This is now the third time I've contacted customer service, and since I've been 100% satisfied with the service every time, I'm writing this review—something I never usually do. For every issue, the... See more
Company replied
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Dealing with Bestway Canada. Had an issue that was covered by my warranty. Could not believe how quickly they responded and sent my new part. Great job!
The experience we had was great we would give 10 stars from the first email we sent it was sorted strait away and the delivery. Just want to say than you .regards J Lewis
Company replied
Bought our third dream air airbed, but shouldn’t have done as none of them have last more than 12 months, I’ve tried to make a claim as this latest one is only 11 months old, I purchased from Argos an... See more
Company replied
Company details
- Swimming pool contractor
- FMCG Manufacturer
- Garden Furniture Shop
- Hot Tub Shop
- Outdoor Swimming Pool
- Swimming pool supply shop
Written by the company
YOUR FUN IS OUR BUSINESS™ Since 1994, our vision has been to create fun, memorable experiences for everyone in the world through our innovative, dependable products. Now, just over 25 years later, Bestway has forged a global presence in more than 100 countries by developing an extensive product line and becoming forward thinkers about sustainable business practices. Today, we manufacture and sell more than 1,100 different products within four core categories: above ground pools and portable spas, recreational products, sporting goods, and camping products. SERVICE Bestway is committed to customer satisfaction and providing you with the best product solutions. That’s why every department in Bestway works closely together - from our technology and quality assurance centers to our laboratories, vertically integrated manufacturing systems and after-sales service centers around the globe. Bestway’s advanced online services and regional call centers allow customers to easily resolve issues that arise with their products, offering downloadable manuals, instructional videos, and 24/7 call support. Visit our support website: https://support.bestway.eu
Contact info
Italy
- bestway.eu/it-it
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Rubbish Customer Support
Bought our third dream air airbed, but shouldn’t have done as none of them have last more than 12 months, I’ve tried to make a claim as this latest one is only 11 months old, I purchased from Argos and they told me to contact the company direct, phoned them and recorded message said to claim on line. I didn’t have a warranty, but as it’s within their 12 months guarantee that should be enough. Nye impossible to get the form through and now been told to contact customer support. I wouldn’t buy from this company again if my life depended on it.
14 November 2023
Unprompted review
Reply from Bestway - Customer Service Italy
Dear Customer
We are very sorry that your experience with Bestway was negative.
Unfortunately, we cannot find any phone or e-mail contact from you in our Italian Customer Service.
If you live in Italy, we kindly suggest you to get in touch with us again, using the contact form that you can find on the website www.bestway.eu. If you do not live in Italy please reach the Customer Service of your country, to get the correct information about the warranty of our products.
Best regards
Dealing with Bestway Canada
Dealing with Bestway Canada. Had an issue that was covered by my warranty. Could not believe how quickly they responded and sent my new part. Great job!
17 July 2023
Unprompted review
Perfect!!
Perfect! They responded very quick qnd solved my problem in a few days. After one week I had a new product delivered.
22 July 2023
Assistenza rapida ed efficiente
28 June 2023
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