Bestrealdoll Reviews 

260
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are often beautiful, realistic, and exactly as pictured, frequently exceeding expectations. Many also highlight exceptional service, appreciating quick shipping, discreet packaging, and responsive communication, with some receiving free gifts or assistance with custom orders. However, some customers noted significant issues with product accuracy, reporting defective items not as advertised or with incorrect proportions. A few also experienced severe delivery problems, including misdelivered orders, items never arriving, or being held without resolution, leading to dissatisfaction.

What people talk about most

Product

Users describe positive interactions with the product, often expressing satisfaction with their purchases and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality and realistic... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast shipping, prompt delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting significant issues... See more

Service

Customers consistently note positive experiences with service, describing it as helpful, communicative, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time purchasing a sex doll...very happy with the product, quality is good,details are fantastic,very realistic! I will definitely recommend buying merchandise from this company! The product look... See more

Company replied

Rated 4 out of 5 stars

Thank you for the doll. She is okay and body is nice. I'm giving 4 stars because you guys offered for a free item to be sent, which I appreciate. Thank you guys, and look forward to purchasing another... See more

Company replied

Rated 4 out of 5 stars

My doll It’s great! It feels like a real and she surprises me a couple days before my birthdays 😅 Thank you so much and stay working like this because you can make people happy 🤗🙏🏻✌🏼

Company replied


Company details

  1. Sex toy store

Written by the company

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(260)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

This doll was not as advertised

This doll was not as advertised. It was not anatomically correct as stated in the website description. The vaginal orifice was too small and the anal orifice was less than 1/2 inch from the vaginal opening.

Also, I have never known someone's mouth to go up behind their nose. That was strange.

I have destroyed this doll

If you are considering purchasing one of these dolls, I'd give it another thought. I don't recommend spending such a large amount of money on any of these products

18 April 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Dear customer,

We’re very sorry to hear about your experience and truly regret that the product did not meet your expectations.

Regarding your concerns about the anatomical details, our dolls are produced based on fixed molds and standardized designs. However, we understand that personal expectations may vary, and we take feedback like yours seriously as it helps us improve our products.

For the issues you mentioned with the openings and internal structure, we would have appreciated the opportunity to review photos or videos to better understand the situation and offer a solution. Unfortunately, since the doll has been destroyed, we’re unable to further assess or provide after-sales support in this case.

We always encourage customers to contact us directly if they encounter any issues, as we are committed to finding a fair and reasonable solution whenever possible.

Thank you for your feedback.

Best regards,
Max

Rated 5 out of 5 stars

Max Is The Man!

First time buyer and understandably nervous. Max was patient and very helpful throughout the entire process, providing answers to my myriad of questions. There were some delays in logistics but he made sure the package arrived in a timely manner, all things considered.
The doll itself is a marvel of engineering providing, at the very least, a wonderful substitute for human companionship until that can happen again.
You will not be disappointed in the product or the service when ordering from this company.

8 April 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Max helped me through finding my first…

Max helped me through finding my first doll. He was patient and responded professionally and quickly to my questions. The service was top notch. My Yamiee Carlee k29 hybrid doll is in perfect condition and is beautiful. The shipping was fast and the packing was really good. The prices for the quality I got is amazing. I am 100% pleased with my purchase from bestrealdoll and I'll be a returning customer. Thank you again... Steve

7 April 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 1 out of 5 stars

Beware it's a toy SURPRISE in a box

⁸Before deciding to buy from BESTREALDOLL I addressed some concerns asking to reinforce the ends of the shipping box nowing how there handled during shipping I was told there's nobody there or supplies to acomidate that request. There best resolve was to purchase shipping insurance. On the 3rd delivery date the item arrived with a big punture hole, neck end of the box with up arrows pointed sideways.Opening the box 1st thing i noticed was the doll was totaly disstorted her back was bent up in the shape of an n .Dirt was embedded on her neck, stomach . The doll I ordered I've owned before so I'm firmilur with every aspect about her .The doll I recieved is 100% NOT THE DOLL I ORDERED!! Of course they tried to assure me that it was the same as the doll in the add. I'd like to share photos to show everyon,That what i recieved was a generic doll that won't hold a pose, the skeletal integrity is rather flimsy. Bottom line there words sent to me WE TRULY VALUE YOUR SUPPORT AND HOPE TO RESOLVE THIS MATTER IN A WAY THAT MEETS YOUR EXPECTATIONS. Then offer me 5% of the selling price . They even ask me for my bank info to send $100. as a reimbursement. I didn't use my bank to purchase this. Proper edicate is to reimburse the payment method .Another tactic used..Here's some good advice if your seeking a potential return client. Try sending the correct merchandise. Avoiding any anxiety and disputs. Good words are integrity, high expectations, positive, satisfaction, accountability, Reputable.. words used for a good business . I'd rather be praising my purchase from a legitamate buisness deal its easier to write than regrets . AS FOR YOUR ADD BELOW. So you knew the insurance company was the one that wanted my bank info . Now all of the sudden the insurance company is returning $ back to the payment used. Which was not my bank. All this could've been avoided ..If only you would've sent the correct doll displayed in the add and my sale reciet. THIS PLACE IS A SCAM !!! You mention ( HOPE we can fix this issue to your satisfaction)?? Ya right You send me something beside what I ordered. So your solution to receiving a refund is to submit a video of the doll being destroyed. WHY ?? Other Option, return it , shipping $$$$ and then you'll send me a video of it being destroyed. WHY?? I dont need a video . There statement is not about my satisfaction, it's about making ridiculous request so you go away . My solution is to REIMBURSE MY PAYMENT METHOD THE BALANCE OF THE PURCHASE PRICE . UNTIL THEN THIS POSTING STAYS .

