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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Customers frequently reported extremely poor customer service, describing it as unhelpful and unresponsive. Many also found the website problematic, citing issues with account management like inability to delete payment details or unexpected closures. Reviewers often felt games were unfair, with poor payouts leading to significant financial losses and concerns about pricing. However, some customers also noted positive experiences, particularly regarding withdrawals and occasional wins. A few people reported instant withdrawals and significant winnings from their deposits, expressing satisfaction.

What people talk about most

Customer service

Users describe negative interactions with customer service, with many reviewers finding the support dreadful... See more

Website

Consumers find the website to be negative, with many reviewers expressing significant dissatisfaction and... See more

Payment

Reviewers mention negative feedback about payment, with many experiencing significant difficulties... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers expressing... See more

Price

People report negative experiences with price, with many reviewers expressing dissatisfaction about losing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more

Rated 1 out of 5 stars

Awful bookmakers restricted me for winning a few bets. What you bet for. When you speak to them all they say Traders decision no reason why. I tried SARS request that didnt work. When they say they... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting agency
  3. Casino
  4. Gambling house
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.3

All reviews

(703)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Casino cash game conveniently decided…

Casino cash game conveniently decided to crash just before I'm ready to win the jackpot and there is no trace of the game I was playing.. absolute joke.. i will definitely not be back.. there is plenty more apps to choose from..

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing site

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 percent of what your losses are. And to make matters worse game cruelly tempts the jackpot before taking all your money.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Olamae 45-(username)Fraud-reels skip to not match anything

This casino is one of the top worse. I play Merlin’s 10k all the time. The game never pays only if you bet .20 when you go up on your bet. You will literally lose hundreds of dollars and not one bonus. If you do get a bonus the denominations are the smallest and never triggers. You never see any big dollar amounts. You only get 2 yellow symbols to ever match up. Simply the worse, I know you won’t win all the time, but to not win something sometimes is horrible

28 July 2025
Unprompted review
Rated 1 out of 5 stars

They are just same as coral rip you off…

They are just same as coral rip you off never win you always give but not one return back they claim it's random number generator but when you play slots every day nd never win i must have the worst luck in the world or it's rigged but ill just follow the other reviews it's rigged keep away one word of advice

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Scam site, no problem taking my money for two years then when you win 2000 euros suddenly they cant transfer money to the bank they took hundreds of times during those two years? Joke of a company! Karma is on the way! :)

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Ongoing Stress and Unpaid Settlement – Bet365 Still Blocking My Withdrawal

I have never experienced anything as distressing as dealing with Bet365. After accepting a settlement back in July (£122), Bet365 still hasn’t paid me. My withdrawal was “declined” and returned to my balance, and for over a month now I’ve been stuck in a loop of live chat dismissals, over 60 emails, and repeatedly being told to “provide my bank wire details” — even though they already held my ID and used my Halifax bank information previously.

I’ve offered safer alternatives (PayPal or a new debit card – both listed as accepted on their website), but they refuse and insist on full bank details, which I no longer feel safe giving after data concerns. My account has been permanently closed, so I can’t even add a new card myself, yet they tell me to “log in to withdraw” which is impossible.

The emotional toll of this has been severe. I’m dealing with a very ill family member waiting for surgery, my health has been impacted, and I now feel pressured and bullied just to give up or accept their terms.

I have now issued Bet365 with a final legal deadline of 6 September 2025. I’m demanding the original settlement plus compensation (total £300) for the distress they have caused me. If they fail to pay by then I will be filing a small claim in court and I’ve already reported them to the right regulators I also have screen recordings proving I can’t access my account even though they keep telling me I can.

This experience has broken any trust I had with Bet365. I would strongly urge others to avoid this company — especially if you value your wellbeing, data security and fair treatment. Once things go wrong, they simply do not help you — they wear you down.

This has been the worst experience I’ve ever had with a company. If you’re thinking of using Bet365 — please think twice.

12 July 2025
Rated 4 out of 5 stars

Ten x better than any bookmaker outside…

Ten x better than any bookmaker outside the uk all you people who signed up to Gamstop 80 % never stopped betting they just went to curacao instead. Well I’m coming home and staying home and will probably be a long queue behind me. Gamstop was a huge mistake because It sent all the betting money to curacao. And the rules are there the don’t no rules

17 February 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn’t NOT reccoment this at all

I wouldn’t NOT reccoment this at all, you don’t win you don’t get close to the money you have put on and the promotions are rubbish, i would close your account and try Vegas casino or Virgin casino as the promotions are better and they have a better win to loss ratio or even better still don’t gamble your money to these apps as 9 times out of 10 you don’t win they are all scams but people don’t realise this because they are chasing money for example you can out £20 on and do spins of £1 at a time the wins are something stupid like 0.04-0.10p per win if you win. do yourself a favor and put the money your savers or withdraw your money in cash so you can’t spend it on these kinds of apps BET365 you should be ashamed of yourself seriously

8 July 2025
Unprompted review
Rated 1 out of 5 stars

It’s so bad.

It’s so bad.. from 35 spins I haven’t won anything, anything!! I’m playing with 1£.. how is that?? It’s unexplainable to me.. how many times it was like that I can’t count on my fingers.. customer service is useless as they say everything is as it should be. Live casino is rigged 100%.. it’s not that I’m loosing and I’m mad, but when I’m trying to play in my free time it’s most of the time like this. Never ever I won more then 100£, never.. and I put more then 1000£ I believe in a year or two :D it’s just pointless..

3 July 2025
Unprompted review
Rated 1 out of 5 stars

So know what’s happened to this site…

So know what’s happened to this site but it’s not paying anything at all it’s boring no enjoyment what so ever promotions are none exciatant give their customer nothing don’t bother eating your time or money these bad reviews are all true!!!!

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Useless customer service, they know NOTHING

Useless customer service, I wanted to find out why my account was restricted and some incompetent person, who had NO CLUE sat there could give me no information, then I was told the decision was made by some kind of relevant team, I asked for CONTACT to relevant team, vote quotation of some paragraph as a response. I think that relevant team don't even exist. Waste of time and people who sit there are incompetent and they know NOTHING

9 June 2025
Unprompted review

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