BestForeignExchange Reviews 12,529

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The team at Canary Wharf are helpful, friendly, efficient and a credit to the company. Typically the best rate around - so I’ll keep coming back.

Rated 4 out of 5 stars

Easy to order, handy location, only reason it's not 5 stars is they don't tell you exactly when the money will be ready (say it could be a few days) and then when it is ready you only have 1 day to co... See more

Rated 5 out of 5 stars

I have used BestForeignExchange for many years and always found them straight forward and easy to deal with. This time was the usual easy procedure and the man in the office was polite and friendly... See more

Rated 5 out of 5 stars

I ordered a couple of currencies online but was unable to make it on time to collect them that evening. The following day, both rates had changed favourably for me. Despite any order being kept for 24... See more

Company details

  1. #22 of 34 best companies in Currency exchange service
  2. #21 of 45 best companies in Money transfer service
  3. #15 of 60 best companies in Payment service

Written by the company

Best Foreign Exchange offers market-leading online foreign exchange rates across a wide range of currencies in London. Buy and sell foreign currency. Convenient store locations: pick up your order from your nearest Central London branch. We’re rated ‘Excellent’ on Trustpilot for rates and service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rude Staff

Your rep BINOY refused to complete the transaction because I did not show him the name written on my debit card.
I told him to first show me where it is written that this needs to be verified despite having my drivers licence freedom pass with me.
I have been to this branch many times without being asked to do this!!!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding flexibility for order placed online

I ordered a couple of currencies online but was unable to make it on time to collect them that evening. The following day, both rates had changed favourably for me. Despite any order being kept for 24 hours, I called the selected store and they agreed to cancel it, thus allowing me to reorder both currencies at a better rate. Stellar service, kind and efficient staff!

20 May 2024

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