BEST Removals & Storage Reviews 

449
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided by the polite and well-trained staff during residential house moves. The moving teams are described as incredibly hard-working, punctual, and efficient when carefully loading and unloading heavy furniture. However, some people mentioned that organizing house moves sometimes involved navigating unexpected scheduling changes and stressful temporary delays. Despite these challenges, consumers truly appreciated how supportive, understanding, and accommodating the entire team remained throughout the entire process. Reviewers also noted that the final pricing remained very competitive and completely fair for the extensive work involved.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, friendliness, and efficiency... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support from the... See more

Price

Consumers find price to be positive and note that quotes are extremely competitive, often being less than... See more

Customer service

People report positive experiences with customer service, noting that interactions are consistently friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used them before so that says everything! From the moment I rang and spoke to Diane, her customer service is outstanding, handled all my queries and talked me through the process. We used best... See more

Company replied

Rated 5 out of 5 stars

First time I’ve ever moved and was quite nervous after hearing a lot of horror stories about things getting damaged. Best removals turned up at the arranged time, 2 very helpful men soon had the van l... See more

Company replied

Rated 5 out of 5 stars

Best removals moving team were absolutely incredible! The team worked so hard to take down the furniture, empty my 4 bedroom house and move it all into my new home, putting everything in it's place... See more

Company replied

Rated 5 out of 5 stars

Easy quotations, quick query responses and rapid moving men when it came to actually moving my things from one house to another. They were prompt and delivered as promised. Would definitely use them a... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Moving Supply Shop
  4. Self storage facility
  5. Storage facility

Written by the company

BEST Removals & Storage is a leading removal company in Manchester, specialising in both large and small house removals and secure storage in Manchester and Stockport and beyond. We provide local removals, long-distance removals and professional packing services tailored to your move. If you’re searching for reliable house removals in Manchester or flexible storage in Manchester, our experienced and friendly team is here to help. From local removals and long-distance moves to full packing, fragile packing and secure short and long term storage, we tailor every move to suit your needs. We’re known for being reliable, easy to deal with and committed to making your move as smooth and stress-free as possible. With over 600 five-star reviews across various platforms, we’re proud to deliver stress-free removals and outstanding customer service every time. BEST Removals & Storage was formerly a PODS franchise before becoming independent.


Contact info

5.0

Excellent

TrustScore 5 out of 5

449 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(449)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Storage on my driveway

Great idea, where items are stored yet fully accessible when needed, whilst I had my property renovated. Easily organised by phone and email agreement. Pod delivered and collected without me having to be there. The pod was placed on my drive so I could load and unload as needed. Much more convenient than using storage warehouses. Would definitely use again.

1 November 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Lisa, thank you for taking the time to leave us a review, it really is appreciated. I'm delight the PODS onsite storage concept work well for you during your recent renovation project.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service

Great service, Helen was very helpful in each stage of the process even when my request was to move across the country. The driver was punctual and friendly, swiftly moving a filled container of storage into the new property. Would recommend, thanks!

18 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Tom, thank you for taking the time to leave a review. I'm delighted you were so happy with the service the team provided.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

First class from start to finish

First class from start to finish. Clear and concise answers whenever a question was asked by me. Wouldn’t hesitate to use again and all who saw the POD agreed it was a great idea. Cheaper than a man with a van and a lot more practical

18 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Lee, thank you for the review. I'm delighted you were so happy with the unique PODS service.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fast and Flexible

Simple, fast and flexible service much cheaper than a remomval company. The POD was delivered, collected and move exactly as planned even after a minor delay with getting the keys to the new house which made the move seemless.
Having the POD on the drive for a week after the move allowed us to organise our belongings as they went in allowing us to settle a lot quicker.
We highly recommnend PODS to anyone moving home. `

14 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Darren, thank you for the kind review. I'm delighted you were so happy with the service the team provided.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

This was one of the best moves

This was one of the best moves . The staff was helpful, informative and professional. Even though we had 3 different changes to our original move date, they accommodated us each time. The pod was amazing, we loaded up that morning and unloaded over the weekend. Knowing there was a large timescale of pod usage, made it less rushed to place furniture and easier to unpack . One phone call and the pod was returned. Even parking on the road overnight to load up, we cannot recommend PODs enough.

12 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Annette, thank you for taking the time to write such a lovely review, it really is appreciated. I'm delighted you were so please with our unique moving service.

We wish you all the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Most stress free part of moving house

Moving house is the one of the most stressful processes you can experience ,Estate agents ,solicitors ect, ect.I contacted POD's spoke with Helen she convinced me they would deliver a great service. She was good to her word she looked after us fantastically, great communication, did what she said she would in the timescale we agreed. The service was excellent and Helen was always at the end of the phone ,Jordan the driver ho dropped of and collected the POD was soo good. The whole POD concept is fantastic we unpacked the POD all was intact ,I cannot say enough about Helen and her team ,I would not hesitate to recommend this team and would most certainly use them again.

