ordering itself was easy enough but to be safe I covered myself by using PayPal linked to credit card....just in case there were issues. I received an email with shipping/tracking and waited. About a week later (enough to get me a bit impatient) I received an email from the courier..Hermes! We have your BestDirect parcel! Yay! And that’s as far as delivery got! Contacted Best Direct who were fantastic! Kept me up to date with progress and a week after raising my issue I was fully refunded. The staff (real people unlike Hermes) were brilliant! Professional, courteous and really knew their stuff (I believe Chloe was one such staff member and she was fab). I was offered a replacement but having had numerous issues with Hermes recently I declined albeit reluctantly!

1 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Katy

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 3 out of 5 stars

So I'm updating on my previous review!

So I'm updating on my previous review!! I have now only given the ab booster 3 stars. Delivery was quick and I can notice a difference, however the machine is flimsy and moves around while you are using it and it constantly squeekes which is annoying.

29 June 2020
Unprompted review
Rated 2 out of 5 stars

Counter Faulty in less than a month …

Ab booster plus arrived on time and was fairly easy to put together with two people although instructions could have been a little clearer. I have been using since the beginning of June 2020 and was disappointed to find the counter has malfunctioned ALREADY. I have replaced the battery but the display is non existent or patchy at best. The machine has an annoying squeak which has not subsided after oiling. Has anyone had any problems with the counter ? I would have thought for the price a decent counter would be included. I have had a cross trainer for over 5 years and no such issues. Disappointed.

29 June 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Annmarie! We are really sorry to hear about your bad experience with the Ab Booster. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 1 out of 5 stars

I bought exercise machine from best…

I bought exercise machine from best direct it cost £119 when it arrived there were no screws washers etc I told them they said they didn't manufacture product so could not supply me with screws etc I have tried b&q and all hardware stores no one has these screws. Best direct says best they can do is refund me £15 absolute joke I'm left with a machine I cannot put together do not order anything from them

25 June 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Sonya! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 4 out of 5 stars

4 stars for delivery in comparison to…

4 stars for delivery in comparison to peoples negative experiences with delivery. My item came within 7 days of purchase (5 working days, 7 if you include the weekend). The product does feel flimsy though and worried it could break eventually. But overall used the item twice and pleased. Easy to use for home cardio. I am a beginner but was hoping for something with more intensity and resistance so i will probably purchase separate weights

21 June 2020
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I dont want to give this company any stars. Appalling I rang on 23 may to order abs booster I held for 19 minutes they didnt answer. I have just had my phone bill and they charged me £12 for the call...it shouldn't be allowed absolutely disgusted

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery on my ab booster and very…

Fast delivery on my ab booster and very well built. Harder than it looks. responded fast to questions on the chat bot.

17 June 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Daniel

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

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