Betano UK  Reviews 

358
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their exceptional helpfulness and efficiency in resolving various issues. Many people specifically highlight staff members for their excellent support and prompt problem-solving. However, some customers noted significant dissatisfaction with payment processes, particularly difficulties with withdrawals, account restrictions, and verification delays. Additionally, many people expressed concerns about the product, specifically the perceived unfairness of slot games, with complaints about a lack of bonuses and frequent 'dead spins'.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Staff

Reviewers highlight positive aspects of staff, with many praising individual agents for their excellent... See more

Payment

Reviewers express significant dissatisfaction with payment processes, frequently reporting difficulties with... See more

Website

Users describe ambiguous interactions with the website, with some reviewers expressing significant... See more

Product

Customers consistently note negative experiences with the product, particularly regarding slot games where... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Betano took 100gbp off me for a jimmy white match that never took place. When I contacted them about this they doubled down on it saying both players had taken a shot. I finally got to speak to Gina o... See more

Company replied

Rated 4 out of 5 stars

The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120... See more

Company replied

Rated 4 out of 5 stars

Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gav... See more

Company replied

Rated 5 out of 5 stars

Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... See more

Company replied


Company details

  1. Online Sports Betting Vendor
  2. Betting agency
  3. Casino
  4. Gambling house
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!


Contact info

3.3

Average

TrustScore 3.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(358)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant I bet with talk sport it's…

Brilliant I bet with talk sport it's the same platform as betano and offers good bonuses. When I withdraw on g pay it credits immediately. However when I withdrew from betano it didn't. But I remember the same thing it's because they verify your first withdrawal then it's literally seconds . Thanks " louis" for clarification I was confused but now I'm not . Excellent service thankyou

30 August 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hi Darren, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Louis, have a great weekend ahead! :)

Rated 5 out of 5 stars

Impressive!!

Jim was very helpful....and extremely understanding when I realised I had actually just confused myself by not reading things properly. He even wished me good luck! Also, I must just add the speed of his message in reply was around a minute.....when I have contacted Skybet help in the past I would still be waiting on help when the matches were over. Very impressed, well done Jim and Betano! 👍😁

30 August 2025
Unprompted review
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Reply from Betano UK

Hi Pauline, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Rated 5 out of 5 stars

Very helpful customer service person…

Very helpful customer service person called irene

30 August 2025
Unprompted review
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Reply from Betano UK

Hi Zac, thanks for your kind review! We're glad to hear we could help and we'll be sure to pass your feedback over to Irene. Have a great week ahead! :-)

Rated 5 out of 5 stars

My recommendation is genuine ,honestly…

My recommendation is genuine ,honestly fully positive! I received fast , clear and exac help I was looking for ! Thank You Betano and your team Jimm.. you the Best !!!

23 August 2025
Unprompted review
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Reply from Betano UK

Hello Beata, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Rated 4 out of 5 stars

Excellent site

Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal)
I would have gave 5 stars but the waiting time for withdrawals is what lets them down.
Other than that I find the site quite enjoyable and fair. And very generous with bonuses which is what I have managed a £600 withdrawal from and even better that there was no wagering attached to the bonus.

23 August 2025
Unprompted review
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Reply from Betano UK

Hello Karina, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Rated 5 out of 5 stars

Jim gave excellent customer service

Jim gave excellent customer service, and resolved the problem I was facing. A big thank you to Jim

22 August 2025
Unprompted review
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Reply from Betano UK

Hello Tegan, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Rated 4 out of 5 stars

The site itself deserves three stars at…

The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120, then it predictably dwindles back to £0).

But Gina in customer services was very helpful indeed and resolved separate bonus issue. Five stars for her.

22 August 2025
Unprompted review
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Reply from Betano UK

Sorry to hear you have had issues using your bonus funds please email in to us at help@betano.co.uk for further assistance.

Rated 5 out of 5 stars

Alan was very quick and helpful on the…

Alan was very quick and helpful on the messaging facility

19 August 2025
Unprompted review
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Reply from Betano UK

Hi Geoffrey, thanks for your kind review! We're glad to hear we could help and we'll be sure to pass your feedback over to Alan. Have a great week ahead! :-)

Rated 1 out of 5 stars

Signed up via promotion for 100 free…

Signed up via promotion for 100 free spins all worked once I deposited money they decided to have a message come up saying I'm unable to take part in promotions (for no reason) contacted support wouldnt give a reason just say they can't give details and I'm banned from promos on betvictor talk talk even though I've never done a promo through them or even used them at all before. They basically collected my data and my money then once I'd met there wishes put a block on my account which is bang out of order. If you don't want to uphold and offer don't offer it, don't try pull in new customers, take there details and money then try and screw them absaloutley disgusting behaviour.

