Besthoteldealsglobal Reviews 

I would give negative Stars if that was possible. My family and I experienced a house fire and could not stay at our home. The Red Cross gave us money to rent a hotel for a few days and I use this company to book it. When we got to the hotel we were refused to check in saying there was a minimum state of a week to rent a room. This company never said anything about a minimum stay. When I called the company they called the hotel to be told that they were sold out even though they were not. It was it was 1:00 a.m. and the customer service told me to just wait for a response in my email. My children and I ended up sleeping in our car. When I asked for a refund I was told it would be processed and then it would take up to 30 days. It has been over 30 days and I still have not received my refund and then the employee that is supposed to be processing my refund doesn't even respond to my emails. This company needs to be investigated and their business license revoked

SCAM SITE!!! Hotel was booked and never got any reservation - refund refused.

This company scams consumers. Be aware. The hotel refunded them and they refused to reimburse me

Scam you won't get your hotel or a refund

This company is a scam. A friend of mine made the mistake of paying for a hotel room through this company. Then he gets a message saying the hotel is booked and will contact him with options. Mind you, they do not offer a refund. So now they have his money and he is instructed to await further instructions on what will happen next. They have his money at this point so he is locked in. He feels like it's no big deal so he waits, and waits, and waits. Finally, my overly optimistic friend decides to follow up with them --- no answer, but an option to leave a message. He leaves a message --- several of them. No response. No email. Nothing. They simply kept his money. I will be contacting the states attorney general's office as well as federal regulators to help my friend with this.

Booked a room through this site on March 8, 2025. Got to the hotel to be told I was overbooked by 3rd party and no rooms were available. Hotel refunded my money to 3rd party, but 3rd party site claiming I was a no show and wasn't going to get a refund. I called the hotel and they confirmed they were overbooked, but 3rd party is trying to keep my money. Give me my money please. Don't use this site to book your hotel.

I wish I could not give this scam company a star. I booked a hotel in December 2024 and when I arrived, the hotel could not give me a room because they didn't have any room keys (idk how). So the hotel cancelled my reservation and I had to get a room across the street at another hotel. I contacted them to get my deposit back and showed them proof that the room was cancelled and not on my behalf. I was told that they would escalate the matter. This was at the end of December, then I reached out again in February 2025. It is now MARCH and I have yet to receive my money and my bank will not let me dispute it because of the time that has lapsed. I am pissed I wish the very WORST for this company. You all scam people, hard working people and that is not right. Just return my coins.

I never checked in and asked for a refund since I cancelled less than 12 hours after booking. They stated it was non refundable which is a lie as my confirmation email had no such verbiage. I then filed a fraud dispute with my bank about this transaction with proof of email and the zendesk ticket stating the company is reviewing the refund. I am still fighting for my refund 10 days later. My bank stated for the fraud department will take 30 days. I am hoping to get my money back soon. I think we should all get together to file a civil suit against them and see if we can get their licensing taken away. I should have read the reviews and next time I will not go through a third party to book my stays.

Was traveling and decided to get a room for the night went online best hotel deals global was cheapest booked room and to my surprise it was for 5 days in the future called them up thinking it wont be a problem wrong my moneys tired up its snowing and 30 degress out and were sleeping in the.car what a joke if a company

I used this site to book a one night stay in Monroe Louisiana. I got worried it was a scam after reading these reviews and called the hotel about 5 minutes after booking and they already had my reservation details, and said that everything was good. It was $30 cheaper than booking anywhere else. I was really pleased with this site, even though there are a lot of negative reviews, I am thankful that everything was perfect.

I had placed a reservation and gotten the date wrong, called customer service and they wouldn't honor changing the date or a refund even though the motel said the website SHOULD honor it, I didn't even get to stay at the motel and lost $50, horrible customer service. I would not book through this website if I were you, because even if an emergency came up they probably wouldn't refund and your just losing money at that point

I booked a hotel room through BestHotelDealsGlobal and received a confirmation email. However, when I arrived at the hotel, the reception informed me that my reservation had been canceled without notice by the website! I had no choice but to pay an extra 100 euros to secure the room, as there were no other options available.

I was promised a refund and told it would take 7-15 business days, but it actually took over a month to receive my money back. On top of that, their customer service is non-existent—every time I called, I got an automated message saying no support agents were available.

This was a stressful and frustrating experience. I do not recommend using this service if you want a reliable booking!

I booked a room twice with them because they never sent a confirmation email for my booking and the site crashed during booking I was issued a refund for the second room and was told to wait 7-15 business days for my refund I still haven’t received my refund and whenever I call it says no support agents are available.

Got booked for a hotel that I was unable to stay at. They should have just given me my money back but no they had to get approval in the approval got denied and I was just stuck with the hotel that I couldn't stand and screwed out of $100

I used this site to book the Godfrey Hotel in Detroit. My reservation and check in went off without a hitch. I only paid $113 for my stay, which was the lowest price anywhere. At check in they even upgraded my room.

Don’t ever and I mean ever use this site. It is a complete SCAM and they take your money. They never sent a reservation to the hotel. I waited 5 hours and they kept saying we need to get in touch with our partners. I then said I wanted to get a refund. The customer service person said she would send me an email to get the process started . Surprise Surprise no email. I ended up having to pay out of pocket in addition to what they charged me.

SCAM!!!! They take your money, dont pay the hotel, you are left with the nightmare to deal with

Terrible site. Tried to get a refund for a terrible motel that I couldn't even stay in because of the conditions and they "needed approval" or some nonsense and now that I've seen the reviews here, I expect it'll take a year to get money back

I booked a hotel through this website and then called the hotel to make sure my reservation went through. The hotel thankfully had my reservation. Seeing all the 1-star reviews on here gave me quite the scare. Given all the 1-star reviews, I wouldn't trust this website again. However, I'm glad it worked for me.

Reserved hotel from the airport few hours before my arrival and paid for the reservation. When at location, hotel staff knew nothing about the reservation, no record whatsoever. I had to pay out of pocket. Customer service took 10 weeks and 6 days to resolve my case, especially fun was juggling between different customer service reps seeing how they explain to each other what the problem was. Never again!