BEST Removals & Storage Reviews 

449
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided by the polite and well-trained staff during residential house moves. The moving teams are described as incredibly hard-working, punctual, and efficient when carefully loading and unloading heavy furniture. However, some people mentioned that organizing house moves sometimes involved navigating unexpected scheduling changes and stressful temporary delays. Despite these challenges, consumers truly appreciated how supportive, understanding, and accommodating the entire team remained throughout the entire process. Reviewers also noted that the final pricing remained very competitive and completely fair for the extensive work involved.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, friendliness, and efficiency... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support from the... See more

Price

Consumers find price to be positive and note that quotes are extremely competitive, often being less than... See more

Customer service

People report positive experiences with customer service, noting that interactions are consistently friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used them before so that says everything! From the moment I rang and spoke to Diane, her customer service is outstanding, handled all my queries and talked me through the process. We used best... See more

Company replied

Rated 5 out of 5 stars

First time I’ve ever moved and was quite nervous after hearing a lot of horror stories about things getting damaged. Best removals turned up at the arranged time, 2 very helpful men soon had the van l... See more

Company replied

Rated 5 out of 5 stars

Best removals moving team were absolutely incredible! The team worked so hard to take down the furniture, empty my 4 bedroom house and move it all into my new home, putting everything in it's place... See more

Company replied

Rated 5 out of 5 stars

Easy quotations, quick query responses and rapid moving men when it came to actually moving my things from one house to another. They were prompt and delivered as promised. Would definitely use them a... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Moving Supply Shop
  4. Self storage facility
  5. Storage facility

Written by the company

BEST Removals & Storage is a leading removal company in Manchester, specialising in both large and small house removals and secure storage in Manchester and Stockport and beyond. We provide local removals, long-distance removals and professional packing services tailored to your move. If you’re searching for reliable house removals in Manchester or flexible storage in Manchester, our experienced and friendly team is here to help. From local removals and long-distance moves to full packing, fragile packing and secure short and long term storage, we tailor every move to suit your needs. We’re known for being reliable, easy to deal with and committed to making your move as smooth and stress-free as possible. With over 600 five-star reviews across various platforms, we’re proud to deliver stress-free removals and outstanding customer service every time. BEST Removals & Storage was formerly a PODS franchise before becoming independent.


Contact info

5.0

Excellent

TrustScore 5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(449)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does exactly what it says on the tin

Does exactly what it says on the tin. Can't get in narrow or shallow driveways but will fit most roads and not averse to partial parking on pavement. Happy chappy drivers. Didn't come with cones or lighting if you are thinking of overnight parking.
We put the bulky heavy furniture in storage having sold our house and moved to temporary accommodation whilst new house purchase completed. Of course took longer than expected so overran the 4 week rental twice. No problem, money taken from credit card automatically and when finally delivered only took rental for the two weeks overstay. Unless you intend keeping the pod on a highway for an extended period I wouldn't bother pestering the Local Authority for permission. Bear in mind they don't deliver/pick up on Saturday/Sunday but it takes a lot less time to unload and can deliver in morning and pick up in afternoon.

8 February 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Mike, thank you for taking the time to write such a great and detailed review.

We always aim to try and build a solution around the customers needs! Whether thats delivering to a customers driveway, the roadside (permits permitting) or even loading and unloading for the customer. I'm glad the same delivery and collection service worked well for you.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fab choice

Booked at short notice and nothing was too much trouble. Would definitely use again - not that I ever want to move again! Have to say the delivery driver was amazing and so so helpful.

6 February 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Valarie, thank you for writing a review and I'm delighted we could help with your house move.

I will pass on your comments to the driver, Jordan.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service

Great service, kind and thoughtfull staff, highly recommend. Have now used PODS for 2 house moves and will most likely use them again in the future.

5 February 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Karima, thank you for taking the time to write such a lovely review.

I'm delighted we have been able to help you with your last two house moves and we'll happily assist in the future.

All the best in your new home!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Brilliant!

Pods were an absolute lifesaver for us after we had our moving date agreed with a week to go! They fitted us in and we had our Pod ready to load within a few days. It really took the stress out of moving for us and allowed us to pack/unpack at our leisure. 10/10, would recommend and use again should we ever need to!

4 February 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Katie, I'm delighted we could help with your house move and that you were so happy with the service the team provided!

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Fantastic

Great idea very friendly staff very convenient and nothing was to much trouble.

2 February 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Michael, I’m glad we could help!

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great service

Great customer service, fair prices, on time, and fantastic system. Would definitely use again and highly recommend.