18 August 2025
Unprompted review
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Reply from Betano UK

I am very sorry to hear that you are unhappy with the restriction on the account, we do understand your frustration if you would like to contact us again for further details please do not hesitate to contact us again.,

Rated 1 out of 5 stars

Well what can I say about betano other…

Well what can I say about betano other then the site is a joke, I played the same game all the time to literally spend thousands just losing none stop, 19 deposits in the past week and the game I play just dead spins constantly, I done probably 90k spins and I can nearly win 3x my bet in the last 80 deposits I've managed to withdraw once just once they claim there slots are fair and are tested by independent auditors but yet the same things happen on this game I play none stop, the amount if bonuses I've had on this game i should be rich but no because 99.99 of the time i get 0x sometimes 20/30 bonuses in a row. I dont mind losing as its gambling but to lose 79/80 deposits on the same game should be enough to tell you all you need to know about this site. Its incredibly unfair and it will never be fair, I spoke to a rep and he said at the end if the day you will lose but I've been losing none stop for 8 months it just never ends. I thought it was the slot so I went on a different site and halfed the best and won thousands of times more then I do on betano so the proof is all there on how rigged the slots on this site actually are. Save yourself time and money just choose somewhere else because all you'll do is waste you're time and money here.

9 August 2025
Unprompted review
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Reply from Betano UK

I am very sorry to hear that you are unhappy with our casino games.



All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.



Furthermore, as a licensed operator, we are able to reassure customers we are fully compliant with the conditions of our license and pay-out in line with our Terms and Conditions.



To provide transparency, we have enlisted eCogra to conduct an independent audit of all bets placed on the Casino/Gaming/Slots site on a quarterly basis. This audit determines the Return To Percentage (RTP%) of all Help games.

Rated 5 out of 5 stars

Jim was the man i got to help me out

Jim was the man i got to help me out, and he was very helpful, and gave me all the relevant help and advice. I appreciated his help, and he was very easy to communicate with. Excellent service

8 August 2025
Unprompted review
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Reply from Betano UK

Hello Martin, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Rated 5 out of 5 stars

Jim was so helpful in solving my issue…

Jim was so helpful in solving my issue couldn’t of had anyone better handling it for me

5 August 2025
Unprompted review
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Reply from Betano UK

Hi Jack, thanks for your kind review! We're pleased we could help our with your query. We'll be sure to pass your feedback over to Jim. Have a great week ahead! :-)

Rated 5 out of 5 stars

Pavol was quick to respond

Pavol was quick to respond, courteous and helpful with the resolution…thank you

5 August 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hi Neil, thanks for your kind review! We're pleased we could help our with your query. We'll be sure to pass your feedback over to Pavol. Have a great week ahead! :-)

Rated 5 out of 5 stars

Ana was great

Ana was great. Helped me perfectly to help a problem or any issue great person.

4 August 2025
Unprompted review
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Reply from Betano UK

Hello George, thanks for your review. We're pleased to hear we could help with your problem We'll be sure to pass your feedback over to Ana for you!

Rated 5 out of 5 stars

Fast and fair

Fast and fair, they helped with my problem well

4 August 2025
Unprompted review
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Reply from Betano UK

Hello Sam, thanks for your review. We're pleased to hear we could help with your problem! Have a great Monday ahead!

Rated 5 out of 5 stars

Ann Maria excellent customer service

Ann Maria excellent customer service.
Others could learn from her.

2 August 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your 5* review, It is greatly appreciated, Scott, . We will be sure to pass this feedback along to AnnMarie for you. Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

very helpful quick response

very helpful quick response

28 July 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hi Jason, we're pleased to hear you're happy with our services, thank you for your review! Have a great week ahead. :-)

Rated 5 out of 5 stars

Great customer service

Great customer service. Annamaria dealt with my query straight away and was very helpful.

28 July 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Hi Caroline, we're pleased to hear we could help with your query, thank you for your review! We'll be sure to share this feedback with Annamaria. Have a great week ahead. :-)

Rated 4 out of 5 stars

Quick response to query and very…

Quick response to query and very helpful from Adam

23 July 2025
Unprompted review
Betano UK  logo

Reply from Betano UK

Thank you for your 4* review. It is greatly appreciated, Scott. We will be sure to pass this feedback along to Adam for you. Should you require any further assistance, please do not hesitate to contact us.

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