Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more
Company replied
Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more
Company replied
Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more
Company replied
Company details
- Online Sports Betting Vendor
- Betting agency
- Casino
- Gambling house
- Gambling Service
- Online Casino or Bookmaker
Written by the company
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3.3
Average
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gina - betano custmer service live chat
My query was dealt with by 'Gina' who was extremely professional, polite, and most of all willing to see things from my perspective, even going out of her way to speak to her superior to ensure I was treated fairly and my issue was resolved I cannot understate how happy I am with how my issue was dealt with by Gina cannot fault her, consider employing more staff like her. - overall I'd give her a 9/10 thanks again Gina.
15 May 2025
Unprompted review
Reply from Betano UK
Thank you for your kind words Barry, we will be sure to pass you feedback on to Gina. If you should ever need any further assistance, please don't hesitate to get in touch
The support agent Edward helped me…
The support agent Edward helped me today no problems sorted it within 5 mins and could even have a little laugh with you via the live chat
14 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Edward for you. Should you require any further assistance, please do not hesitate to contact us.
Very good customer service
Very good customer service, solved my issue very quickly and professionally
14 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along for you. Should you require any further assistance, please do not hesitate to contact us.
Brilliant and amazing staff
12 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Edward for you. Should you require any further assistance, please do not hesitate to contact us.
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Gina for you. Should you require any further assistance, please do not hesitate to contact us.
Girl in customer services was great…
Girl in customer services was great with me fast and efficient service recommend betano to anyone
11 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along for you. Should you require any further assistance, please do not hesitate to contact us.
CHARLIE = A1
Charlie helped me with no hass/fuss, ive been through this scenario 1,0000000000 times but this was sorted and resolved in minutes. Also didnt have to mither and beg….. excelent service, not like the bigger brands (FIRST TIME REVIEWER, but ive had tht many poor bit of help that this felt worthy of a response!!!!)
11 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Charlie for you. Should you require any further assistance, please do not hesitate to contact us.
Charlie is a brilliant agent asset to…
Charlie is a brilliant agent asset to the team the rest don’t care I have gone for account closure as they don’t value customers
10 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Charlie for you. Should you require any further assistance, please do not hesitate to contact us.
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. Should you require any further assistance, please do not hesitate to contact us.
Alan at betano has gone above and…
Alan at betano has gone above and beyond and is an asset to this company.. I for one will be back because of Alan and exceptional customer service
4 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Alan for you. Should you require any further assistance, please do not hesitate to contact us.
I had some withdrawal issues
I had some withdrawal issues
I was spoken with Gina who was really helpful,nice and kind
5out of 5 excellent efficient service
Thanks Gina
4 May 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Gina for you. Should you require any further assistance, please do not hesitate to contact us.
Very good at sorting my problem out
27 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. Should you require any further assistance, please do not hesitate to contact us.
Louis was extremely helpful
Louis was extremely helpful, I’d made a mistake and this was resolved very quickly and add the bonus manually for me!
Thank you so much for your patience.
26 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Louis for you. Should you require any further assistance, please do not hesitate to contact us.
I had an issue with one of the…
I had an issue with one of the promotions Betano was offering. I spoke with Jim via live chat and he sorted me out very quickly. The only downside was how long it took to connect to a representative.
23 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, David, It is greatly appreciated. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Gina was super helpful in cancelling my…
Gina was super helpful in cancelling my bet to have my funds returned after one of Italy’s game cancelled today due to the unfortunate passing of the pope. Great customer service
21 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Gina for you. Should you require any further assistance, please do not hesitate to contact us.
Ana was very helpful and quickly…
Ana was very helpful and quickly resolved my issue with the Europa League final tickets competition.
20 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Ana for you. Should you require any further assistance, please do not hesitate to contact us.
Pablo was great!
19 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Pablo for you. Should you require any further assistance, please do not hesitate to contact us.
EXCELLENT CSTOMER SERVICE
aidan was very helphul & addressed my issue & resolved it immediately. excellent
18 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, Dylan, It is greatly appreciated. We will be sure to pass this feedback along to Aidan for you. Should you require any further assistance, please do not hesitate to contact us.
Query was dealt with speedily and very…
Query was dealt with speedily and very efficiently by Andy
14 April 2025
Unprompted review
Reply from Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Andy for you. Should you require any further assistance, please do not hesitate to contact us.
I can only reiterate
I can only reiterate, the 5☆ service I, received, friendly, helpful, no robot, super chat,😊felt so at ease, perfect 👌 thank-you betano, and trust pilot 😀 allowing me a
To express ✨️. Y greatfulness
, UTV.
10 April 2025
Unprompted review
Reply from Betano UK
Thank you for your lovely review! We're glad to hear you're happy with our Customer Service team, if you should ever need any further assistance, they are available 24/7!
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