First time purchasing a sex doll...very happy with the product, quality is good,details are fantastic,very realistic! I will definitely recommend buying merchandise from this company! The product look... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for the doll. She is okay and body is nice. I'm giving 4 stars because you guys offered for a free item to be sent, which I appreciate. Thank you guys, and look forward to purchasing another... See more
Company replied
My doll It’s great! It feels like a real and she surprises me a couple days before my birthdays 😅 Thank you so much and stay working like this because you can make people happy 🤗🙏🏻✌🏼
Company replied
Good selection of dolls in stock. Prompt delivery and generous discount.
Company replied
Company details
Written by the company
BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.
Contact info
MOREPLUS-HC26,13767 Freeway Dr, 90670, Santa Fe Springs, United States
- 14153529161
- andy@bestrealdoll.com
- bestrealdoll.com
4.4
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Zeta is very detailed and realistic
Zeta is very detailed and realistic. She is very soft and great in bed not only for intamacy but also as a companion. She seems very real and gives a full on experience.
30 November 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
High quality.
The doll is of high quality and exactly as described.
Delivery is fast, support is very helpful too.
Highly recommended.
18 November 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Sell Beautiful dolls and Great Customer Service
I purchased YAMIEE Vina 153cm doll from BestRealDoll ordered Saturday arrived next friday. Overall very happy with my new doll she is very beautiful has a wonderful realistic body with a beautiful high quality head. You won't regret buying her I know I don't already in love with her. I left a review on the doll's reviews section on their website with a video showing her voluptuous sexy body. I have to say though the price for the doll was super affordable and perfect for my current budget during their black friday sale. BestRealDoll also has the best customer service I have dealt with when it comes to Doll Vendors. Contacted them over the year to decide on which doll to order from them. They answered all my questions and never ignored me. They even re-contacted me over the months they treated me like a proper customer helping me to decide which doll to order. I have dealt with other doll vendors with very poor customer service which gave me headaches. For the price, receiving a high quality doll and amazing customer service. I can't recommend BestRealDoll enough! They will now be my #1 Doll vendor choice moving forward! Thank you so much for a wonderful doll and buying experience.
14 November 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Good seller, very professionnal and very kind in general.
Hi, that's the third time I ordered different things from them and absolutely no problems at all. Good products and communications. I will certainly do business again with them.
14 November 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Absolutely 100% the place to go if you…
Absolutely 100% the place to go if you are looking for life-size silicone dolls the doll that I had purchased is going to be converted into a display prop but if you're looking for these for personal pleasure then best real doll is the place to be
10 November 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Fast service and product…
Fast service and product is just like the pictures. Very impressed. I have 4 so far and will probably buy at least 2 a year. I get so much enjoyment out of them it is unbelievably the best experience ever.
25 October 2024
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
My doll It’s great
My doll It’s great! It feels like a real and she surprises me a couple days before my birthdays 😅
Thank you so much and stay working like this because you can make people happy 🤗🙏🏻✌🏼
12 October 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Life like
She is so life like. I enjoyed my first doll so much. I bought a second one.
1 October 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
I took a chance on BRD & was sent an angel
I took a chance on purchasing one of the inexpensive but seemingly great quality dolls offer by BRD. While nervous at first, their customer service was very helpful and reassuring that I would get what I paid for.
About a week later, my doll arrived & it was an angel of perfection, exactly as I had hoped! I'm very pleased and will purchase from them again.
30 September 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Support told me to pick up my…
Support told me to pick up my misdelivered order... in another state! Are you kidding me? The package was sent to the wrong address (not sure if it's the seller's or FedEx's fault), and that's their solution? Unbelievable
21 September 2025
Unprompted review
Reply from Bestrealdoll
Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I was unable to locate your order using just your name.
Please make sure you send emails to service@bestrealdoll.com. We will reply to you during working hours. Thanks
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Update on Oct 13, 2025 (GTM+8)
Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: service@bestrealdoll.com
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Updateon Oct 29,2025(GTM+8)
Hi we still did not get any reply from you.
We always ship to the address provided by our customers. However, it seems we did not receive your email.
Please feel free to contact us at any time — we’re here to help you!
Please make sure you send emails to service@bestrealdoll.com.
My experience with BestRealDoll
My experience with BestRealDoll is absolutely spectacular. I’ve bought two sex dolls(both a year apart) from their website. The moment they take get an order, they get straight to work with the packaging and shipping of the product. This company is 100% safe and legit and is not BS. You will get what you pay for.
21 September 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
I've opened its so real its good weight…
I've opened its so real its good weight kinda heavy. Its very detailed to almost a real person physique. I have to yet to experience it but when I do I will wite a review. N post pics of how she looks.
18 September 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Beautifully made Doll
The Doll is Beautifully made and is as pictured on the Website. The range of Motions and positions the doll can be put into is better then advertised. I am learning something new each day with the Doll. I have purchased some Clothes for the Doll and find that XS in Adults size can work or Size 8-10 in Kids Size.