11 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Roy, thank you for taking the time to write such a detailed and lovely review, it really is appreciated. I'm delighted you were so happy with the team and the service and I'll pass on your comments to Helen and Jordan.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent, Stress Free, PODS are the way to go

We found this service provided by PODS amazing, we arranged for a 16ft POD for our 3 bed semi and we got 98% of our belongings packed in perfectly but I am sure if packed more professionally then we could have got more in the POD. The operators dropping off and collecting were brilliant and made sure you were 100% happy with the position on the driveway. The office staff have been amazing when arranging a POD delivery and collection, they requested pictures and also measurements to make sure you can have one of the PODS on your driveway before ordering. We also found having a POD prior to moving day and also after moving day made the process of moving house far more manageable packing and removed a lot of stress on moving day. We also found that the costs involved were exceptionally reasonable and if / when we move again we would certainly be using PODS again.

6 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Craig, thank you so much for taking the time to write such a detailed and lovely review, it really is appreciated. I'm delighted you were so happy with the service the whole team delivered.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent!

I was highly impressed with the service I received, and the price! I wouldn't hesitate to recommend this brilliant company, great communication throughout and very helpful, friendly staff. Thank you very much 😊

5 October 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Beverley, thank you for the kind review. I'm delighted we were able to help and that you were so happy with the service.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Diane, Helen and the whole team put us at ease through the whole experience, drivers turned up on time and things were done when promised easing the pressures before, during and after moving day.
I cant say enough how much the whole service made the build up to the move and after the move so less stressful. Everyone at our old and new home have commented on what a great idea the service is and I would recommend 100% to anyone who is considering storage requirements or the best way to move home.
Thank you!!

29 September 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Morning David, thank you for taking the time to write such a glowing review, it really is appreciated. I'm delighted you were so happy with the service and the team from start to finish and that you are more than happy to recommend our unique service.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

First class service from making the…

First class service from making the initial call to Helen and the guys who carried out the removals .
Well done from a very satisfied customer!

27 September 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Steven, thank you for the kind review. I'm delighted you have been so happy with the service the team have provided so far.

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Smooth and stress free

Everything was done so smoothly and kept stress free.

17 September 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Amir, thank you for the kind review!

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Flexible and friendly service

Head office team were friendly and helpful. We found Pods to be flexible (we didn’t have a straight forward house move) but they were able to flex with us as our situation changed. The delivery and collection was painless, the driver was quick and careful. We’ve already recommended them to our neighbours who are also using them for their move.

20 August 2021
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi James, thank you for taking the time to write a review. I'm delighted you were so happy with the service and the PODS team and that you have recommended us to your neighbours.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

A friendly and cost effective service

A friendly and cost effective service. Communication with the HQ was clear and helpful and the removals’ team were fast and careful. All the things you want in a removal and storage company!

29 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Dan, thank you for taking the time to leave us a review. I'm delighted you were happy with the service we provided.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Amazing service

Amazing service. Highly recommended

25 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review, it really is appreciated.

Kind regards, PODS

Rated 5 out of 5 stars

Great service

Great service - delivery team worked on the hottest day of the year in record time! Put everything where asked and were very polite. Would highly recommend.

23 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Joanne, it really is appreciated!

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent service from PODS removals

We have recently moved house and could not move into our next house for several weeks and decided to use PODS as both my sister in laws have used them previously.

The service had been excellent right from the initial phone call to get a quote through the move out of our old house the storage of our belongings and then the move into our new house.

The three guys who loaded and then unloaded the POD could not have been more helpful or friendly and efficient, I would highly recommend PODS to anyone moving house especially if you need to store your belongings for any length of time.

The system is just so simple they bring along a POD of the correct size for you house move. They will load the POD for you or you can elect to have it left and load it yourself. They then take it to storage ( no unloading at the warehouse and loading again when you move into your next house) when you are ready they deliver the POD to your new address and again you can choose for them to unload or do it yourself.

It simple quick efficient and value for money.

23 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Chris, thank you for taking the time to write such a detailed and lovely review. I'm delighted you were so happy with the service and the PODS team.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Amazing service and such friendly and…

Amazing service and such friendly and efficient lads! They made the whole moving experience stress free, quick and easy!

Highly recommend.

21 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Emma, thank you for the review and I'm delighted you were so happy with the service and the team.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Very helpful staff and smooth running…

Very helpful staff and smooth running for both collection of container and drop off. Would definitely use again

17 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Michelle 🙂

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

The service was very professional from…

The service was very professional from start to finish and very accommodating on availability. This is the second time we have used Pods and will recommend them to all

13 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Oliver, thank you for leaving us a review and for using the PODS service for a second time, it really is appreciated!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Perfect storage/moving company

Pods were fantastic with us from start to finish. They were really flexible with our moving dates changing last minute and both collection and drop off were smooth and easy. We stored for nearly 6 months and all of our belongings were safe and secure so I would highly recommend this over standard storage options when moving. It was also easy for us to do on our own as a couple without the need for van hire and help from others.

12 July 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Elizabeth, thank you for the glowing review, it really is appreciated! I'm delighted you were so happy with the service and the PODS team.

All the best,

Scott Cassidy
Managing Director

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