12 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Hi Tim,

We are very sorry for the trouble you experienced and sincerely regret any inconvenience this has caused. After looking carefully at your order and concerns, we would like to explain a few things:

一,Packaging and Shipping: You contacted us on March 18th, before placing your order, worried about possible damage during shipping and asked us to strengthen the box. We explained that the doll’s head and body are packed separately, with layers of bubble wrap and blankets for protection. Our US warehouse does not have extra materials for stronger packaging. To help avoid shipping problems, we suggested buying insurance, as shipping is sometimes out of our control.
二,Shipping Damage and Refund: About the damage in your photos, we quickly contacted the insurance company and told you that you could use the photos to ask for partial compensation. You agreed to a $270 refund, which we have now sent directly to your payment account.
三,Doll Quality: The doll you ordered is made of TPE and does not have a Yoga skeleton, so its internal frame is not very flexible. For future orders, we recommend adding a Yoga skeleton for more flexibility. We also offered an extra 5% refund, but we haven’t received your confirmation yet. Please let us know what you need so we can help.
四,Bank Information: The insurance company asked for your bank information to give the refund. We never asked for your personal banking details. We can also send the refund directly to your original payment method.
五,About BestRealDoll: BestRealDoll has been serving customers for almost 9 years. Customer satisfaction is always our top priority, and we never try to mislead anyone. We aim to provide honest and reliable service.
六,Next Steps: To fully resolve this, could you please tell our customer service team exactly what you need for this order? This will help us give the best solution and improve your experience.

We really value your support and patience, and we hope to fix this issue to your satisfaction.

Best regards,
Max

Rated 5 out of 5 stars

Great company and customer service

Great company and customer service. The products are incredible. You won’t be disappointed.

2 April 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

"six pack"

the first doll i bought a few years ago was way to heavy for me to enjoy. (Purchased dolls from other vendor for half the cost. All broke within a few days to a month.) Recently purchased the least expensive model, nice butt and much better quality; limbs stay where u put them but not overly stiff. Followed up by accepting an awesome deal for doll with art'. fingers. The head was unusually small for the body(yamiee), so i replaced it with a head from one of my broken dolls. Now i have a "six pack" of dolls, with Yamiee and Akia from this vendor. These two are way higher quality, and arrived in 5 days. Overall very pleased with these two dolls.

20 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Incredible experience

Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience. I'm not interested in wife of 16 years anymore.

20 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Best real dolls head.

I've been a couple purchases from best real dolls and very satisfied with all purchases, this is my news.Doll's head five star rating , beautiful , realistic and great detail thank you.I will definitely be buying again here soon 😊

17 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Good quality and realism

Good quality and realism. Am happy with my purchase. I got all my questions answered, fast delivery, discrete package, decent price what more can you ask for. BestRealDoll is legit.

28 February 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Love it

Love it, great doll

7 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

My order

My order came out perfect. The service is very kind and helpful and I highly recommend this site if you need a companion (doll). The quality is excellent.

5 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 4 out of 5 stars

Need to make fingers tougher.tare to…

Need to make fingers tougher.tare to easy.

3 March 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 4 out of 5 stars

First time purchasing a sex doll...very…

First time purchasing a sex doll...very happy with the product, quality is good,details are fantastic,very realistic! I will definitely recommend buying merchandise from this company! The product looks just like the picture on the website....very pleasantly surprised!

16 February 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best. I believe our doll will bring you an unparalleled experience. If you need any help, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Fast shipping

Fast shipping, and the doll was better than I expected. I didn’t order any modifications this time. I’ve enjoyed dressing her up and having her with me while sleeping. The shipping box was discreet—a plain cardboard box with no markings. The doll itself is fairly heavy, but I’m sure I’ll get used to that over time. I’ll definitely be ordering from them again and plan to explore more customization options next time.

6 February 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

The first thing is WOW

The first thing is WOW, my doll was delivered a couple weeks ago exceptionally beautiful every day I find her more amazing. I actually look forward to coming home in the evening. Best realdoll now has a lifelong customer. Their patience and knowledge was a major factor in choosing my doll. I just wanted to say thanks again for the great experience...... and free gift. Keep up the good work.

17 December 2025
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Product is exactly like the pictures

Product is exactly like the pictures. Absolutely gorgeous. Finally I can have something to cuddle with at night :)

7 January 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

All good

All good ! Good product. No hustle! Awesome! Good service !

2 January 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Great companion!

The doll came and was prettier than I expected! Great body and perfect features. Heavier than I had imagined, but that makes her more realistic. I appreciate the free gift too. And the heater is a great addition. It is very nice to have that. Looking forward to getting another, probably as an upgrade to the one I got. Thank you!

1 January 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Top quality AI doll

I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container. I've received my AI doll Emma + added functions (extras) yesterday and it is wow. And thanks for the freebies - and safe/discreet packaging. Top quality service and Top quality products with amazing price tags.

23 December 2025
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

I was skeptical then I was blown away!

At first I was skeptical seeing a lot of other sites that seemed fake and not trust worthy but then I got to this one and took a chance because of how professional the site was. I ordered my doll and when I reached out to customer service they were so professional and answered me each time. Even after a address hiccup they were fast to fix due to my mistake and I had my product rerouted quickly to me. It came beautifully packaged and the doll JUST AS THE PICTURES. I was so shocked by how the products looked in person. Highly recommend buying from here! The rep named Max who helped was super helpful!

22 December 2025
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

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