Product a very good quality at great prices. Delivery is pretty quick but a non existent customer service. Missing items from order and no response to emails or WhatsApp.......still waiting.
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Review summary
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Ordered two new door handles for quadrant shower. One door handle came with 4 washers the other with only 2. Contacted bathroom republic to ask if there should have been 4 for both or only 2 required.... See more
Company replied
I have emailed multiple times as I received a damaged item starting on 18/03/2026, I am writing this review on 30/03/2026 and I have never had a response. Also delivery is only curbside, they won’t... See more
Company replied
Did not supply click plug
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Company details
Written by the company
Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.
Contact info
7 Bell Yard, WC2A 2JR, London, United Kingdom
- 44 0789 7179 798
- sales@bathroomrepublic.co.uk
- www.bathroomrepublic.co.uk
3.1
Average
451 reviews
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This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Excellent price and fast friendly…
Excellent price and fast friendly delivery
9 October 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for your lovely review, Harvey! We're delighted to hear you were happy with our prices and that your delivery experience was quick and friendly. We really appreciate your support and hope to welcome you back to Bathroom Republic again soon!
Kind regards,
The Bathroom Republic Team
Quick delivery, good value for money
Quick delivery, good value for money. Only chromed plastic but seems robust enough. Does the job as described and fitted easily. Would order from again.
7 October 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for taking the time to share your feedback! We're pleased to hear your order arrived quickly, was easy to fit, and met your expectations. It's great to know you're happy with the value for money and would consider shopping with us again.
We really appreciate your support and look forward to welcoming you back!
Kind regards,
The Bathroom Republic Team
It took an unacceptable long time to…
It took an unacceptable long time to identify and obtain the component i required. it appears that in common with many on-line sites they are happy to sell you "a package" but unable to address the supply of spares to keep it working. this is most annoying. i have the part (an upgrade) now but it is not Brass, but plastic! living in a hard water area these valves do scale up, and when that happens all parts need to be metal in order to break any scale related binding.
31 August 2026
Unprompted review
Reply from Bathroom Republic UK
Hi, we’re very sorry to hear about your experience and the length of time this has taken to resolve. This is not the level of service we want our customers to receive.
We’d like to review your case urgently and understand what has caused the delays with the replacement cistern. Please provide your order details so our team can investigate this fully and work towards resolving it as quickly as possible.
We sincerely apologise for the frustration and inconvenience caused.
Bathroom Republic Team
Avoid - worst company ever.
Avoid. Have spent over 2 months trying to get a faulty toilet cistern replaced. Take days to reply then I’m hit with delay tactics, one day told me an item will be dispatched, 2 weeks later asks me to send photos to show product is faulty. Worst company ever - it will cost them more in the long run as I’ve requested the whole suite to be chargebacked via my BANK. Always pay on credit card for these situations folks.
24 September 2026
Unprompted review
Reply from Bathroom Republic UK
Hi, we’re sorry for the time it took to identify and source the replacement part you needed. We completely understand how frustrating this would have been, particularly when you needed the product working again.
We’re pleased to hear that you now have the upgraded part, but we also appreciate your feedback regarding the availability and speed of supplying spare components. We’ve requested your order details so we can review what happened and see where we could have handled this better.
Thank you for bringing this to our attention.
Bathroom Republic Team
Great products, rubbish customer service.
Product a very good quality at great prices. Delivery is pretty quick but a non existent customer service.
Missing items from order and no response to emails or WhatsApp.......still waiting.
20 September 2026
Unprompted review
Reply from Bathroom Republic UK
Hi Darren,
Thank you for your feedback, and we’re sorry again about the initial communication issues and missing items.
We’re glad that we’ve now been able to resolve this for you. If you’re happy with the final outcome, we’d really appreciate you considering updating your review to reflect your experience.
Thank you for your patience.
Bathroom Republic Team
EXCELLENT COMMUNICATIONS.
After ordering I wanted to change the delivery address. Contacted them and it was done instantly.
Items arrived 2 days earlier than quoted.
I won’t be fitting for 2/3 weeks as waiting for a plumber so can’t comment on the quality of the goods.
Overall excellent to deal with as far as communication is concerned which I feel is as important as the goods themselves.
3 September 2026
Reply from Bathroom Republic UK
Thank you for your fantastic feedback! We’re so pleased you had a great experience with us. Your review helps other customers discover our range of quality bathroom products and reliable delivery across the UK!
Best wishes,
Bathroom Republic Team
Poor quality screws don't fit.
Poor quality screws don't fit as shown in the manual. Some sides chipped. Items has no letter on so I'm not DIY person took me time to figure out how to do it. Would like to add photos. Not impressed at all.Also no screws for the actual sink . So how do I mout them on the wall?
