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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with customer service, describing it as unhelpful, unresponsive, and often disrespectful, making it difficult to resolve queries. Many also reported problems with the website's functionality, including outdated information and login difficulties. Furthermore, people expressed dissatisfaction with payment processes, citing delays in payouts, inability to delete card details, and issues with account closures and fund access. Reviewers also felt the site did not offer fair returns, with many experiencing substantial losses and very low bonus payouts. Conversely, a small portion of people felt satisfied, with some reviewers mentioning decent wins and positive experiences with payouts.

What people talk about most

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as dreadful,... See more

Website

Customers consistently note negative experiences with the website, with many describing it as useless, awful,... See more

Payment

Consumers find payment to be negative, with many reporting difficulties withdrawing funds, experiencing... See more

Product

Users describe ambiguous interactions with the product, with some reviewers expressing significant... See more

Price

Reviewers highlight negative aspects of price, with many expressing significant dissatisfaction and feeling... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used to be a decent company, but not any longer. Customer service dreadful, never answer your query properly. No loyalty bet credits anymore, take ages to pay out on winning bets, don't let you b... See more

Rated 1 out of 5 stars

Failed to honour offer after completing all tasks and want a screenshot from the past. Sorry but I don't own a deloreon so lost out on 100 bingo tickets. Also never paid out on a £5 football offer... See more

Rated 1 out of 5 stars

BEWARE !! These cowboys refuse to allow you to delete your debit card details , even when closing the account .. when you complain they quote GRDP and their own T’s and C’s and say they can keep... See more

Rated 1 out of 5 stars

Site really doesn't give anything back. Had huge losses despite changing games and bet size, the more you bet the less you win and when a bonus round finally comes, it doesn't even give you back 10 pe... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting agency
  3. Casino
  4. Gambling house
  5. Gambling Service
  6. Online Sports Betting Vendor

Information provided by various external sources

One of the world's leading online gambling companies. The most comprehensive In-Play service. Deposit Bonus for New Customers. Bet on Premier League and Champions League Football, plus ATP and WTA Tennis. Watch Live Sport. We stream over 100,000 events. Bet on Sports. Play Now on Casino, Poker, Games, Vegas and Bingo.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

704 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(704)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ive been with bet365 for some time now…

Ive been with bet365 for some time now and i occasionally put a bet on but use the casino mostly. Ive had wins and losses and more losses than wins ofcourse. Recently i had a decent win of £80 from spinning at 10p which really took me by surprise as normally i get about £5-10. Stupidly i put all the winnings back in which is my fault obviously but just remember we are the ones in control.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful bookmakers restricted me for…

Awful bookmakers restricted me for winning a few bets. What you bet for. When you speak to them all they say Traders decision no reason why. I tried SARS request that didnt work. When they say they review you account they dont. Not worth betting 20p on anything. Am not even a big better. With the government taxes on betting you definitely dont want to be loosing customers.

I expect an answer of some sort.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

They don't like you winning

Been with them for a few years and were my go-to online bookies. Out of the blue received notification that my account was being restricted. By restricted they meant that it was worthless with most things being taken away from me and single bets being restricted to -get this- 89p.
Asked them why and they wouldn't say why but I'd had a decent week and made 2 withdrawals that week so I suspect that was the reason. They're happy to take your money for a few years but once you take some back they throw their dummy out of the pram

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst app with the customer service

This is horrible as I won and can’t cash out the chat advise someone will call from over a week , once they rang and hang up I send many emails they happen to call after one week I spoke to agent Emma she was good , I got my account up and running she advise to keep her up date with I try withdraw and if it stays too long I should email her , I screenshot and send an email thinking Emma will reply the odiot who got the email seem to can’t read and went ahead and block my account again for no damn reason .. I come to the conclusion that these agent can’t read and customer service is not there job skills they said they work 24/7 but takes days to respond.. this app really suck

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Why is it that every football team that…

Why is it that every football team that 99% should win are losing every leauge every game the punters had enough with woke football punters are being scamed every day 100% cheating it's a disgrace to sport punters out their 2025 is the year that thease company will lose millions I've been betting over 40 years and never witnessed anything like governments should ban online betting then we can see real football any gameing commissioner who allows this including the fake uk one should be sent to prison ilegal fraud activity at its best

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Win bet credits but you lose them after…

Win bet credits but you lose them after a week but they don’t tell you that
And as for winning golden chips.Has anyone ever used them? You end spending your own money Bet365 used to be the best now you have fell off the cliff absolute rubish

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Live Chat Support

Terrible Live chat support, no help, doesn't even respond with the right answers. The Live Chat bot does a better job than the actual agents. My account was closed and I tried to contact them to reopen the account and they replied with. "You are not able to reopen the account due to terms and condition". When I tried to ask for why, they respond with nothing but the same thing so I dont even know why my account got closed cause I didnt even do anything on the website and they dont even want to give me the reason. Terrible Casino Site DONT even waste your time on it.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Probability of winning after welcome is near 0

Avoid Casino as many have already stated. The RTP is horrendous.if you are lucky, have a 10 or 15 free spins, you will get paid 0.1% of the the number of spins. If you're new you will be welcomed with few wins. After that, they will be emptying your pockets. I didn't bother contact the customer service after reading the reviews. The only positive thing is that the website is easy to navigate.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible -1 Star

Terrible . Terrible. Betting app.. worst customer service! Ask you to prove your income.. ask stupid questions... Unbelievable.. been on few betting apps this one the worst.. DON'T enter !!

9 October 2025
Unprompted review
Rated 2 out of 5 stars

This is the worst betting app ive been…

This is the worst betting app ive been with they have asked me to prove my identity which ive done they then say your account is restricted i can't see why ive never won on this app hardly bet so have not been making a lot of money which makes me suspicious what if I did win money would they pay out think people better think twice before using this company go to a more established company terrible company

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Account closed before I even got to use it

Tried to make an account and my account was closed within 10 minutes due to "nature of business" I hadn't even finished putting all my details in yet and after speaking to customer service they said there will be no option for me to reopen my account either? Very odd

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Bad company no morals

I can confirm from the customer service of this company that if you have ever blocked yourself either with them or Gamstop for example.
They clearly don’t care as they don’t have a profile on Trustpilot.
Be best if the company didn’t even exist.

15 September 2025
Unprompted review

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