Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order, Super quick delivery and well packaged. Absolutely love the walking sticks. Great for better posture. And feel so sturdy. So much better than normal walking sticks.
Company replied
Very pleased with the Puripods. Work well and good value for money from this business. Arrived sooner than expected and well packaged.
Company replied
Product that we bought ceased to charge a few months after we bought & it was replaced immediately
Company details
- #202 of 233 best companies in Homewares Shop
- #33 of 50 best companies in Exercise Equipment Shop
Written by the company
Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.
Contact info
Telford Way, NN16 8PX, Kettering, United Kingdom
- 0330 013 9987
- support@csbdirect.co.uk
- bestdirect.co.uk
4.3
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding products and service.
5 May 2026
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were happy with both our products and service.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you were pleased with the fast delivery, the products, and the overall service.
We truly appreciate your support and look forward to serving you again in the future.
Great product at a reasonable price…
Great product at a reasonable price with fast delivery
5 May 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you were happy with the product, found it to be good value, and were pleased with the fast delivery.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with the service and felt well looked after as a customer.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your lovely feedback. We're delighted to hear that you love your new duster.
We truly appreciate your support and look forward to serving you again in the future.
Well delivery was a long time but the…
Well delivery was a long time but the item I bought was great
30 April 2026
Reply from Bestdirect
Thank you for your feedback. We're delighted to hear that you were pleased with your purchase.
We appreciate your comments regarding the delivery time and will continue working to provide the best possible service. Thank you for your support, and we hope to serve you again in the future.
They were very helpful and obliging.
27 April 2026
Reply from Bestdirect
hank you for your kind feedback. We're delighted to hear that you found our team helpful and accommodating.
We truly appreciate your support and look forward to serving you again in the future.
would have given 5 stars but for very…
would have given 5 stars but for very poor, almost non existent communication. not good enough but the product is excellent.
30 April 2026
Reply from Bestdirect
Thank you for your feedback. We’re really pleased to hear that you are happy with the product itself, although we’re truly sorry that our communication did not meet your expectations on this occasion.
We take your comments seriously and are already working to improve our response times and customer updates, as we want the full experience to match the quality of our products.
We genuinely appreciate your support and hope we’ll have the opportunity to provide you with a complete better experience next time.
Good service
Good service. Delivery was quite quick. The item was good quality, and as stated on their advert and web site. My son is really happy with it. So much so l have had to order another for my middle son. I am expecting my youngest to be wanting one now
28 April 2026
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you were happy with the service, quick delivery, and product quality as described.
It's great to know your son is enjoying the item so much, and we truly appreciate your continued trust and repeat order.
We look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your feedback. We're pleased to hear that your order arrived on time.
We truly appreciate your support and look forward to serving you again in the future.
My parcel arrived quickly and in one…
My parcel arrived quickly and in one piece and fits perfectly
15 April 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that your parcel arrived quickly, in perfect condition, and that the item fits well.
We truly appreciate your support and look forward to serving you again in the future.
Good value for money. Good delivery info.
Good value for money. Kept informed of delivery at all times.
13 April 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you found the product to be good value for money and that you were kept well informed throughout the delivery process.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you found the ordering process easy, delivery quick, and that the product met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Delivered quickly
Delivered quickly. Very easy to use. Just starting to see grass shoots coming through the decomposing mat.
16 March 2026
Reply from Bestdirect
Thank you for your feedback. We're delighted to hear that your order was delivered quickly and that you’re finding it easy to use.
It’s great to know you’re already starting to see results with the grass shoots coming through. We truly appreciate your support and look forward to serving you again in the future.
Best walking sticks
Easy to order,
Super quick delivery and well packaged.
Absolutely love the walking sticks.
Great for better posture. And feel so sturdy. So much better than normal walking sticks.
30 March 2026
Reply from Bestdirect
Thank you for your wonderful feedback. We're delighted to hear that you found the ordering process easy, delivery super quick, and packaging secure.
It's great to know you're enjoying the walking sticks and finding them sturdy and helpful for your posture. We truly appreciate your support and look forward to serving you again in the future.
Item ordered delivered quickly and as…
Item ordered delivered quickly and as described. Value for money.
28 January 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that your order was delivered on time and that you were happy with the overall experience.
We truly appreciate your support and look forward to serving you again in the future.
Good delivery service and communication…
Good delivery service and communication .
However it's early to say how effective the insoles are!
16 March 2026
Reply from Bestdirect
Thank you for your feedback. We're pleased to hear that you were happy with the delivery service and communication.
We understand it may be too early to fully assess the effectiveness of the insoles, and we appreciate you sharing your initial impressions. We truly value your support and look forward to serving you again in the future.
I ordered Vision Spectacles but I…
I ordered Vision Spectacles but I haven't received them as yet.. It's been well over week no notificatio from you to day where they are? ? Where are they? Your call centre staff are rubbish and rude.. website was ok bit not great.
9 March 2026
Reply from Bestdirect
Thank you for your feedback. We're sorry to hear about the delay in receiving your order and for the frustration this has caused.
We understand how important it is to receive updates on your delivery, and we apologise for any lack of communication. We will look into this matter to ensure it is properly reviewed and resolved.
We appreciate you bringing this to our attention and value your comments as they help us improve our service.
Great customer service
3 March 2026
Reply from Bestdirect
Thank you for your kind feedback. We're delighted to hear that you were happy with our customer service.
We truly appreciate your support and look forward to serving you again in the future.
Reply from Bestdirect
Thank you for your feedback. We're pleased to hear that you were happy with our service.
We truly appreciate your support and look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.