26 January 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review, Amy! I'm delighted you were so happy with the service we provided.

All the best in you new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Lovely guys who showed up when booked…

Lovely guys who showed up when booked without any drama. Would Recommend to anyone. Made my house move as stress free as is possible!

21 January 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Lee, thank you for choosing to move with PODS and I'm delighted our unique service took the stress out of moving.

All the best in you new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

The guys turned up on time

The guys turned up on time, helped us with loading, were very courteous and brought the gear back and unloaded it all without a quibble. Great service.

Dr Steve Harrison

20 January 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review. I'm delighted you were so happy with the service the team provided.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

We are really grateful to the team at…

We are really grateful to the team at PODS for the support of Cash for Kids. We have used the units as storage for our event materials and more recently to store and sort gifts in for our annual Mission Christmas appeal. The team are lovely to deal with and nothing is too much trouble. Thank you PODS x

18 January 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the review Nikki!

We are more than happy to help you and the team whenever we can 🙂

All the best, PODS

Rated 5 out of 5 stars

Great customer service at a great price

Great customer service at a great price. What's not to like? From the people in the office to the guys who dropped off and collected the unit, everyone was polite and helpful which made the whole experience simple and pain free. I would definitely recommend them and I have no doubt we will be using them again.

13 January 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Mike, thank you for leaving us a review.

I'm delighted you were so happy with the team and the service we provided.

We look forward to helping you again in the future.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

I've waited years to use PODS, well worth the wait.

Helen and Diane were my main contacts, they and the drivers all went out of their way to help me make our move happen before the Christmas Eve shutdown.

As a non-driver this was the easiest and most convenient way for me to move house. So much less stressful and cheaper than trying to do a full house move in a single day with a removal firm or a man and van.

This is definitely the way I will be moving house going forward.

Thank you all for making a highly stressful situation much less so.

7 January 2021
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Donna, thank you for taking the time to leave us a review.

I'm delighted we were able to make your house move less stressful and more cost effective for you.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

The staff are lovely

The staff are lovely. Efficient and go beyond to help. Only issue price. In all other aspects fantastic.

26 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Bev, thank you for your review, it really is appreciated!

I’m delighted you were so happy with the team.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Very helpful service

Very helpful service. No issues with dropping / picking pods up. Saves a lot of time when moving, making things run smoother. Excellent communication when needed. Will definitely use again.

24 December 2020
Unprompted review
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Damien, thank you for taking the time to write a review.

I’m delighted you were so happy with the service we provided.

Merry Christmas from all at PODS.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Extremely professional and helpful

The team is extremely professional and helpful. Can’t imagine how we could move so smoothly without this container, it allows us to have the time and flexibility to move into container whenever our boxes are ready. Definitely recommend and will certainly use them on our next move.

24 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Evon, thank you for taking the time to leave review.

I’m delighted we were able to help make your house move less stressful.

Merry Christmas from all at PODS.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

excellent service from start to finish…

excellent service from start to finish and very reasonably priced would definitely recommend and use again 👍

22 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Jason.

I'm delighted that you would recommend us to your friends and family 🙂

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service, from the moment I've asked for a quote until loading my stuff into the container. All went smoothly. The team was friendly, well trained, and showed high level of professionalism.

20 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Olfa, thank you for taking the time to write a review.

I’m delighted that you’ve been happy with the service you’ve received so far.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Best way to move house

Best way to move house, no hassle, no rush.
Kept POD on the Drive and unloaded bit by bit without cluttering new house.
Plenty of positive comments from neighbours.......what a great idea!

20 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Thank you for the kind review Derek, it’s much appreciated!

All the best,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and efficient!

17 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Dan, thank you for your 5 star review.

I'm delighted you were happy with the service provided.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, flexible - very reliable and friendly, experienced and helpful drivers.

Great way to move

15 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Alex, thank you for the review and I'm delighted you were happy with the PODS Moving concept and the team.

All the best in your new home.

Kind regards,

Scott Cassidy
Managing Director

Rated 5 out of 5 stars

Great solution, flexible and helpful team.

A hassle free and flexible alternative to traditional storage! Highly recommended especially if your buying and selling a house at the same time. The team was also very flexible and helpful in meeting my timetable.

9 December 2020
BEST Removals & Storage logo

Reply from BEST Removals & Storage

Hi Kami, thank you for writing a review and I'm glad we made your move less stressful.

Kind regards,

Scott Cassidy
Managing Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look