29 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
Hopeless
Ordered through B&Q, didn’t know this company was supposed to be fulfilling the order. It’s never turned up, and no response. I’ve started a charge back.
Updating my review to say when it was delivered , it was broken and the company has gone silent again.
26 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
If I could give zero stars I would
If I could give zero stars I would. Made an order, 3 different agents said they would confirm the shipping amount. Kept chasing them and nothing. A week later I told them it's urgent to get it sent. They ignored me again. Had to delay job and purchase elsewhere.
Bathroom republic DID NOT contact me to discuss as they have indicated in their reply!!
9 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
It came as advertised and in perfect…
It came as advertised and in perfect contition. Will buy again from you.
My only issue is I will not pay extra just to track my delivery as you only give a link to the SHOP website.
Just give us the tracking No please.
10 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for your fantastic 5-star review, Barry! We're so pleased everything arrived exactly as expected and in perfect condition.
We really appreciate your feedback regarding tracking. We understand that direct tracking information would make the delivery experience even better, and we've shared your suggestion with our team for future improvements.
Thanks again for your support—we hope to welcome you back to shop with us soon!
Best wishes,
Bathroom Republic Team
Excellent delivery service
Excellent delivery service, quick and with helpful phone calls to check when we'd be in. The people delivering the item were also polite and friendly.
3 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for your fantastic feedback! We’re so pleased you had a great experience with us. Your review helps other customers discover our range of quality bathroom products and reliable delivery across the UK!
Best wishes,
Bathroom Republic Team
The item does not fit my toilet so I…
The item does not fit my toilet so I need to return it. Their returns system is no help at all ..just emailed me a firm and told me the returns expense is mine not theirs. As an elderly widow I find this all most unhelpful and distressing.
4 August 2026
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
The item I ordered was delivered in…
The item I ordered was delivered in record time but the product was not right for my needs and would not fit. Trying to return the item and get a refund has not been easy and in fact I am still trying to return it.
7 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
Issued a Court summons earlier this…
Issued a Court summons earlier this year against the company and the Director and both been ignored just like my warranty has been ignored. Buy from this company at your peril. They do not honour their warranty and feel its OK to ignore the Court summons and paying their CCJs. Hope the CCJ against both Company Director and Company hinders them going forward. Absolute joke of a company
3 August 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
Firstly after buying a vanity unit from…
Firstly after buying a vanity unit from another company and it being damaged i bought a better quality one from Bathroom Republic, having my bathroom installers already at my house bathroom republic delivered my new vanity unit same day 🙃
I seriously can't thank them enough the unit is top quality and already assembled and the customer service via WhatsApp is next level 👌 I will certainly be purchasing through them again they saved my day I can't thank them enough .
27 July 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for your fantastic feedback! We’re so pleased you had a great experience with us. Your review helps other customers discover our range of quality bathroom products and reliable delivery across the UK!
Best wishes,
Bathroom Republic Team
Reply from Bathroom Republic UK
Thank you for your fantastic feedback! We’re so pleased you had a great experience with Bathroom Republic. Your review helps other customers discover our range of quality bathroom products and reliable delivery across the UK!
Best wishes,
Bathroom Republic Team
They say will delivered 2 to 5 days…
They say will delivered 2 to 5 days and actualy is due after 8 days
16 June 2026
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with.
Best wishes,
Bathroom Republic Team
Quick despatch and delivery from order…
Quick despatch and delivery from order unfortunately delivery driver soured it by throwing parcel through gate not even attempting the doorbell ...
15 June 2026
Unprompted review
Reply from Bathroom Republic UK
Thank you for your fantastic feedback! We’re so pleased you had a great experience with Bathroom Republic. Your review helps other customers discover our range of quality bathroom products and reliable delivery across the UK!
Best wishes,
Bathroom Republic Team
Ordered two new door handles for…
Ordered two new door handles for quadrant shower. One door handle came with 4 washers the other with only 2. Contacted bathroom republic to ask if there should have been 4 for both or only 2 required. They first failed to reply then finally after a second email they responded asking for photos of the packaging, the postage label and the items received. This was despite me sending them the order ID. They managed to turn a simple ask into a complex issue. This is poor customer service. A better response would've have been to answer the questions regarding how many washers were needed for installation. There action was to make my life difficult I suspect in the hope that I would go away.
12 June 2026
Reply from Bathroom Republic UK
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and understand your concerns. We are pleased that we were able to discuss this matter further with you and provide a resolution that you are satisfied with. Please contact us through WhatsApp Customer Service Line.
Best wishes,
Bathroom Republic Team
Reply from Bathroom Republic UK
Thank you for your fantastic feedback! We’re so pleased you had a great experience with Bathroom Republic. Your review helps other customers discover our range of quality bathroom products and reliable delivery across the UK!
Best wishes,
Bathroom Republic Team
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