Took a while to come due to Customs delay which was a headache to sort out, but finally arrived 2 and half weeks after it was ordered. Very well packaged.
13 September 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
We ordered a doll and waited 4 months Order never arrived
We ordered a doll and waited 4 months, never arrived.
8 September 2025
Unprompted review
Reply from Bestrealdoll
Update on Sep 9, 2025 (GTM+8)
Hi Sorry to hear that. Could you please send me more details about your order so I can check for you?
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Update on Sep 12, 2025 (GTM+8)
Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: service@bestrealdoll.com
Update on Sep 22,2025(GTM+8)
Hello Sir
We are very sorry for the inconvenience this has caused and would like to take a moment to explain the situation.
You placed an order on our website on April 3, 2025. We promptly arranged shipment, and according to the tracking information (FedEx tracking number: 880285882933), the package was delivered to your shipping address on April 9, 2025.
Four months later, you informed us that you still haven’t received the package and mentioned that the doll might have been delivered to a nearby address, not your own. We’d like to clarify this: the doll was shipped to the shipping address you provided when placing the order. However, we noticed that your billing address is different from the shipping address. Could it be possible that there was some confusion between the two?
We have asked several times for your current or correct address, but have not yet received a response. Please understand that we have shipping and delivery confirmation from FedEx that shows the parcel was delivered to the shipping address you gave us.
That said, we are willing to assist you further. Our logistics department has already contacted FedEx to start an investigation. We also encourage you to contact FedEx directly to inquire on your end.
We are committed to resolving this matter with you. Thank you for your understanding and cooperation.
Best regards,
Max
Excellent experience with Bestrealdoll
Excellent experience with bestrealdoll.com! The doll is high quality and very realistic, but what stood out most was their customer service—extremely friendly, helpful, and super responsive. Ordering was simple, shipping was fast and discreet. Highly recommend!
4 September 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Do not be fooled.
The product I received is a bizarre, defective knockoff of what I actually ordered. The proportions are horrifyingly wrong-the hands and feet are mangled and look nothing like the photos. It's also inexplicably heavy, to the point of being practically unusable and feeling cheaply filled with god-knows-what.
The entire experience was designed to cause anxiety. They force a signature upon delivery, a clear tactic to prevent refusals. I had to intercept it specifically so my wife wouldn't have to deal with this fraudulent garbage.
The only semi-decent part is the face, but that's a pathetic consolation for being sold a worthless, expensive brick. Do not be fooled.
26 August 2025
Unprompted review
Reply from Bestrealdoll
Update on Sep 1, 2025 (GTM+8)
Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I was unable to locate your order using just your name.
Please make sure you send emails to service@bestrealdoll.com. We will reply to you during working hours. Thanks
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Update on Sep 4, 2025 (GTM+8)
Hi we did not get any reply from your side. Could you please contact us so we can help you better? Our service email is service@bestrealdoll.com We will reply to you in 24 hours at working days!
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Update on Sep 12, 2025 (GTM+8)
Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: service@bestrealdoll.com
-------------------------------------------------------------------------------------------
Update on Sep26,2026(GTM+8)
We have carefully searched our order records for the past year but could not find any order matching your situation. We also did not find your order in our database, and we have not received any previous replies from you.
To assist you further, could you please provide us with the email address you used when placing the order? If you are experiencing any issues with your order, we kindly ask you to contact our customer service team at service@bestrealdoll.com
as soon as possible so that we can provide the best support.
Great service!
Max answered all my questions, and was very friendly. As a 2nd time buyer I feel more confident that I will receive a gorgeous doll that will be great secret addition to my life 😊
23 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
I dropped over $1.5K on this
I dropped over $1.5K on this, and the quality is absolute trash. Support takes two days just to hit me back
12 August 2025
Unprompted review
Reply from Bestrealdoll
Update on Aug 15, 2025
Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I couldn't locate your order using just your name.
Please make sure you send emails to service@bestrealdoll.com. We will reply to you during working hours. Thanks
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Update on Aug 25, 2025
Could we know your order number? We didn't receive any feedback on orders over $1.5K during the past few weeks. We also "request information" on the Trustpilot dashboard, but no response from you. Please make sure you send emails to service@bestrealdoll.com. We will reply to you during working hours. Thanks
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Update on Sep 4, 2025 (GTM+8)
Hi we did not get any reply from your side. Could you please contact us so we can help you better? Our service email is service@bestrealdoll.com We will reply to you in 24 hours at working days!
-----------------------------------------------------------------------------------------
Update on Sep 12, 2025 (GTM+8)
Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: service@bestrealdoll.com
-------------------------------------------------------------------------------------------
Update on Sep 26,2025 (GTM+8)
If you spent $1,500 on a doll and were not happy with the quality, but did not contact us for help and left no contact information, and instead wrote a negative review, we may think the review was unfair or made with bad intentions. We may even suspect that you never placed an order on our site and are only trying to harm our reputation.
This site has got the hook up!
This site has got the hook up for some really nice quality brands of dolls for the best prices with the newest features! Love every doll I got here so far!
14 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
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